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关于新德里苏亚渡假酒店的点评

5 out of 5
新德里苏亚渡假酒店
New Friends Colony, New Delhi, Delhi N.C.R

点评

7.8

还可以

10 分 - 超赞。161 条好评，共有 448 条点评" "
8 分 - 还可以。155 条好评，共有 448 条点评" "
6 分 - 一般。64 条好评，共有 448 条点评" "
4 分 - 很差。38 条好评，共有 448 条点评" "
2 分 - 糟糕。30 条好评，共有 448 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

YEN HSUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Clean, food is good.
2018 年 12 月入住 1 晚
VikrantSharma 于 2019年01月18日 的回复
Dear Guest, Greetings from The Suryaa New Delhi ! Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us. We look forward to welcome you again.

10/10 超赞

xiang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
不错的酒店
酒店条件挺好，早餐不错，健身房很大，还有瑜伽课程，真不错。最开心是预定了接机服务，大夜里有人在机场举着有你名字的牌子接你，是很开心的。

6/10 一般

SHI JIANJUN，CHINA

不好

6/10 一般

jean

满意：客房舒适度，员工和服务

8/10 还可以

真实旅客

满意：员工和服务，清洁度
Wifi比较慢

2/10 糟糕

YU YU CHI，台灣

不满意：员工和服务
門禁卡常常無法使用
我們只住一晚出去六次，回來五次門禁卡無法使用，所以反應了五次，讓我們感覺很差

10/10 超赞

NARESH

与家人出行
满意：清洁度、员工和服务、服务设施
Their elevators need attention. Apart from that I had a wonderful stay. The staff were really very helpful and prompt in their service.
2024 年 4 月入住 3 晚

6/10 一般

Sonia

2024 年 4 月入住 5 晚

10/10 超赞

Neftali，Montebello

满意：清洁度、员工和服务、住宿条件和设施
5⭐️
2024 年 3 月入住 2 晚

8/10 还可以

Sonia

与家人出行
满意：清洁度、员工和服务、服务设施
Hotel is in a great location send is about 10/15min drive away from the main attractions in central Delhi which make it very convenient. The buffet breakfast spread was also very good with live cooking counters. The rooms and some areas of the hotel are abit dated but make sure to request a newly renovated room on the 5th floor!
2024 年 2 月入住 3 晚

8/10 还可以

Jim

满意：清洁度、员工和服务、住宿条件和设施
Good price
2024 年 3 月入住 1 晚

10/10 超赞

Stephan，Bad Vilbel

满意：清洁度、员工和服务、住宿条件和设施
Very good hotel, good breakfast. I would stay there again.
2024 年 2 月入住 2 晚

2/10 糟糕

Gurjoat

不满意：清洁度、员工和服务、住宿条件和设施
Faulty Towers
2024 年 2 月入住 2 晚

10/10 超赞

Patrick，phoenix

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

8/10 还可以

Mohammed

商务旅客
满意：员工和服务
It’s ok
2024 年 2 月入住 1 晚

10/10 超赞

Eileen

2024 年 1 月入住 2 晚

10/10 超赞

Carole

2024 年 1 月入住 3 晚

4/10 很差

Bineesh，LEAGUE CITY

商务旅客
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
2024 年 1 月入住 5 晚

4/10 很差

Birbhadra

与配偶出行
Property is decent but no way it deserves to be identified as 5 start
2023 年 12 月入住 3 晚

10/10 超赞

Kalpesh，Lutz

2023 年 12 月入住 1 晚

6/10 一般

King

与配偶出行
满意：员工和服务
Outdated and low current (including very dim desk light, indication of insufficient electrical current) power outlets, no USB port connection, noisy toilet flush, bedding (comforter) semi-dry, but the hotel staffs are friendly and helpful!
2023 年 12 月入住 2 晚

6/10 一般

Jeanne

Public spaces 4 star, rooms 3 star (tired).
2023 年 11 月入住 1 晚

10/10 超赞

Rajani

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 3 晚

10/10 超赞

Girdhar

满意：清洁度、员工和服务、住宿条件和设施
Good location, close to market. Great food and service.
2023 年 11 月入住 2 晚

4/10 很差

Anthony

团体旅客
不满意：员工和服务
2023 年 10 月入住 1 晚

8/10 还可以

Rakes

满意：清洁度、员工和服务、住宿条件和设施
Tarif is high compared to room size and room standard
2023 年 10 月入住 1 晚

10/10 超赞

Glyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2023 年 9 月入住 6 晚

6/10 一般

Patrick

商务旅客
满意：员工和服务，清洁度
Old styled hotel
This hotel needs to be refreshed. All is old style, staff is only hoping for tip. Rooms need's to be refreshed as well. They know that there is no other four or five star around so they are free to fix prices without competition. I use to stay there many times but when they ask over 300€ per night for a single room, this is abusive!! But when they saw there were not complete, I got a room for 75€ breakfast included! It's a joke!
2023 年 8 月入住 1 晚

4/10 很差

Yogesh

与家人出行
不满意：客房舒适度
Average hotel , noisy and could not sleep
The hotels looks nice from inside , but as soon as we approached the front desk that’s when things start to go downhill, the staff on first impression are arrogant and don’t smile. Not what I expected upon arriving. They don’t give us the welcoming feeling. I traveled with my family of four from UK and booked two separate rooms. The hotel was doing renovations work on the floor above our room and they decided to place us on the floor below. On our first day we were out in the morning till evening so did not hear the noise . I wasn’t going to complain, there were a few flaws which I overlooked such as the lifts are rubbish and kept stopping at every floor, when you go for a swim there are swimming lessons occurring for non hotel guests, the instructors constantly shouting so you can’t relax at the pool. The front security staff looked grumpy and over worked!! , they only started smiling after I made the first move. The thing which threw me over the tipping point was on our second day , the construction work continued until 8pm at night and the noise is unbearable. There’s constant banging and drilling and felt our ceiling above was going to collapse. You can’t hear yourself think or get any sleep. I made a complaint but they did not provide a refund only slight reduction on my bill and this was after I vented my frustration to several managers and constant waiting around while they delegate their authority to the next manager. This Hotel not for me.
2023 年 8 月入住 3 晚

8/10 还可以

Vijay

满意：服务设施
Wish property offered more vegan food options.
2023 年 8 月入住 4 晚

10/10 超赞

Gurmeet

满意：清洁度、员工和服务、住宿条件和设施
Great staff. Good location
2023 年 7 月入住 2 晚

6/10 一般

Pankaj，Katy

2023 年 6 月入住 7 晚

4/10 很差

ROBERT

2023 年 5 月入住 24 晚

10/10 超赞

Kevin

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
The staff were so helpful and kind. The food at all of the restaurants was excellent. The facilities were excellent as well. Great stay.
2023 年 6 月入住 3 晚
The Suryaa New Delhi 于 2023年07月5日 的回复
Dear Mr. Kevin,Thank you for your kind feedback! We are delighted to hear that our staff provided helpful and kind service throughout your stay. It's great to know that you enjoyed the excellent food at all of our restaurants and found our facilities to be top-notch. We're thrilled to have provided you with a great stay, and we hope to welcome you back again in the future!Warm Regards, Greesh Bindra, Vice President Operations, The Suryaa New Delhi

8/10 还可以

Josef Andreas

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Good Hotel to explore New Delhi
2023 年 5 月入住 3 晚

10/10 超赞

shaukat

满意：清洁度、员工和服务、住宿条件和设施
Recommend hotels
2023 年 5 月入住 1 晚

10/10 超赞

John

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Voldeed prima aan onze verblijf, Netjes, hoewel in het begin de boeking niet goed was doorgevoerd gaf dit bij aankomst in de vroege ochtend behoorlijk frustraties. Het heeft wel even geduurd maar dit werd ook netjes opgelost. Verder was onze verblijf prima. Hotel is uitstekend Management kan iets beter! Tip: check vooraf bij aankomst naar je kamer.
2023 年 4 月入住 2 晚

4/10 很差

HITOSHI

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 6 晚

10/10 超赞

Asha，Amsterdam

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 4 月入住 1 晚

6/10 一般

Bharat

2023 年 3 月入住 2 晚
The Suryaa New Delhi 于 2023年04月12日 的回复
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

6/10 一般

sylvia

商务旅客
不满意：住宿条件和设施
Avoid the hotel if you can
The stay was average, but the last day was very disappointing. I had booked a car for 9:30 to the airport directly with the hotel, which showed up 45 minutes late. Very little response from the hotel staff. Additionally, I had already checked out and was having coffee in the reception area when someone from the hotel came up to me to say they had forgotten to charge me for a laundry service. The amount was not the issue, but I had paid the laundry service when the clothes was delivered to me, and not added it to my room. I tried to explain this to them several times, but they kept insisting that I owed 6 dollars. In the end I just gave in and paid the 6 dollars but this was very annoying. Instead of having a nice cup of coffee with my friend before leaving, I ended up in a discussion over laundry bills and upset for a very late ride to the airport. I would avoid this hotel.
2023 年 3 月入住 3 晚
VPO The Suryaa 于 2023年04月17日 的回复
Dear Ms. Sylvia, We realize your experience hasn't been at par with your expectations. Please be assured that proper investigation has been done for the matter and would like to inform you that the cash payment done for the laundry was adjusted against other services used by you in the hotel and hence the bill was still showing as pending. I am sorry that the team was not able to clear this confusion. Regarding the issue of delay in car, please be rest assured that this has been taken up with the respective team to ensure that none of our guests face this issue again. Your feedback is of utmost value to us and we would ensure seamless experience for our guests in the future. Warm Regards, Greesh Bindra, Vice President Operations

10/10 超赞

sylvia

团体旅客
满意：客房舒适度
2023 年 3 月入住 1 晚
The Suryaa New Delhi 于 2023年04月12日 的回复
We are so happy to hear that. Thank you so much for the feedback.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

8/10 还可以

Sayed

满意：清洁度、员工和服务、客房舒适度
2023 年 2 月入住 2 晚
The Suryaa New Delhi 于 2023年04月13日 的回复
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.Warm Regards,Greesh BindraVice President OperationsThe Suryaa New Delhi

2/10 糟糕

Benjamin

不满意：员工和服务、住宿条件和设施、客房舒适度
A éviter à tout prix
Une boite de nuit dans l'hôtel jusqu'au matin, dont la musique s'entend jusque dans les chambres. J'ai relevé 80 décibels à 3 heures du matin dans la chambre alors que j'étais au dernier étage. Le personnel est impuissant. Le confort de l'hôtel est convenable mais les chambres commencent à dater, nécessitant une rénovation. Je ne recommande absolument pas.
2022 年 9 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 5 晚

4/10 很差

SANJAYA

与家人出行, 商务旅客
满意：员工和服务
不满意：住宿条件和设施
We stayed at the Suryaa in order to be close to the Fortis Escort Hospital where my brother was undergoing a complex medical procedure. It was convenient for that reason. The front desk staff were not very helpful when needed. However, the housekeeping staff taking care of our 2 rooms were a delight...namely Mahesh and his team. They were super accomodating and supportive.
2022 年 8 月入住 7 晚
Tonoy 于 2022年09月5日 的回复
Greeting from The Suryaa New Delhi!Dear Sanjaya,we are extremely sorry for the inconvenience caused by our team during your stay. We have kept a note of the issues and will be positively addressed by the concern department. We hope you give us another chance to give you a memorable experience.Tonoy Ghosh Dastidar(Marketing Supervisor)

8/10 还可以

naved，Sioux Falls

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good experience !
2020 年 2 月入住 1 晚
Tonoy 于 2022年09月5日 的回复
Greetings from The Suryaa New Delhi!!Dear Naved,We are glad that we could give you a memorable experience. Looking forward to have you back with us.Tonoy Ghosh Dastidar(Marketing Supervisor)

8/10 还可以

huma

2022 年 7 月入住 1 晚