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Reviews of Motel 6 Dallas, TX - North - Richardson

2 out of 5
Motel 6 Dallas, TX - North - Richardson
13185 N Central Expy, Dallas, TX

Reviews

5.2
Rating 10 - Excellent. 31 out of 240 reviews" "
Rating 8 - Good. 35 out of 240 reviews" "
Rating 6 - Okay. 50 out of 240 reviews" "
Rating 4 - Poor. 42 out of 240 reviews" "
Rating 2 - Terrible. 82 out of 240 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Eva Arroyo

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The person at the front desk was very nice and helpful but the hotel itself smelled bad.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Eva,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

George

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
didnt require deposit was the only nice thing
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 17 Apr 2024
Hi George, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

4/10 Poor

Socorro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place had roaches. Toilet was not working good.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Socorro,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
get what you pay for
Moldy shower curtain. bathroom shower vent cover falling off. Bathroom door falling apart.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

larry

Liked: Cleanliness, staff & service
The air conditioner was not worth the paper it was printed on It ran and was not capable of and did not cool the room@122
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 9 Oct 2023
Hi Larry,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Dedra

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
I've been in worse. This place just needs work.
Looks like the room had been painted and they forgot to put the light and outlet plates back on. Adjustable shower head would be a suggestion I'm not 6ft tall. If the room sleeps 4 why not have 4 towel. 4 wash cloths, and a couple of hand towels. Ours had 2 towels and 1 wash cloth for 2 people. The best part of my stay is that it is a pet friendly place. Luckly I bing my own poop bags when I travel. The pet station was out and the trash can was full. Who's job is it to manage that?
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on 21 Aug 2023
Hi Dedra,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Clair

Stayed 1 night in Jul 2023

10/10 Excellent

HighClass

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
It smelled real bad the minute you walk in the door. Towels sheets and spread were all stained. The smell of Marijuana was overwhelming upstairs.
Stayed 3 nights in Mar 2023
Response from Brand Experience Team on 3 Apr 2023
Hi Kelly,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and room was right down the hall. Did see a roach crawling on the ground but other than that was a decent stay
Response from Nancy Y. on 21 Feb 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

4/10 Poor

Clarence L

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Old property, needs to be renovated and kept up better

8/10 Good

Derek

Travelled with group
So so motel
It was alright but a little dirty
Stayed 1 night in Oct 2022

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Slight smell of smoke
Stayed 1 night in Oct 2022

10/10 Excellent

Katie

Travelled with partner
Ool
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 1 Jul 2022
Hi Katie, Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The police presence in the parking lot with the locals living at the motel was quite shocking. Then when we got there they couldn’t tell that we paid through Expedia and they said we owe them money. Got to the room no outlet covers holes in the shower cigarette burns all over the comforter the floors were sticky. And then the next morning at 3:30 AM we get The front desk person came to our room and proceeded opening our room door without announcing or knocking then when my husband shut the door in her face, she went back downstairs and proceeded to call us at 3:30 in the morning to tell us we owed money and we weren’t checked in properly. We checked out at 4:30 AM and I informed them that I paid through Expedia when I said that she said that we were refunded through Expedia and we owed them directly. My husband and I have decided we will never stay at another motel six ever! Disgusting, poorly run, dilapidated and very disappointing!
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 17 May 2022
Hi Jeremy, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Walking into the hotel, it had a natural funk to it. The man at the service desk wasn’t ever welcoming. There were big dog paw prints on the bed sheets. Brown stains on the towels. Definitely don’t recommend, and will not be staying here again.
Stayed 2 nights in Mar 2022
Response from Brand Experience Team on 14 Mar 2022
Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Zschery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The 6 with The 10!
I usually stay clear of motel 6, prices are usually good but because the prices are good , they tend to draw a crowd of characters that aren't as low-key as I prefer. Some motel 6 or far worse than others a lot of times depending on the area. This one was one of the best ones I've ever been to. The people that work there were friendl, happy, and , seem to have everything under control. The guest seem to be respectful of property, and eachother.Whatever they were up to I would have never known, because It wasn't put in my face. It's not about what you do it's about how you do it and I don't care what other people do at the hotel or don't do. As long as it doesn't disturb my peace. So this is definitely one that I would recommend and come back to. I've noticed workers at some of the other ones have really bad attitude, and I know that it's not them that they've developed that because of how they've been treated by the guests and how the guests treat their property. But at the end of the day it's their hotel and they have the right to tell somebody to leave or refuse to rent a room in the first place. Sometimes you have to take a little cut in money to get the point across and get the right crowd to start coming through and once they do the wrong crowd won't want to be there. I feel like that's what's happened here. And I can respect that! So I'd give it a 10.
Stayed 1 night in Jan 2022
Response from Brand Experience Team on 14 Mar 2022
Hi Zschery, Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

schuyler

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good customer service if get right person
Stayed 1 night in Dec 2021
Response from Brand Experience Team on 14 Mar 2022
Hi Schuyler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

4/10 Poor

Bud

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Good customer service if get the right person
Stayed 1 night in Dec 2021

6/10 Okay

Gabriela

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2021

2/10 Terrible

Juan

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

6/10 Okay

Dajuan

Travelled with family
Disliked: Cleanliness
They don't check facts!
Stayed 1 night in Nov 2021
Response from Brand Experience Team on 23 Nov 2021
Hi Dajuan, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

10/10 Excellent

Dana Kim

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Looks like they are going broke. Rationed all amenities. Hot tub is no longer here.
Stayed 1 night in Nov 2021
Response from Brand Experience Team on 23 Nov 2021
Hi Dana, Thanks for your perfect rating, please give us the opportunity to improve your experience on your future bookings. Lilith #Team6

2/10 Terrible

Jannie, Atlanta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property desperately needs update, pictures shown does not reflect current conditions.
Stayed 2 nights in Oct 2021
Response from Brand Experience Team on 23 Nov 2021
Hi Jannie, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

8/10 Good

Gerardo, GARLAND

Stayed 1 night in Sep 2021

8/10 Good

CHASITY

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place
It was very comfortable and the staff was very respectful. I will stay there again
Stayed 1 night in Sep 2021
Response from Brand Experience Team on 23 Nov 2021
Hi Christopher, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

10/10 Excellent

Jessica

Very clean and spacious room.
Stayed 1 night in Jun 2021
Response from Brand Experience Team on 23 Jul 2021
Hi Jessica, Thank you for the perfect rating! Lilith #Team6

6/10 Okay

victor

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Rodriguez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Kim

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2021

4/10 Poor

Amanda

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity of other available services such as dining. Excellent location for accessing any of North Dallas. I loved the immediate access to express toll roads as well.
Stayed 1 night in Feb 2021
Response from Brand Experience Team on 1 Mar 2021
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Nancy Y. on 4 Feb 2021
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 Terrible

Samuel

Stayed 1 night in Sep 2020

2/10 Terrible

Maegan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hh
It was ok u could survive if u had to here staff were decent enough but a deposit required is kinda annoying but I just didn’t feel safe overall n not enough outlets to plug anything in in the rooms but if I couldn’t afford better I could stay here again if I had to
Stayed 2 nights in Sep 2020
Response from Brand Experience Team on 23 Oct 2020
Hi Maegan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Emmanuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Sep 2020

2/10 Terrible

Shedrick

Stayed 1 night in Aug 2020

8/10 Good

NikkiyAtlantis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had rm 311 it was ok includes microwave lil refrig King bed couch I h th ink it lets out to a bed it was comfy. No roaches crawling at all.. over all it was ok!! Also the pool has been closed and the prices change over the weekend!! Best motel 6 I’ve stayed at in the area the other motel 6 over by planeO rd and Estate sucks the beds are for kids not grown people and it’s hooded out the security there is a joke..
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 23 Oct 2020
Hi Nikkiy, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay

6/10 Okay

ryan

Travelled with family
IT WAS OK..COULD HAVE BEEN ALOT BETTER
Stayed 1 night in Aug 2020
Response from Brand Experience Team on 23 Oct 2020
Hi Ryan, Thank you for the positive review! Lilith #Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was awesome! Good people working there!
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 23 Oct 2020
Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Lilith #Team6

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2020

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have a service dog, no issues with staff. Friendly and kind. Great place to stay!
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 23 Oct 2020
Hi Randy, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

8/10 Good

Marie, Dalkas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maids are friendly & respectful. The rooms are clean & they are working hard to keep people from coming in who don't have a room there.
Stayed 1 night in Jul 2020
Response from Brand Experience Team on 23 Oct 2020
Hi Marie, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I this was the worst experience ever!!! I’ve never been so unhappy at a hotel in my life.
Stayed 1 night in Jun 2020
Response from Brand Experience Team on 23 Oct 2020
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was trash
Stayed 1 night in May 2020

2/10 Terrible

Ricky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020