The bed sheets were not clean. When I slept in the bed soon after I checked in the hotel, my whole body became itchy. The itchiness stopped only after I requested change of the bed sheets.
My suitcase number lock was found broken and the key lock found open on the next evening when I returned to the hotel room!!
When I reported the case to the hotel staff, I did not get the impression that they cared about the incident. The attitude of the secuity head was terrible - he yelled over the phone on my first follow up of the investigation results. I insisted in getting more sensible investigation results. At the end, he only showed me a computer printout with the number of times and timing of their staff entering my room which made me more frustrated - the report showed many different staff entered into my room during one day not at my requests (excluding the one tidied up my room)?? They insisted their staff were trustworthy???
In no way, this is a 5 stars hotel!
jennifer
10/10 超赞
Dominique
2024年05月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was ther 2 times: 11 to 13 april and 16 to 17 april. I have enjoyed my stay.
I recommand this hotel
Dominique
2024 年 4 月入住 2 晚
10/10 超赞
Ajit
2024年04月27日
满意:清洁度、员工和服务、住宿条件和设施
Excellent experience
Ajit
2024 年 4 月入住 2 晚
8/10 还可以
ramakrishna
商务旅客
2024年04月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location. Patra restaurant in the hotel is an excellent choice. Clean hotel and close to everything
ramakrishna
2024 年 4 月入住 4 晚
8/10 还可以
Hiroki
2024年04月4日
满意:清洁度、员工和服务、服务设施
Nice
Hiroki
2024 年 4 月入住 2 晚
10/10 超赞
John
2024年04月3日
John
2024 年 3 月入住 2 晚
10/10 超赞
Indrajit
与配偶出行
2024年03月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our second visit to the property since Oct last year. They upgraded us to a suite which was a pleasant surprise and a nice gesture. Very much appreciated. Will return when in Delhi next time.
Indrajit
2024 年 3 月入住 1 晚
6/10 一般
KULLIKKE
商务旅客
2024年02月20日
Very noisy, I asked quiet room but still had to sleep with earplugs. No soundproofing whatsoever. Needs updating - overpriced. Very basic. - rather 3 star hotel room. Found piece of broken glass next to bed and corners of room full of dust and cobwebs. Breakfast very basic - was very busy in morning - no tables/cutleries available, I was asked to take a table in “corridor” type area before dining room, luckily some people were finished their breakfast and got table in dining area instead but had problems to get cutlery. Not worth the price paid.