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关于斯普林希尔达拉斯路易斯维尔套房酒店的点评

3 out of 5
斯普林希尔达拉斯路易斯维尔套房酒店
720 East Vista Ridge Mall Drive, Lewisville, TX

点评

9.2

非常棒

10 分 - 超赞。556 条好评，共有 787 条点评" "
8 分 - 还可以。168 条好评，共有 787 条点评" "
6 分 - 一般。30 条好评，共有 787 条点评" "
4 分 - 很差。17 条好评，共有 787 条点评" "
2 分 - 糟糕。16 条好评，共有 787 条点评" "

9.4/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

6/10 一般

jinhui

2021 年 12 月入住 3 晚

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My son and I had a solid stay. Only slight problem was the shower never dried out, but that wasn’t a huge issue. Overall, really enjoyed our stay, and we will be staying here again when we come back to Dallas
2024 年 5 月入住 3 晚

10/10 超赞

Marlen

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Christina

满意：清洁度、员工和服务、住宿条件和设施
Great for a quick business trip
2024 年 2 月入住 1 晚

4/10 很差

Sarvat，Beaumont

与配偶出行
Bathroom is narrow and inconvenient.
2024 年 4 月入住 2 晚

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Jean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The bartender who was named Beth was absolutely fabulous! Her drinks were very creative. She obviously enjoyed her job. She went above and beyond to assist her customers!
2024 年 4 月入住 3 晚

10/10 超赞

Timothy A

满意：住宿条件和设施
2024 年 4 月入住 1 晚

2/10 糟糕

Houa

不满意：清洁度、员工和服务、住宿条件和设施
Super sketchy hotel. We were given a room and couldn’t get in. But when we did there are already people staying in our room. Bunch of druggies in the area. Horrible management. Couldn’t even get me a refund. Now their phone is disconnected so I can’t contact for a refund. Was told to call back so the manager Brandon can do the refund. Still no contact and refund made after a week
2024 年 3 月入住 3 晚

10/10 超赞

Harold

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
From start to finish the stay was nearly perfect. Bed was comfortable even for my Army vet wife who likes harder beds. Staff was friendly and helpful. Bathroom was good but shower was too close to the counter for us larger individuals to get in and out of. Air in room was wonderful. Breakfast wasn't that great but wasn't the worst. They seem to have a lot of school tournament people stay so they ran out quickly and couldn't keep up with the food needed. I could only hear other rooms while in the hallway not in the room. I would definitely recommend staying here.
2024 年 3 月入住 3 晚

10/10 超赞

Moneshia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Marvin

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is 5 star.... EXCELLENT STAY, very helpful and cordial clean and relaxing.
2024 年 3 月入住 1 晚

10/10 超赞

Vincent，Springdale

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Kim

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms were clean beds pretty comfortable. The facility was overall clean. I would stay again. Breakfast was ok. I would stay there again. Free parking
2024 年 3 月入住 3 晚

8/10 还可以

Pamela，Lawrenceville

满意：员工和服务，清洁度
Served it's purpose for the 2 nights I was there. Room smelled a bit musty upon check-in, but overall, it was a pleasant experience.
2024 年 3 月入住 2 晚

10/10 超赞

Bianca

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Everything was clean. I had an excellent experience here
2024 年 3 月入住 2 晚

10/10 超赞

Heather

2024 年 3 月入住 1 晚

10/10 超赞

Jorge

与家人出行
满意：住宿条件和设施，清洁度
Very comfortable
2024 年 2 月入住 3 晚

10/10 超赞

Shanece

与家人出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Everything was great
2024 年 2 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First room - heat didn’t work. Front desk moved us
2024 年 2 月入住 2 晚

10/10 超赞

Candi

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

10/10 超赞

Veronica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The man at the front desk was great! Hard worker and super friendly
2024 年 2 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean and up to date!
2024 年 1 月入住 1 晚

10/10 超赞

Suwency

满意：员工和服务，清洁度
2024 年 1 月入住 2 晚

8/10 还可以

LaSha

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean property and prompt staff
2024 年 1 月入住 2 晚

2/10 糟糕

Julia

不满意：员工和服务
Their computer system was down and could not check anyone in. The situation couldve been made better with customer service but instead the front desk agent was very unprofessional and incompetent. In addition to that, he also yelled at a guest who was upset for having to wait for hours with his young kids waiting in the car. the general manager dealt with the problem severely unprofessionally as well and she did not care about the checkin guests that have been waiting for hours and hours. I worked in the hospitality industry for my whole life and I have never seen this level of unprofessionalism from both the front desk agent and the general manager. 10/10 would NOT recommend. I bet this hotel received lots of backlash from that day (12/22/2023) but I really hope the management company takes these seriously.
2023 年 12 月入住 1 晚

8/10 还可以

R W M Dihan

满意：住宿条件和设施，清洁度
this is an decent are to stay
2024 年 1 月入住 4 晚

10/10 超赞

Shu

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Landis

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚

8/10 还可以

Billy

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Leanor

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and roomy for two queens.
2023 年 12 月入住 1 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Tonya

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

2/10 糟糕

Minehli，La Crescenta

与家人出行
不满意：员工和服务，清洁度
We were waiting in front of check in around 30 minute…When we arrived there was a lady in a bar area which she disappeared suddenly. We were keep calling hotel to see if someone will pick up the phone…It was a ring on the table which it didnt help our situation! We reached out to Expedia and they werent able to talk to anybody at hotel! Even the other guest was trying to help us and she mentioned that she had same issue! The front desk lady came after 30 minute and even she didnt bother herself to apologize! She told us that she had things to do and it took long! We were surprised while she was trying to say its our problem that she wasnt at front! The worst customer service ever! Also, we are leaving early in the morning and i asked if we can get something just like the other hotels when we are leaving earlier they are offering us water or even fruit or yogurt! She said they dont offer anything! We came to the room and for the fifth person in the room it wasnt anything such as pillow and etc. Also, the coffee machine wasnt inna good shape! The front desk came to our room and told us that we can microwave the plastic cup!!!!! Even on the cup it mentions no microwave! I chose this hotel while I saw only the good reviews! The towels were super dirty and there were many black long hair on them! Even it was black spots on one of them! We are not suggesting this place and im not sure how its possible to rate this hotel even good! The room needs to be deep clean!
2023 年 12 月入住 1 晚
vm 于 2023年12月28日 的回复
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping and front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 超赞

Song

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Kenneth

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stayed Friday night and Saturday during a big soccer weekend with a LOT of players, coaches, and families. The staff, from the front desk to housekeeping, were the nicest most professional staff I have encountered in years. Absolutely fantastic. Great hotel and experience.
2023 年 12 月入住 2 晚

10/10 超赞

Elizabeth

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

8/10 还可以

Diane

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

10/10 超赞

Cameron

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel with even better price
The hotel here is very nice. The rooms are very very spacious compared to other hotels. The layout of the room, I thought was perfect. You get some privacy when sharing room with your children and the bathroom was extremely spacious as well with a very cool barn style sliding door. I didn’t get to experience the free breakfast since it ended extremely early at 9 AM.
2023 年 11 月入住 1 晚

2/10 糟糕

Bridget

2023 年 11 月入住 2 晚

10/10 超赞

Tim

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was clean and smelt fresh.
2023 年 11 月入住 2 晚

10/10 超赞

Daniel

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicest hotel in the area at the price.
The public area downstairs is nice. They have a bar and an outside sitting area with a gas fire pit. The room was a large suite with lots of room. The hotel and rooms were very clean. The parking lot looked small but there were open parking spots. I did not see any trailer parking spots. They have a large breakfast served from 7-10am. Good selection of food and everything tasted great.
2023 年 11 月入住 1 晚

10/10 超赞

Suzanne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was really impressed!
2023 年 11 月入住 1 晚

10/10 超赞

Minh

2023 年 11 月入住 2 晚

10/10 超赞

Shane

2023 年 10 月入住 1 晚

8/10 还可以

Gracie

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 4 晚
GingerS 于 2023年11月13日 的回复
Gracie, Thank you for your review. We are happy to know that you enjoyed your stay at our hotel. We hope to see you again!

10/10 超赞

Najah

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and personable. They made my family and i stay comfortable.
2023 年 11 月入住 3 晚
GingerS 于 2023年11月10日 的回复
Najah,Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Lewisville, come on by. We love having you here!

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
GingerS 于 2023年11月10日 的回复
James,I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Lewisville.

10/10 超赞

jungwook

2023 年 11 月入住 1 晚
GingerS 于 2023年11月10日 的回复
jungwook, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Lewisville area! Warm Regards,

10/10 超赞

Julio César

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Todo bien
2023 年 10 月入住 2 晚
GingerS 于 2023年11月2日 的回复
Julio Cesar, Thank you for your review. We are happy to hear you enjoyed your stay.