会议设施

关于厄文拉斯科利纳斯假日酒店 - IHG 旗下饭店的点评

3 out of 5

点评

8.0

很好

10 分 - 超赞。468 条好评,共有 1000 条点评" "
8 分 - 还可以。246 条好评,共有 1000 条点评" "
6 分 - 一般。150 条好评,共有 1000 条点评" "
4 分 - 很差。63 条好评,共有 1000 条点评" "
2 分 - 糟糕。73 条好评,共有 1000 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

8.0/10

服务设施

7.8/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

HSIAO YUNG

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 9 月入住 2 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Good location near DFW
Good to take rest here. The location is close to DFW and 25mins to downtown Dallas by car. But the price is cheaper than in downtown.

10/10 超赞

Martin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close access to the freeway, centralized so it was easy for me to get to all my appointments
2024 年 5 月入住 4 晚
Manager 于 2024年05月10日 的回复
Hello Martin,We're delighted to hear that our convenient location near the freeway made your stay with us more efficient. We strive to provide easy access for our guests to navigate the area effortlessly during their stay. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back in the future.

8/10 还可以

Connie

满意:清洁度、员工和服务、住宿条件和设施
It was a decent place to stay and close to where I needed to be.
2024 年 5 月入住 2 晚
Manager 于 2024年05月10日 的回复
Hello Connie, We are glad to hear that you found our location convenient for your needs. Thank you for taking the time to share your experience with us! We hope to welcome you back in the future for another positive stay.

8/10 还可以

Rob

2024 年 4 月入住 1 晚
Manager 于 2024年05月2日 的回复
Hello Rob, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 超赞

Victor

满意:清洁度、员工和服务、住宿条件和设施
Yes
2024 年 4 月入住 3 晚
Manager 于 2024年04月24日 的回复
Hello Victor,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 一般

marcus

与家人出行
I was excited about sitting in the hot tub after my travel. It was cold. The pool had dead crickets/ cockroaches floating in it. The shuttle smelt like a hamster habitat. It was slighty disconcerting that there is a young man demanding tickets for the breakfast. Seems as if that would of been addressed during check in.
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello marcus,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience caused during your stay. We will address these concerns internally. Please contact our management team directly to further discuss your experience in detail.

10/10 超赞

Alexander

满意:清洁度、员工和服务、住宿条件和设施
Manager 于 2024年04月17日 的回复
Hello Alexander,We are glad to hear that you had a wonderful experience during your stay with us! Our team looks forward to welcoming you back soon for another enjoyable visit.

6/10 一般

Alan

满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Despite having a reservation I had to wait over two hours for a room to be ready. Staff was friendly but distracted, too much looking at cellphones. Hotel was clean, bed comfortable and a great location. *I did not get the wakeup call I requested at the front desk, nearly missed my early morning flight.
2024 年 4 月入住 2 晚
Manager 于 2024年04月16日 的回复
Hello Alan, Thank you for providing feedback on your recent stay with us. We appreciate your kind words about the cleanliness, comfort of the bed, and our hotel's location. We apologize for any inconvenience you experienced with the delay in room readiness and the missed wake-up call. Your comments will be shared with our team for improvement.

10/10 超赞

Girard

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Girard,We're thrilled to hear you had a fantastic stay with us! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another wonderful experience!

6/10 一般

Lori

商务旅客
不满意:清洁度、服务设施、住宿条件和设施
The hotel was dirty. Carpet needed vacuumed, shower/tub was dirty. Baseboards were dirty. You need new management in the housekeeping dept. Breakfast staff was outstanding. Front desk personnel were not helpful. You have a shuttle van out front, you should offer transportation to airport. At that price, you shouldn’t have to pay for breakfast.
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Lori,We appreciate your detailed feedback on the cleanliness and service encountered during your stay. We will share your praise for the breakfast staff and note your observations about the housekeeping and front desk teams for improvement. Your suggestions for complimentary airport transportation and inclusive breakfast pricing will be shared with our management for further consideration. Thank you for taking the time to review your experience with us.

10/10 超赞

Matt

2024 年 2 月入住 3 晚
Manager 于 2024年03月29日 的回复
Hello Matt,We're excited to hear you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.

10/10 超赞

karen,PINE BLUFF

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and service
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello karen,We're pleased to hear you had a positive experience with our team during your stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back again soon for another enjoyable visit.

8/10 还可以

MOIRA PATRICIA

与配偶出行
满意:住宿条件和设施,清洁度
Clean & comfortable bed and room. Surprisingly quiet considering it’s on an off-ramp. Fast check in/out. Would stay again.
2024 年 3 月入住 2 晚
Manager 于 2024年03月27日 的回复
Hello MOIRA PATRICIA,We are delighted to hear that you enjoyed our clean and comfortable rooms, as well as our efficient check-in and check-out process. Your feedback on the quietness of our location is valuable, and we appreciate your kind words. We look forward to welcoming you back in the future.

10/10 超赞

karen,PINE BLUFF

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and service
2024 年 3 月入住 3 晚
Manager 于 2024年03月22日 的回复
Hello karen,We appreciate your kind words about our staff and service. It's wonderful to hear you had a positive experience during your stay. If you have any further feedback or if there is anything we can assist you with, please don't hesitate to reach out to our management team directly.

10/10 超赞

Refolia

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is well managed and was very clean. The Pleasant Staff could train others in Guest Service. There were frequent hospitable smiles and actions.
2024 年 3 月入住 3 晚
Manager 于 2024年03月20日 的回复
Hello Refolia,We are delighted that you found our hotel well-managed and clean. We appreciate your kind words about our pleasant staff. Providing exceptional guest service is our priority, and we are glad to hear that it reflected in your experience. Thank you for your feedback, and we look forward to welcoming you back in the future.

6/10 一般

Veronica

满意:员工和服务
不满意:清洁度
.
2024 年 3 月入住 1 晚
Manager 于 2024年03月18日 的回复
Hello Veronica, We appreciate your feedback and regret to hear about the inconvenience you experienced during your stay. Your comments will be shared with our team for their review. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

10/10 超赞

Tiffany

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hot tub and pool was amazing . The bar and bartender Ms Jackie was very entertaining
2024 年 3 月入住 1 晚
Manager 于 2024年03月19日 的回复
Hello Tiffany,We are delighted to hear that you enjoyed our hot tub, pool, and bar. Ms. Jackie is indeed a gem at providing entertaining service to our guests. Your positive feedback is valuable to us, and we hope to welcome you back for another enjoyable stay.

8/10 还可以

Dionni

2024 年 3 月入住 1 晚
Manager 于 2024年04月4日 的回复
Hello Dionni, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 糟糕

Maya

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shower in room was not working properly. Was told no management works on weekends which isn’t true and no maintenance. Tried to call back after stay to speak to manager and was not nice. Places on hold several times without notification or asking.
2024 年 3 月入住 3 晚
Manager 于 2024年03月9日 的回复
Hello Maya, We apologize for the inconvenience you experienced during your stay. Our team always strives to provide prompt service. Your feedback will be shared with the appropriate departments for future improvements. Thank you for bringing this to our attention.

8/10 还可以

CARLOS

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Manager 于 2024年03月2日 的回复
Hello CARLOS, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Diana

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Manager 于 2024年02月24日 的回复
Hello Diana,We are thrilled to hear that you had such a wonderful experience at our hotel! Please do not hesitate to reach out if you would like to share more about your stay. We look forward to welcoming you back again soon!

6/10 一般

Paul,Port Saint Lucie

与家人及幼儿出行
满意:员工和服务,清洁度
Excellent staff! Property in need of some updating. Breakfast was awesome.
2024 年 2 月入住 1 晚
Manager 于 2024年02月19日 的回复
Hello Paul, We're pleased to hear you enjoyed our excellent staff and awesome breakfast during your stay. We appreciate your feedback on the property and will take it into consideration for any future updates. If you have any further comments or suggestions, please feel free to contact us.

10/10 超赞

RONY

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cleaniness
2024 年 2 月入住 5 晚
Manager 于 2024年02月17日 的回复
Hello RONY,Thank you for sharing your feedback. We appreciate you bringing this to our attention so we can address it accordingly. Our team strives to maintain high cleanliness standards, and we regret that we fell short during your stay. We will definitely look into this matter further to ensure a more enjoyable experience for our future guests.

10/10 超赞

David

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Manager 于 2024年02月15日 的回复
Hello David,We are thrilled to hear that you had an outstanding experience during your stay at our hotel. We strive to provide exceptional service and a memorable stay for all our guests. Should you have any additional feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 还可以

Javier

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was cleaned and nice. When I first used the bathroom the toilet was making a crazy sound and I messaged the front desk and they sent someone within mins and got it fixed and when I came back they even gave me a little sorry bag which I thought was very sweet. The bed its self wasn’t the most comfortable but was fine. I only stayed for 2 days for a class near by so I couldn’t use much of the amenities but I would say the breakfast was very mid and would be better not spending the 15 bucks to get breakfast and grab something near or bring food yourself. Overall the hotel staff were very nice and room was good
2024 年 2 月入住 2 晚
Manager 于 2024年02月14日 的回复
Hello Javier, Thank you for taking the time to share your experience with us. We're glad to hear that our housekeeping team was prompt in addressing the issue with the toilet and that you appreciated the gesture of our sorry bag. We apologize if the bed didn't meet your personal comfort preferences. We also appreciate your feedback regarding the breakfast, and we will consider it for future improvements. We're glad to hear that our staff treated you well and that you had a good overall stay.

10/10 超赞

Brilee

满意:清洁度、员工和服务、住宿条件和设施
Great clean and close to Dallas
2024 年 2 月入住 1 晚
Manager 于 2024年02月13日 的回复
Hello Brilee,Thank you for choosing to stay with us and for your kind feedback regarding the cleanliness of our hotel and its proximity to Dallas. We strive to provide a great experience for all our guests. We appreciate your valued patronage and hope to welcome you back in the future for another enjoyable stay.

8/10 还可以

Stephane

商务旅客
满意:住宿条件和设施
.
2024 年 1 月入住 3 晚
Manager 于 2024年02月9日 的回复
Hello Stephane,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests and appreciate your valuable input. We encourage you to reach out to our management team directly to discuss your concerns in more detail. We hope to have the opportunity to welcome you back in the future and improve upon your previous experience.

10/10 超赞

Joseph,Wallkill

满意:清洁度、员工和服务、住宿条件和设施
Great hotel.
2023 年 12 月入住 1 晚
Manager 于 2024年02月3日 的回复
Hello Joseph,Thank you for your kind feedback! We appreciate you taking the time to share your positive experience with us. We strive to provide excellent accommodations and service to all of our guests. We hope to have the pleasure of welcoming you back soon for another fantastic stay.

8/10 还可以

NORMA

商务旅客
满意:员工和服务,清洁度
The gym equipment is outdated and the hot tub was out of service.
2024 年 1 月入住 4 晚
Manager 于 2024年02月3日 的回复
Hello NORMA,Thank you for your feedback regarding the gym equipment and the hot tub. We apologize for any inconvenience caused during your stay. We strive to provide the best amenities for our guests and your comments will be shared with our team for further improvements. We appreciate your understanding in this matter.

6/10 一般

Aaron

与家人出行
Walls were so thin you could hear the conversations in the next room. Wasn’t great that my kids could hear all the foul language coming from the next door.
2024 年 1 月入住 1 晚
Manager 于 2024年01月29日 的回复
Hello Aaron,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to ensure a comfortable environment for all guests and we will look into the insulation issues. We appreciate your understanding and hope to welcome you back for a more enjoyable experience.

10/10 超赞

Vamshidhar

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good stay
2024 年 1 月入住 1 晚
Manager 于 2024年01月30日 的回复
Hello Vamshidhar,Thank you for choosing our hotel for your stay. We are pleased to hear that you had a good experience with us. Your satisfaction is our priority and we hope to welcome you back in the future.

2/10 糟糕

Dana

2024 年 1 月入住 1 晚
Manager 于 2024年01月27日 的回复
Hello Dana,We apologize for any issues you may have experienced during your stay. Please reach out to us directly so that we can address your concerns and make necessary improvements. We appreciate your feedback.

10/10 超赞

Nicole

2024 年 1 月入住 1 晚
Manager 于 2024年01月26日 的回复
Hello Nicole,Thank you so much for your excellent review! We're thrilled to hear that you had a wonderful stay with us. We appreciate your time and hope to welcome you back in the future for another fantastic experience at our hotel. Safe travels!

10/10 超赞

Damon

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Friendly and helpful staff. Great value and convenient location.
2024 年 1 月入住 1 晚
Manager 于 2024年01月25日 的回复
Hello Damon,Thank you for your kind words! We're delighted to hear that our staff provided you with excellent service during your stay. It's also wonderful to know that you found our hotel to be a great value and conveniently located. We aim to provide a positive experience for all our guests and we're glad we succeeded with you. Should you need accommodations in the future, we would be honored to welcome you back.

6/10 一般

Dakota

2024 年 1 月入住 1 晚
Manager 于 2024年01月18日 的回复
Hello Dakota, We're sorry to hear that your experience at our hotel was not outstanding. We encourage you to reach out to our hotel directly with any feedback you may have so that we can address any concerns and improve our services. We strive to provide the best possible stay for our guests.

10/10 超赞

Natalie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I arrived early and Randy checked me in without charging and he upgraded my room for me. He was so nice and has excellent customer service skills. He was attentive to me and also offered recommendations for night life entertainment. I would definitely go back to this hotel.
2024 年 1 月入住 1 晚
Manager 于 2024年01月13日 的回复
Hello Natalie,Thank you for your kind review! We're delighted to hear that Randy provided you with excellent customer service and ensured a smooth check-in experience. It's great to know that he went the extra mile by upgrading your room and offering recommendations for entertainment. We appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 超赞

Candace

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!
Manager 于 2024年01月12日 的回复
Hello Candace,Thank you for sharing your positive experience with us! We're glad to know that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we're thrilled that we exceeded your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

4/10 很差

Kathy

满意:员工和服务
2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Kathy, We're sorry to hear that your experience fell below expectations. We value your feedback and encourage you to reach out to us directly so that we can address any issues you encountered during your stay. We hope you'll give us another chance in the future to provide you with a better experience.

10/10 超赞

Christal

与家人及幼儿出行, 商务旅客
满意:住宿条件和设施,服务设施
It was nice
2024 年 1 月入住 2 晚
Manager 于 2024年01月9日 的回复
Hello Christal,to hear that you found your stay at our hotel to be enjoyable! We strive to provide a pleasant experience for all of our guests. Should you have any future plans to visit, please feel free to reach out to us directly and let us know how we can make your next stay even better.

6/10 一般

Richard

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice but boring.
Nice hotel. Clean. Great service, but the room was very boring for they money. I had to ask for the walk in shower....but it didn't come with the balcony...i asked for the balcony, it doesn't come with a walk in shower. TV is really small....walls are plain white, lights are all white LEDs. Warm lighting would've helped. Felt like a hospital room.
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Hello Richard,We appreciate your kind words about our hotel, its cleanliness, and the great service provided during your stay. We apologize if the room did not meet your expectations in terms of its design and amenities. Our goal is to accommodate various preferences and we regret any inconvenience caused. Your feedback will be shared with our team for consideration in future improvements. We hope you had a pleasant overall experience with us and apologize for any disappointment caused.

4/10 很差

Melissia

不满意:清洁度、服务设施、住宿条件和设施
The property didn't look as nice as other Holiday Inns. It was also overpriced for the BASICS of a hotel.
2023 年 12 月入住 2 晚
Manager 于 2024年01月8日 的回复
Hello Melissia, Thank you for your feedback. We appreciate your thoughts on our hotel. We constantly strive to maintain our property and provide value for our guests. If you have any further concerns, please reach out to our management team directly.

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年01月8日 的回复
Hello David,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and it's always rewarding to know that our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

2/10 糟糕

Perry

不满意:住宿条件和设施
As soon as I walked in I smelled mildew. All through the halls , in my room. The beds were creaking all night. Beds are not comfortable AT ALL. The pool itself was pretty cool. However the pool area was not very clean. I will not recommended staying here if you are looking for a comfortable stay.
2023 年 12 月入住 1 晚
Manager 于 2024年01月3日 的回复
Hello Perry, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team always works diligently to ensure a clean and comfortable environment for our guests. We appreciate your comments, which will be shared with the relevant departments for review and improvement. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 糟糕

Yesenia

与家人出行
不满意:员工和服务
They took forever to give me my room, even though I made my reservation online.
2023 年 12 月入住 1 晚
Manager 于 2024年01月3日 的回复
Hello Yesenia, Thank you for sharing your feedback regarding the check-in delay experienced during your stay. We apologize for any inconvenience caused. Our team is dedicated to improving our processes and ensuring a smoother check-in experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 还可以

Thomas

满意:清洁度、员工和服务、住宿条件和设施
Courteous and helpful
2023 年 12 月入住 1 晚
Manager 于 2023年12月17日 的回复
Hello Thomas,Thank you for sharing your feedback about the courteous and helpful service you experienced during your stay with us. We strive to provide exceptional customer service to all our guests, and we're glad to hear that our staff met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 超赞

Adriana

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was clean comfy front desk was so care breakfast delicious everything
2023 年 12 月入住 1 晚
Manager 于 2023年12月16日 的回复
Hello Adriana,Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel clean, comfortable, and that our front desk provided excellent care. It's great to know that you enjoyed our delicious breakfast as well. We appreciate your feedback and hope to welcome you back in the future.

2/10 糟糕

Moranda

与家人出行
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
The smell in the hotel was absolutely horrible
2023 年 12 月入住 2 晚
Manager 于 2023年12月14日 的回复
Hello Moranda, We appreciate your feedback regarding the smell during your stay. We apologize for any inconvenience this may have caused you. We value cleanliness and are in the process of addressing this issue. Thank you for bringing it to our attention.

6/10 一般

Janae

不满意:清洁度
2023 年 12 月入住 4 晚
Manager 于 2023年12月15日 的回复
Hello Janae, We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly so that we can address any issues you may have experienced during your stay. We value your feedback and strive to provide a pleasant experience for all guests.

10/10 超赞

Araceli

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2023年12月15日 的回复
Hello Araceli,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.