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关于BMK 酒店 的点评

3.5 out of 5
BMK 酒店
B-3, Greater Kailash Enclave - 1, New Delhi, Delhi N.C.R

点评

4.8
10 分 - 超赞。1 条好评，共有 6 条点评" "
8 分 - 还可以。0 条好评，共有 6 条点评" "
6 分 - 一般。2 条好评，共有 6 条点评" "
4 分 - 很差。0 条好评，共有 6 条点评" "
2 分 - 糟糕。3 条好评，共有 6 条点评" "

3.6/10

清洁度

3.6/10

员工和服务

4.0/10

服务设施

3.6/10

住宿条件和设施

3.0/10

环保

点评

10/10 超赞

Rishin

2021 年 12 月入住 1 晚
ABHIMANYU KUMAR 于 2021年12月28日 的回复
A lot of thanks for sharing your feedback through rating. we will wait for you to come again. Warm Regards Kind Regards, The BMK Hotel, Delhi

2/10 糟糕

Alok Kr.

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible. Please refund.
2021 年 11 月入住 3 晚
ABHIMANYU KUMAR 于 2021年12月1日 的回复
Thank you so much for sharing your valuable feedback with us. We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same. As we discussed your main concern was regarding invoice of that amount which you have paid to Hotels.com while booking your room via Hotels.com. As that amount paid to Hotels.com we are unable to share invoice of your paid amount. However, we have requested to Expedia to share the invoice with you as soon as possible. It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future. Please give us an opportunity to welcome you back soon. Warm Regards Kind Regards, The BMK Hotel, Delhi

6/10 一般

KANNAN

商务旅客
满意：清洁度
不满意：服务设施，员工和服务
Front desk did nit have any unfo on my reservation or arrival. Phone was not un functioning order to call up and ask about directions from airport as cab driver (meru)disnt know. No kitchen. A phone number was given to order lunch from oitside. They took 2 hours to deliver lunch. No hot water for bath. Finally manges ti give in bucket. No tissues, sanitizer or dental, shaving kits. Intercom went out of order. Had horrible experience. For anything u ask answer was becauss of covid. I also know, i can also say same answers but we got to move forward.
2021 年 10 月入住 1 晚
Abhimanyu 于 2021年11月19日 的回复
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi

2/10 糟糕

Vivek

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very bad and unprofessional experience
The stay was pathetic had to shift my father who was a cancer patient. The room was untidy, the staff were rude and not up to the mark. Pathetic stay for the hotek
2017 年 12 月入住 2 晚
Abhimanyu 于 2021年11月19日 的回复
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi

2/10 糟糕

SANJAY

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lo peor!
El peor hotel que hemos hospedado. todos eran sorpresas l, aunque le enseñe el papel de nuestra reserva y el pago a ellos no le constaba la reserva ni se querian saber que pudo pasar. al llamar a hoteles.com a España no querian hablar con ellos ya que le decian que le hablara en su idioma Hondi y que no entendían el inglés. al final se despues de casi dos hora se pudo aclarar y nos dieron habitación, llena de polvo, sucio, no habia nada que estiviera limpio. el comedor donde dan desayunos es nunca mejor dicho tercer mundista, seleccion pobre, sucio, salero pegajoso por no haber limpiado nunca. la moqueta de pasillo muy sucia con malos olores. trato de peronal de recepcion y el director del hotel nada amigable. eran pasotas. al final una pesadilla y que horror. jamas volvere ahi.
2017 年 11 月入住 2 晚

6/10 一般

Himanshu Banerjee，Kolkata

满意：客房舒适度，员工和服务
不满意：清洁度
Accute Manpower shortage leeads to drop in Service
They do not have adequate manpower. Staff are over worked. See same faces in FB as well as Housekeeping morning to evening. Good staff. Trying their best to meet expectation. Lack of laundry facility. Shortage of towels, bed sheets etc. Dependent on outside laundry.
Abhimanyu 于 2021年11月19日 的回复
Thank you so much for sharing your valuable feedback with us.We are distressed to note that we have failed to provide you the expected experience. We deeply regret for the inconveniences caused to you during your stay, kindly accept our sincere apology for the same.It is our constant endeavor to provide the impeccable services to all our esteemed guests and every guest staying with us is treated with utmost care. Rest assure this matter is shared with the concerned team and certainly none of the other guests feel this way again in future.Please give us an opportunity to welcome you back soon.Warm RegardsKind Regards, The BMK Hotel, Delhi