大堂

关于洛芙菲尔德温盖特温德姆酒店的点评

2.5 out of 5
洛芙菲尔德温盖特温德姆酒店
8650 N Stemmons Fwy, I-35E Exit 434A Empire Central, Dallas, TX

点评

7.6

还可以

10 分 - 超赞。932 条好评,共有 2309 条点评" "
8 分 - 还可以。612 条好评,共有 2309 条点评" "
6 分 - 一般。339 条好评,共有 2309 条点评" "
4 分 - 很差。188 条好评,共有 2309 条点评" "
2 分 - 糟糕。238 条好评,共有 2309 条点评" "

8.0/10

清洁度

7.8/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

8/10 还可以

Fen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
General Manager 于 2023年05月14日 的回复
Dear Fen, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable stay at Wingate by Wyndham Dallas Love Field. We hope to have the pleasure of doing so again on your next visit to the area.Velan Marimuthu,General Manager

8/10 还可以

Guadalupe

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was nice and friendly. Room was adequate, but had a musky smell.
2024 年 1 月入住 3 晚

6/10 一般

Paola

商务旅客
I was disappointed with my recent stay at this hotel. The service was poor and unresponsive, which was quite frustrating. Additionally, the rooms have carpeted floors that smelled strongly of dust, triggering my allergies significantly. I would not recommend this hotel to those who expect a pleasant stay or have sensitivity to dust and allergens.
2024 年 4 月入住 1 晚

10/10 超赞

Joshua

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean & Friendly Staff
2024 年 4 月入住 1 晚

4/10 很差

Carol

与家人出行
不满意:员工和服务
We were double charged for our stay. Still waiting on that to be cleared. No room maid service. Stayed 3 nights. We were bever brought clean towels or clean cuos and coffee refills with put going to front desk ourselves. Front fesk couldnt find coffee for our room the first night
2024 年 4 月入住 4 晚

6/10 一般

Ashley

团体旅客
满意:清洁度、服务设施、住宿条件和设施
Indoor pool
2024 年 4 月入住 1 晚

8/10 还可以

Megan

2024 年 3 月入住 1 晚

8/10 还可以

Margaret

满意:清洁度、员工和服务、住宿条件和设施
It was a nice stay
2024 年 4 月入住 1 晚

2/10 糟糕

Linda

不满意:清洁度
Really old and dingy I don’t recommend the hotel at all I was very disappointed
2024 年 4 月入住 2 晚

6/10 一般

Traequan

满意:员工和服务,清洁度
Location is odd
2024 年 4 月入住 1 晚

10/10 超赞

Josiah

满意:清洁度、员工和服务、住宿条件和设施
I would stay here again.
2024 年 4 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello Josiah,We are delighted to hear that you had a positive experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

8/10 还可以

Laura

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It would have been a 5 star if the pool was warm. It was very cold, we did not get in.
2024 年 4 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello Laura, We regret to hear about your experience with the pool temperature. We appreciate your feedback and will share it with our team for future improvements. Your comfort is important to us and we hope you still enjoyed your stay with us.

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
Very good value! Room was quiet and bed was comfortable, free breakfast (full buffet) and free airport shuttle, pleasant staff.
2024 年 4 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello Elizabeth,We are delighted to hear that you found our hotel to be a good value and that you enjoyed our quiet rooms, comfortable beds, complimentary full buffet breakfast, free airport shuttle, and our friendly staff. Your feedback is greatly appreciated, and we hope to welcome you back in the future!

10/10 超赞

Michel

2024 年 3 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello Michel,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you ever decide to visit again, we would love to welcome you back and make sure your stay is just as enjoyable.

10/10 超赞

Michael,Cosby

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice clean place with friendly staff. Room was excellent
2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Michael,We're delighted to hear you enjoyed our clean hotel and friendly staff during your stay. It's great to know that you found your room to be excellent. Our team appreciates your kind words and hopes to welcome you back in the future for another wonderful experience.

2/10 糟糕

Amy

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
The room was very dirty, so the front desk was alerted. The gentleman behind the desk showed us a different room that was a little more clean, but had bed bugs. It was in a very run down neighborhood with gang graffiti on the exterior of many neighboring buildings. We could not stay here and found a different hotel.
2024 年 4 月入住 1 晚
Manager 于 2024年04月25日 的回复
Hello Amy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 还可以

Patricia

满意:员工和服务,清洁度
Was okay for the night. They had a very good breakfast buffet included.
2024 年 4 月入住 1 晚
Manager 于 2024年04月23日 的回复
Hello Patricia, We are pleased to hear that you found our breakfast buffet enjoyable during your stay. Thank you for taking the time to share your feedback with us. We hope to welcome you back in the future for another comfortable experience.

2/10 糟糕

Brandon

不满意:住宿条件和设施
My roof was leaking and all my things got wet.
2024 年 4 月入住 2 晚
Manager 于 2024年04月23日 的回复
Hello Brandon, We regret to hear about your experience and recommend contacting management for further assistance with this matter. Your feedback is valuable for improving our services.

4/10 很差

Patrice

不满意:住宿条件和设施
2024 年 4 月入住 1 晚
Manager 于 2024年04月23日 的回复
Hello Patrice, We are sorry to hear that your experience did not meet expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

2/10 糟糕

David

不满意:清洁度、员工和服务、住宿条件和设施
This was a horrible experience. I selected this as it was close to the airport with shuttle service to and from …. When i called for shuttle service they informed me it did not begin until 5pm ( my flight landed at 2pm) after an $80 cab fare for the 15 minute drive … i was informed the last shuttle service back to the airport was at 10am…my meeting ended at 11am … when i talked to the hotel before booking i was not informed of the limited hours shuttle service … The cable in the room did not work… front desk said there was a local cable outage … i suspect it was local to the hotel for non payment… the furniture was dirty and well worn… the breakfast was very limited and i needed 4 paper plates so they didn’t collapse getting back to the table… i will NEVER stay at a wyndham facility again …
2024 年 4 月入住 1 晚
Manager 于 2024年04月23日 的回复
Hello David, We regret to hear about the inconveniences you encountered during your stay. Should you have future accommodation needs, we recommend contacting the hotel directly to inquire about any service limitations. Your feedback regarding the room's amenities and breakfast will be shared with the appropriate teams for review. Thank you for taking the time to share your experience with us.

6/10 一般

Jonny

与配偶出行
满意:服务设施,清洁度
不满意:员工和服务
Unfortunately my wife forgot her toilet-bag in the bathroom when we checked out. We got the toilet bag back two days later, which we are grateful for but unfortunately two designed silver necklaces were missing.
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Jonny,We are happy to hear that the toiletry bag was returned to you. Please feel free to reach out to our management team for further assistance regarding the missing items. Thank you for bringing this to our attention so we can investigate further.

8/10 还可以

Mark

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
A great stay for the night before a flight!
2024 年 4 月入住 1 晚
Manager 于 2024年04月19日 的回复
Hello Mark,We're overjoyed to hear you had a great stay with us before your flight! We appreciate your kind feedback and hope to welcome you back in the future for another pleasant visit.

10/10 超赞

Shelia

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet and clean but the dining furniture needs to be updated it was worn.
2024 年 4 月入住 1 晚
Manager 于 2024年04月19日 的回复
Hello Shelia,We appreciate your feedback on the peaceful and clean environment at our hotel. We will certainly consider your suggestion regarding updating the dining furniture for future improvements. Thank you for sharing your experience with us.

4/10 很差

Nashelle

满意:员工和服务
不满意:清洁度
2024 年 4 月入住 1 晚
Manager 于 2024年04月18日 的回复
Hello Nashelle, We appreciate you taking the time to share your experience with us. Please feel free to contact our team directly with any further details regarding your stay so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

8/10 还可以

Terrance,Keystone Heights

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Terrance, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Stephanie

满意:清洁度、服务设施、住宿条件和设施
A very nice spacious room in impeccable condition. All good.
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Stephanie,We are delighted to hear that you found our room spacious and well-maintained during your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

10/10 超赞

Beth

与家人出行
满意:住宿条件和设施
Loved the pool and hot tub, friendly staff!
2024 年 4 月入住 1 晚
Manager 于 2024年04月15日 的回复
Hello Beth,We're delighted to hear you enjoyed our pool, hot tub, and friendly staff during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another memorable experience in the future.

6/10 一般

Chelsey

满意:员工和服务
Close to the airport, but needs updates. Bathroom appeared dirty even though it wasn't from all the stained caulking. There was a stain on the curtain that looked like a bloody handprint. Carpet is old and dingy.
2024 年 4 月入住 1 晚
Manager 于 2024年04月15日 的回复
Hello Chelsey, We appreciate your feedback and apologize for falling short of expectations. Our team will address your concerns to ensure a more pleasant stay for future guests. Thank you for bringing these issues to our attention.

10/10 超赞

Daniel,Marietta

2024 年 4 月入住 1 晚

10/10 超赞

Yolanda

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly and i really liked the fact is they keep a close eye on the building sure to a lot of people walking by
2024 年 4 月入住 2 晚
Manager 于 2024年04月13日 的回复
Hello Yolanda,We appreciate your positive feedback regarding our friendly staff and security measures. Your safety and comfort are our top priorities, and we're glad you noticed our vigilance in maintaining a secure environment for all our guests. Thank you for sharing your experience with us.

8/10 还可以

Donald

满意:清洁度、员工和服务、住宿条件和设施
Booked property for airport shuttle. Informed at early evening checkin that all the morning shuttles to get me to the airport for a 6:45AM flight with Southwest were full. Under X cost me $36. Not an overall happy stay.
2024 年 4 月入住 1 晚
Manager 于 2024年04月12日 的回复
Hello Donald, We apologize for any inconvenience you experienced with the airport shuttle service. We recommend guests to book their shuttle in advance for early morning flights to secure a spot. Your feedback is valuable for us to improve our services. Thank you for bringing this to our attention.

10/10 超赞

Rodrigo Manuel

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gran servicio de todo el personal de recepción, atentos, amables y accesibles
2024 年 4 月入住 2 晚
Manager 于 2024年04月12日 的回复
Hello Rodrigo Manuel,Nos alegra saber que disfrutaste del servicio de nuestro personal de recepción. Valoramos tus amables palabras y esperamos poder darte la bienvenida de nuevo en el futuro.

8/10 还可以

Molly

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant employees. Room comfortable. Not luxurious but perfectly fine. Comfortable bed.
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Molly,We're glad to hear you found our team pleasant and enjoyed our comfortable room and beds. We strive to offer a cozy stay for all our guests. Should you have any further feedback to share, please don't hesitate to reach out to our management team for further assistance.

8/10 还可以

Philip

2024 年 4 月入住 2 晚

10/10 超赞

Tom

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gentleman at front desk was pleasant and helpful. Busy place but the staff obviously work hard and are friendly. Breakfast standard quality, just fine.
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Tom,We are pleased to hear that our front desk team left a positive impression on you and that you found our staff friendly and hardworking. Your feedback regarding the breakfast is appreciated, thank you for sharing your experience with us.

8/10 还可以

Tiffany

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Tiffany,We're delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

8/10 还可以

Carolyn D.

商务旅客
Average
2024 年 4 月入住 2 晚
Manager 于 2024年04月9日 的回复
Hello Carolyn D.,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

2/10 糟糕

Perla

与家人出行, 商务旅客
No me hicieron mi reembolso y cero amables en recepción
2024 年 4 月入住 1 晚
Manager 于 2024年04月11日 的回复
Hello Perla, We are sorry to hear about your experience; for any refund inquiries, we recommend reaching out to our management directly for assistance. Thank you for sharing your feedback with us.

6/10 一般

Christopher

商务旅客
满意:员工和服务
不满意:住宿条件和设施
This facility was worn and dirty. I couldn’t recognize the front doors because they were so worn down. In my room, there was a hole in the wall, the floors had clearly not been mopped (you could see bare foot prints in them), the refrigerator made a strong buzzing noise and shook, the toilet would not refill unless I tried flushing a few times, and the corners in the bathroom were filthy. The shuttle van to the airport was old and dirty. It sufficed for a single night but I will not be returning.
2024 年 3 月入住 1 晚
Manager 于 2024年04月4日 的回复
Hello Christopher, We appreciate you bringing these concerns to our attention and apologize for any inconvenience you experienced. Your feedback will be shared with our team for further review and improvement. We strive to provide a comfortable and clean stay for all our guests. Thank you for sharing your experience, and we hope to have the opportunity to welcome you back in the future.

8/10 还可以

Holly

满意:员工和服务
2024 年 2 月入住 1 晚
Manager 于 2024年04月4日 的回复
Hello Holly, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 还可以

Rachel

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel property was nice, but I would not have chosen to stay there for a long stay. The area had nothing in it to make it desirable. I got a booking discount from Expedia and was only staying for a few hours between my missed flight and standby flight. The front desk clerk and shuttle drivers were wonderful and very kind and made the process less painless than it could have been.
2024 年 3 月入住 1 晚
Manager 于 2024年04月2日 的回复
Hello Rachel,We appreciate your feedback and are pleased you found our staff accommodating. While our property may not have met your extended stay needs, we strive to offer a comfortable short-term stay. We regret the location did not meet your expectations but are glad your interactions with our team were enjoyable. Thank you for choosing to stay with us during your layover and we hope to welcome you back in the future.

6/10 一般

Norma

2024 年 3 月入住 2 晚
Manager 于 2024年04月2日 的回复
Hello Norma, We are delighted to hear you chose our hotel for your stay. If you have any feedback to share, we would love to hear from you to improve our services for future guests.

2/10 糟糕

Christopher

不满意:服务设施
My car was broken into
2024 年 3 月入住 1 晚
Manager 于 2024年03月29日 的回复
Hello Christopher,We're truly sorry to hear about your experience. Guest safety is paramount to us, and we work diligently to maintain a secure environment. Please feel free to reach out to our management team with any further concerns you may have regarding the incident.

6/10 一般

Rosondra

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
I like that parking wasnt an additional fee. I also enjoy the breakfast provided.
2024 年 3 月入住 1 晚
Manager 于 2024年03月29日 的回复
Hello Rosondra,We are pleased to hear that you appreciated our complimentary parking and breakfast offerings during your stay. Your satisfaction is our priority, and we strive to provide exceptional services to all our guests. We hope to welcome you back for another enjoyable experience in the future.

8/10 还可以

Lizelle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 5 晚
Manager 于 2024年03月27日 的回复
Hello Lizelle,We are delighted to hear that you had a pleasant stay at our hotel! If you have any suggestions or observations from your visit, please don't hesitate to contact us directly. We look forward to welcoming you back soon for another enjoyable experience!

10/10 超赞

Sarah

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy to find, easy to check in and Dave front desk is super!
2024 年 3 月入住 2 晚
Manager 于 2024年03月27日 的回复
Hello Sarah,We are glad to hear you found our hotel location and check-in process satisfactory. Our team, including Dave, strives to provide excellent service to all our guests. Should you have any further feedback or inquiries, feel free to reach out to our management team. Thank you for staying with us.

8/10 还可以

Jessica

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
This was a nice hotel. Breakfast options were great with bacon, eggs and potatoes both mornings we were there. Pool area was nice but hot tub was dirty (probably my only complaint). Rooms were standard but clean! I would stay again!
2024 年 3 月入住 2 晚
Manager 于 2024年03月27日 的回复
Hello Jessica, We are pleased to hear that you enjoyed our breakfast options and found our rooms clean. Thank you for your feedback about the pool area, we will address this with our team. We hope to welcome you back for another stay in the future!

8/10 还可以

Gloria

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Gloria, We appreciate you choosing to stay at our hotel. Please feel free to share any additional feedback with us directly so we can ensure your next visit is even more enjoyable.

8/10 还可以

Tisha,Dripping Springs

商务旅客
满意:服务设施,清洁度
My room was mostly clean but all the common areas were really shabby.
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Tisha,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention as we are always looking for ways to improve our guests' experience. Your comments will be shared with the relevant team for further review and attention to detail. We hope to have the opportunity to welcome you back in the future for an improved stay.

4/10 很差

Wendy,Scottsdale

不满意:住宿条件和设施,清洁度
Checkin was ok but the entire facility is tired and run down.couch in room was stained, bedding felt very old, bathroom floor sticky. Every chair in the breakfast area was peeling fake leather. Although stuff was friendly enough, shuttle to airport convenient. Would not however stay her again.
2024 年 3 月入住 1 晚
Manager 于 2024年03月22日 的回复
Hello Wendy,Thank you for sharing your feedback with us. We appreciate your comments and will address them with our team for improvements. We're glad you found the shuttle service convenient and that you found our staff friendly. Your input helps us enhance our guest experience for the future.