Property isn’t what it looks like online. Don’t waste your money or time. The staff are great and the location is great but everything else is terrible.
We were there for 2 nights in their club room.
Delhi was experiencing historically cold temperatures at night. My central heating didn’t work at all.
They brought in an electric portable heater to my room for us to use.
Totally unacceptable!
Also, why would this hotel turn off hot water in the night? The Shervani hotel needed to provide hot water 24/7 given the price of the room that we were paying. We could not bathe late night after 1am or early morning at 5:30am.
Truly disappointing!
FK
2020 年 1 月入住 2 晚
4/10 很差
Nishalini
商务旅客
2020年01月13日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disappointing stay
To begin with, the Wi-Fi connection was extremely bad. The staff tried to fix it but it was not good enough. Upon arriving to our room, we found stains on the toilet seat. I had to call housekeeping at 10pm at night to clean it. Heater was not working in room. Called reception multiple times and they sent staff to assist. However, heater would only work for 30 minutes maximum. For the price paid which is almost 100 USD per night, this hotel is not worthy. Friends told me I could have stayed in a rated 5-star hotel for the price paid.
Only good thing is the breskfast.
Nishalini
2020 年 1 月入住 6 晚
10/10 超赞
真实旅客
2019年10月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great food, location. Clean but can be better. Staff excellent