「The room was very clean. The staff were very helpful and gracious. Thank you Austin, Tony , Alexus and Malik who(went the extra mile)
Also Lucy in Housekeeping. The A/C worked well. The breakfast menu was great and slightly varied day to day. It also had healthy options.」
「When going into the office we were greeted by the rudest person ever. Behind the desk was Carol she was rude not just to me but 2 other couples in different rooms. you left the office in tears with her mean and rude words, This was not my first visit to the resort but Carol made sure it would be my last,」
「We stayed at the Hyatt in Lake Mary for about three days. When we arrived to check in, we waited at the front desk for approximately 10 minutes before anyone was available to assist us.
Once the front desk representative arrived, she apologized for the wait and explained that she was handling multiple responsibilities—working the front desk, tending the bar, and even preparing food for guests. Despite having so much to manage, she was extremely polite, helpful, and checked us in very quickly....
「I can't say enough about the Tropical Resort and Marina, The guy at check-in is always so nice and helpful, the cleaning staff is great, their property is always clean and attended, the pool is perfect. Like I said form check-in to check out is always just so easy. They usually have Live Music and Food Truck on the week-ends which is a plus. All in all 5 *」