The bed sheets were not clean. When I slept in the bed soon after I checked in the hotel, my whole body became itchy. The itchiness stopped only after I requested change of the bed sheets.
My suitcase number lock was found broken and the key lock found open on the next evening when I returned to the hotel room!!
When I reported the case to the hotel staff, I did not get the impression that they cared about the incident. The attitude of the secuity head was terrible - he yelled over the phone on my first follow up of the investigation results. I insisted in getting more sensible investigation results. At the end, he only showed me a computer printout with the number of times and timing of their staff entering my room which made me more frustrated - the report showed many different staff entered into my room during one day not at my requests (excluding the one tidied up my room)?? They insisted their staff were trustworthy???
In no way, this is a 5 stars hotel!
jennifer
10/10 優異
Stephen
伴侶同遊
2024年10月15日
C
Stephen
於 2024 年 10 月住了 4 晚
10/10 優異
Karen
親子同遊
2024年10月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
They surprised us with a complementary cake as they found out its my daughter's birthday. Only thing was a bit of struggle is i booked through Expedia free airport transfer and they were denying i. But when i showed the bill that states airport transfer free then they happily provided it. So overall experience with the hotel was exceptional and excellent.
Karen
於 2024 年 10 月住了 2 晚
10/10 優異
M
商務旅客
2024年10月7日
讚好:整潔度和職員與服務
不滿:住宿狀況
Everything was great, except a small design flaw in the room - the rooms are not sound proof. My objective of renting the room was to work without any distractions. Unfortunately this was not the case for 3 painful hours from 11PM to 2 AM when the person from the adjoining room decided to make a personal phone call and I could hear every single word he was speaking. The clarity and loudness was as if the person was sitting in my room. I will probably never be booking a room in this hotel because of this reason. With this single exception, everything about this hotel was a good experience.
M
於 2024 年 10 月住了 1 晚
6/10 一般
Surinder
商務旅客
2024年10月6日
讚好:整潔度和職員與服務
不滿:住宿狀況
You feel that the hotel has worn out and needs upgrade. Does not give a feeling of a 5 star at all.
Surinder
於 2024 年 9 月住了 1 晚
6/10 一般
Daniel
家人同遊
2024年9月4日
讚好:整潔度和職員與服務
Realizamos la reserva por expedía. La habitación reservada no se correspondía con la entregada. Tuvimos que pagar una cama extra para el niño y desayuno cuando en la reserva con expedía era una habitación triple con niño incluido. En la reserva introduje la edad del niño y allí decían que solo se incluía menores de 1 año. Por su parte expedía también se lavó las manos y no nos ayudó. Mal por expedía mal por el hotel.
Daniel
於 2024 年 8 月住了 1 晚
10/10 優異
Nitesh
2024年7月30日
讚好:整潔度、職員與服務和住宿狀況
Nitesh
於 2024 年 7 月住了 1 晚
4/10 欠佳
Raghavachari
2024年7月27日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property has deteriorated over the last few years. It is dirty, unkempt and service has deteriorated significantly. There were bloodstains in the bathroom.
I will not stay here again.
Raghavachari
於 2024 年 6 月住了 5 晚
10/10 優異
Taamjeed
商務旅客
2024年7月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Extremely cooperative stuff, very good service, clean rooms, dinning option is great, convenient location, overall highly recommended.
Taamjeed
於 2024 年 7 月住了 1 晚
8/10 不錯
MAHESH
2024年7月16日
MAHESH
於 2024 年 7 月住了 4 晚
4/10 欠佳
Rekha
2024年7月4日
不滿:整潔度、職員與服務和住宿狀況
Untidy hotel.
We found bugs in our bedding and more were coming out of the cracks of squeaky wooden floor. Iron board had deep large stains, Curtains had stains. No sound insulation between rooms. The mattress of the roll away bed was horribly dirty.
I am not even mentioning the minor issues of cleanliness.
Not sure how this place passes the local health checks because if this is how they service customer visible part of their business, you can well imagine what goes on their kitchen, laundry and water treatment plant.
Rekha
於 2024 年 7 月住了 2 晚
10/10 優異
Sidney Tovar
2024年7月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Preço alto mas bom hotel!
Muito bom hotel.
Esperado pelo preço e muito bom breakfast, funcionários atenciosos e educados: profissionais.
Sidney Tovar
於 2024 年 7 月住了 1 晚
6/10 一般
hicham
2024年6月27日
讚好:整潔度
hicham
於 2024 年 6 月住了 3 晚
2/10 很差
Atul
2024年6月25日
不滿:職員與服務、住宿狀況和客房舒適度
It was not worth of money. Same money u will get lot other better hotels.