The bed sheets were not clean. When I slept in the bed soon after I checked in the hotel, my whole body became itchy. The itchiness stopped only after I requested change of the bed sheets.
My suitcase number lock was found broken and the key lock found open on the next evening when I returned to the hotel room!!
When I reported the case to the hotel staff, I did not get the impression that they cared about the incident. The attitude of the secuity head was terrible - he yelled over the phone on my first follow up of the investigation results. I insisted in getting more sensible investigation results. At the end, he only showed me a computer printout with the number of times and timing of their staff entering my room which made me more frustrated - the report showed many different staff entered into my room during one day not at my requests (excluding the one tidied up my room)?? They insisted their staff were trustworthy???
In no way, this is a 5 stars hotel!