大堂

关于贝斯特韦斯特普拉斯艾迪生/达拉斯酒店的点评

2.5 out of 5

点评

8.0

很好

10 分 - 超赞。420 条好评,共有 1000 条点评" "
8 分 - 还可以。310 条好评,共有 1000 条点评" "
6 分 - 一般。124 条好评,共有 1000 条点评" "
4 分 - 很差。71 条好评,共有 1000 条点评" "
2 分 - 糟糕。75 条好评,共有 1000 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

真实旅客

2019 年 7 月入住 1 晚
Management 于 2019年09月10日 的回复
Dear Valued Guest, Thank you so much for your recent review. We do hope to see you again when you find yourself in the Addison Dallas area.

10/10 超赞

Rui

满意:清洁度、员工和服务、住宿条件和设施
还不错就是被子不太舒服
2017 年 10 月入住 1 晚

8/10 还可以

TZUYUAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
推薦
我覺得非常好。有機會會再次入住。很棒
2017 年 9 月入住 2 晚

8/10 还可以

Biju

满意:清洁度、员工和服务、住宿条件和设施
Good
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月14日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 超赞

Nihilaa

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for a day for a work trip. I was given a room on the second floor which had a malfunctioning AC unit and I was getting sick fast with a sore throat. Went ahead and reported to the front desk representative Ree, who was able to immediately put the room on maintenance and shift me to a much better room on the first floor. Thank you for being so considerate and keeping customers satisfied!
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that Ree was able to promptly address the issue with your AC unit and accommodate you in a more comfortable room. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we're pleased that Ree's assistance made a positive difference during your stay. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future

4/10 很差

Stephanie

不满意:住宿条件和设施,员工和服务
Check in was fine. When I got to my non smoking room, it smelled like weed and cigarettes. I just drove 6 hours to get here for the night and was just too tired to ask for a different room.
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Dear Guest,It's unacceptable that your non-smoking room did not meet our standards for cleanliness and odor. Your comfort and satisfaction are our top priorities, and we regret that we fell short in this instance. We will address this matter with our housekeeping team to ensure that similar issues do not occur in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If your travels bring you back to the area, we would welcome the opportunity to provide you with a much-improved experience.

10/10 超赞

Mario

满意:住宿条件和设施,服务设施
Great overall
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 超赞

Michael

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The G.M. Is very friendly and helpful as well as the Staff. And I like the fact that it’s in a good part of town
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Hi Michael,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 一般

Nicholas

满意:员工和服务,清洁度
不满意:住宿条件和设施
Friendly staff, clean, great area and for the situation was the perfect spot for me during my drive from new York state to ft bliss tx
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 还可以

Namoyy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月7日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back and see us again soon.

8/10 还可以

Sharon

满意:清洁度、员工和服务、住宿条件和设施
Everything
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月30日 的回复
Hi Sharon,Thank you for your awesome review and 4-star rating! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you enjoyed everything. We will always ensure that we keep delighting you with our facilities and services. Our team hopes to see you again.

2/10 糟糕

Sowmya

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
No Proper service
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月23日 的回复
Hi Sowmya,Regret the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 超赞

Amy

满意:清洁度、员工和服务、住宿条件和设施
Sophia CSR 于 2024年04月23日 的回复
Hi Amy,Thank you for your 5-star ratings. We are grateful to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 超赞

STEPHEN

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff. Had super noisy neighbors and they were helpful in moving me to a new room. Clean and on a quiet side street. Close to all kinds of restuarants.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月18日 的回复
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 还可以

Jackie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly. My room was clean and surrounding area was very quiet. J W
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月14日 的回复
Hi Jackie,Thank you for your kind words! We're glad to hear that our desk staff made a positive impression on your stay. Providing friendly and helpful service is a top priority for us, and we're thrilled that you experienced just that. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

8/10 还可以

hermes

商务旅客
Great place to stay and affordable.
2024 年 4 月入住 4 晚

6/10 一般

Harry

团体旅客
满意:员工和服务
Took a little bit of time to check in.
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月10日 的回复
Hi Harry,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 超赞

Julio

Very nice people
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月5日 的回复
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

4/10 很差

yin

不满意:住宿条件和设施,员工和服务
No good
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月5日 的回复
Hi Yin,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 超赞

Yolanda

与配偶出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
We where only in for one night and our stay was great! Staff was really friendly!
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月4日 的回复
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us and that our staff were friendly and accommodating. We strive to provide excellent service to all our guests, even for short stays, and it's always rewarding to receive such kind words. We hope to welcome you back for another enjoyable experience in the future!

8/10 还可以

Jesus

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月4日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 超赞

Tuan

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
good
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月2日 的回复
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 还可以

LaMari

满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月30日 的回复
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 超赞

Tonette

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We spent one night here and really enjoyed this best western plus! Clean rooms, great beds, friendly staff, and a very good breakfast!
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月26日 的回复
Dear Guest,Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff was so happy we could make your stay so wonderful. We look forward to you returning in the future!

10/10 超赞

Chesney

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. It was quiet, clean, and had lots of little conveniences. It was a great location and the Texas shaped waffle was a nice touch.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月23日 的回复
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 超赞

Kallie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good sleep
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月20日 的回复
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 一般

Charles,SPRING

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
We were by an exit door which slammed shut until the wee hours of the morning. Some guests were loud.
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月18日 的回复
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 还可以

Maria Esther

2024 年 3 月入住 2 晚
Sophia CSR 于 2024年04月7日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 超赞

Terri L

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It is located in a very convenient area of Dallas. It is not too far from downtown Dallas or north Dallas locations.
2024 年 3 月入住 3 晚
Sophia CSR 于 2024年03月14日 的回复
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 超赞

Maritza

2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月1日 的回复
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 很差

Jessica

与家人及幼儿出行, 与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was not happy with our stay. No A/C working in the side bedroom. It was SO hot and we got no sleep. Beds and bathroom were dirty. Asked for more towels and was told that they didn’t have any. So our family of six (which was stated in the reservation) had to share 3 towels. (He did bring us one extra finally once my husband and mother both complained). Bathtub wouldn’t drain while shower was going and by the time you were done my feet were covered. Spigot was loose and made noise when shower pull was on (I have pictures). Breakfast left a lot to be desired. Would not recommend even though it was nice to have a room that fit us all. That was the only positive.
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月4日 的回复
Hi Jessica,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

8/10 还可以

Jessica

满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Everything was great until about an hour from check out, which is 11am. At 10:15am, I was just out of the shower and the cleaning staff walked right into my room. Total safety issue because I was very scared and someone could get really hurt just walking into a room. Other than that, everything was great. The breakfast was good, waffles, bacon, eggs, sausage, cereal, muffins, toast...lots of choices. TONS of places to go within walking distance.
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月27日 的回复
Dear Guest,We apologize for any inconvenience experienced during your stay. It's important to us that our hotel is family-friendly and prioritizes safety and security above all else. Rest assured, we take your concerns seriously and will investigate them thoroughly with our team to implement necessary corrections for your future visits. Your feedback is invaluable in helping us improve, and we appreciate you sharing it with us. We hope to have the opportunity to welcome you back in the future.

6/10 一般

Hudson

商务旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施
Great location and staff! Hotel needs updating and elevator maintenance.
2024 年 2 月入住 5 晚
Sophia CSR 于 2024年02月19日 的回复
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 超赞

Dang

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月15日 的回复
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 还可以

Jake

满意:清洁度、员工和服务、住宿条件和设施
Had to drive from Lubbock to Dallas to avoid a snowstorm. Good place for me for a night. Lots of food options around area
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月13日 的回复
Hi Jake,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 超赞

Luc

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff, great free breakfast, clean rooms, cheap rates what else could you ask for from a hotel 10/10 i will be back for sure thank again for another great experience
2024 年 1 月入住 13 晚
Sophia CSR 于 2024年02月13日 的回复
Dear Guest,We are delighted to have offered you such an exceptional experience. Knowing that we surpassed your expectations brings us great joy, and we eagerly await the opportunity to welcome you back soon!

6/10 一般

Jiksu

2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月8日 的回复
Dear Guest,Highly appreciate your business and cherish your input. Our aim is to exceed your expectations with our services and amenities. Should there be any oversight on our part, kindly let us know to enhance your experience. We eagerly anticipate the opportunity to welcome you back soon.

8/10 还可以

Mariana

2024 年 1 月入住 3 晚
Sophia CSR 于 2024年02月6日 的回复
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 糟糕

真实旅客

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Not just unclean, unsanitary.
It was disgusting and messy, mold in the shower, stains on the bed, hair on the bed, stains on the carpet and couch. smoke smell in a non smoking room. I asked for new bed set and they didnt have any clean ones (surprise), but they assured me it was cleaned. Pictures say it all
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年02月1日 的回复
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 一般

Raquel

与家人出行
不满意:员工和服务
Elevator Broken, Stairs for Girls Who Can't Walk
I booked two connecting rooms with two queen beds with no stairs, for my two disabled daughters. When we got there after midnight, we were told that our rooms were on the second floor and the elevator was broken. I never received any notification that our special request could not be satisfied and there were no rooms on the first floor with two queen beds, connecting or not. We ended up taking the rooms on the second floor because we had no other choice given the time of night. My girls had to struggle to get up the stairs which caused them an immense amount of pain. Would have been nice to know ahead of time that the elevator was broken so I could book another hotel.
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月30日 的回复
Hi Raquel,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 还可以

Anthony

2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月30日 的回复
Hi Anthony,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 糟糕

Waichiro

团体旅客
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月30日 的回复
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 超赞

Kevin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月30日 的回复
Hi Kevin,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 还可以

Derek

满意:清洁度、住宿条件和设施、客房舒适度
Good bang for your buck!
On hotels.com check in is at 3pm but don’t be fooled, checkin is at 4pm. Just an inconvenient way to start my stay when you show up at 330 to then be made to sit around till after 4. Other than that beds where good, breakfast was good just don’t wait long to eat because there slow to refill stuff or just don’t and water didn’t get very hot for a shower. Lastly hotel is in a direct flight path so you’ll hear planes but not a huge inconvenience.
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月29日 的回复
Hi Derek,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 糟糕

Olivia

不满意:员工和服务,清洁度
Somewhat nice but night staff was extremely rude and unpleasant. I will not stay here again.
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月29日 的回复
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 超赞

Luc

满意:清洁度、员工和服务、住宿条件和设施
Staff were awesome and i really enjoyed my 3 week stay with them i will for sure be back
2024 年 1 月入住 18 晚
Sophia CSR 于 2024年01月23日 的回复
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

6/10 一般

Franco

A regular 3 star hotel is all you need
It’s ok. Not bad but definitely not the best. Bed was comfortable and room was clean. It’s not your budget motel but a high end one. It’s just enough so you’re not fight the rats and roaches from the hood ass hotels.
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月23日 的回复
Hi Franco,Thank you for sharing your feedback. We are glad to know that you were pleased with the clean room. However, we apologize for the inconvenience faced by you regarding these issues and will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better in the future.

10/10 超赞

Churn

2024 年 1 月入住 2 晚
Sophia CSR 于 2024年02月9日 的回复
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 超赞

Jamie

与家人出行
满意:服务设施
Check-in was easy and quick. Ree was the best. She was very helpful and had a welcoming personality. Definitely an asset to your company.
2024 年 1 月入住 2 晚
Sophia CSR 于 2024年01月16日 的回复
Dear Guest,We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 超赞

Joe

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Sophia CSR 于 2024年01月11日 的回复
Hi Joe,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.