We recently stayed at this hotel expecting a true four star experience but found it fell short in several areas. While it wasn’t a deal breaker, we didn’t even get the usual check in cookie, even though the people checking in next to us did. Just a small touch that would have made arrival feel warmer.
The bathroom ceiling paint was peeling badly, likely because there’s no fan, which really took away from the room’s overall feel. The pool was disappointing too, way too chlorinated and hot, with the pool area so humid it was uncomfortable to relax.
Parking was also a headache. The spots were so narrow that no one could fit comfortably without worrying about door dings.
After dinner, we returned to find all three elevators out of service. Being on the fifth floor, we asked for an alternative and were simply told to take the stairs. The on site restaurant did look inviting, but we chose not to push our luck and ate elsewhere instead.
When we checked out, no one even asked how our stay was, which summed things up perfectly. Overall, this place really doesn’t live up to its four star rating yet. It has potential but needs some basic attention to comfort and guest care.