The front desk staff, Cathy was very helpful and accommodating—she kindly allowed us to check in early, which we really appreciated. However, we were disappointed to find out that there was ongoing construction at the hotel, which wasn’t mentioned on the website when we booked. Unfortunately, we only learned about it after arriving, by which point it was too late to cancel or make other arrangements. This lack of transparency took away from what could have been a more relaxing stay.
The remote control was not working. We asked the front desk gentleman to please replace. He said he could replace, but not until the next morning as he had no access to the remote.
We were only here for one night….