Richard, thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Thank you for the review of your stay. To clarify, we provide our guests with a starter kit of supplies. This includes cleaning supplies, toiletries, and paper products. Once these supplies run out it is the responsibility of our guests to provide any additional supplies throughout the remainder of their stay. Supplies are restocked before each guest. We apologize for any inconvenience this may have caused during your time with us.

Thank you for taking the time to review your stay with us, we hope that you had a great stay! We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

Hello Cape, Thank you for taking the time to leave a review. We apologize there wasn't any pots or pans the local manager has furnished the home with a brand new set. We apologize for the inconvenience and hope we can host you again.

Al, thank you for taking the time to share your feedback. We apologize for the cleanliness and maintenance issues you encountered that negatively impacted your stay. We will follow up with the housekeepers to ensure they are paying close attention to detail and that the home is prepared for incoming guests. We hope you will allow us the opportunity to host you in the future.