I made a booking months ago and also paid in the advance. I had a 24 hour layover in Delhi
Upon arrival, saw my reservation on the computer. Produced my identification. Advised by employee that guests with foreign addresses cannot check into the hotel.
Spoke with two manager's and they advised this was a government regulation. Never heard of this before.
Had to go online and find another hotel. As this was not mentioned to me prior, rating is Terrible for everything.
Seshagiri
2024 年 1 月入住 1 晚
2/10 糟糕
Nital
与家人出行
2023年06月14日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor service and management
Poor service and cleanliness. Had to haul my luggage myself as the staff kept fighting with each other as the shift of one of the personnel was getting over. After travellling for around 12 hrs my kids were really tired and desperately wanted to stretch in bed but the reception wont hand over the keys until you pay. Had to be at the reception for 20 mins. The reception double entried me and had me sign twice and when i asked the reason, no answer. The sleeping sofa bed had lot of dust on it and the cover was torn up. No complimentary shuttle service to the airport, even thought hotels.com describes otherwise. Another customer came complaining about AC not working since 2 days. Staff does not know where to find a pair of extra towels and blankets. Not sure how the rating is above 7. The only good part is that the location of the hotel i guess. Definitely not worth the price you are charged for.
Nital
2023 年 6 月入住 1 晚
2/10 糟糕
William
与家人出行
2023年03月18日
不满意:清洁度、员工和服务、住宿条件和设施
It was hard enough to get here but they would not accept our reservation because we were not Indian. They would not even acknowledge us. Just racism. Avoid this place.
William
2023 年 3 月入住 2 晚
4/10 很差
Ravindra
团体旅客
2023年03月2日
不满意:住宿条件和设施,服务设施
We had a tough time right from check in. I called the hotel from the airport to be told that there was no booking or information from Expedia.
One of our group member - a single lady had a sleepless night as hotel had permitted the next room guest to have a dog with him and that guest had tied the dog outside his room. The dog was uneasy and barking all night and broke open a frame of her door. The hotel staff did not have any solution or regret about it.
They also had given the room on our floor - 1st floor to a bunch of revellers who were shouting all night.
I also have an issue with what I was actually charged and the invoice given. The invoice is much lower than what I have paid. Expedia needs to check and refund the excess amount collected
I am inclined to write against the property on social media
Ravindra
2023 年 2 月入住 1 晚
2/10 糟糕
Thomas S
2022年12月13日
Not able to offer any accommodations to ANY non-Indian citzens. After a long and expensive taxi ride to the hotel they called around and found me a place 9km farther out from the airport which was also primarily designed for Indians but a great manager saved a terrible day.
Thomas S
2022 年 12 月入住 2 晚
4/10 很差
Shweta
2022年08月20日
Shweta
2022 年 8 月入住 1 晚
2/10 糟糕
Anand
2021年10月23日
不满意:服务设施,员工和服务
This stay here has been horrendous to say the least. I've stayed here before in april and it was a good experience then but not now.
To start with, when I checked in, the staff looked disappointed with the cost I booked with. No breakfast was served even though it was included in my stay but the staff denied that it's not included. I ordered some food(chilly paneer) which had hardly 4 pieces of paneer and even the beverage was warm.
Pathetic room service, asked for a water bottle twice, waited for half an hour but nobody came then I had to go myself and get that from downstairs.
To top it all, the hot water wasn't available as the geyser wasn't working.
Anand
2021 年 10 月入住 2 晚
10/10 超赞
真实旅客
商务旅客
2021年03月24日
满意:清洁度、员工和服务、服务设施
The staff here is great. They resolved all my issues on time and looks like they take customer satisfaction very seriously. It has a great location, good food and a good quiet atmosphere with privacy. The property was also clean and is in fine condition. It was a great stay.
真实旅客
2021 年 3 月入住 1 晚
4/10 很差
真实旅客
商务旅客
2021年03月23日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The property has a great location. The staff is polite. It did have some problems like the room smelled really bad initially. Also, the wifi was not working. I had to use my own hotspot. There no dedicated phone extension - they give you a mobile number to call for assistance. I stayed for 3 days and no one came for house cleaning.
真实旅客
2021 年 3 月入住 3 晚
10/10 超赞
真实旅客
与家人出行, 商务旅客
2021年03月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent service from jagdish ji and copertive help full staff
breakfast also good thanks. Mr pankaj for food i am come back thanks tavisha team