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关于丹佛市中心主流套房酒店的点评

2.5 out of 5
丹佛市中心主流套房酒店
620 Federal Boulevard, Building B, Denver, CO

点评

7.8

还可以

10 分 - 超赞。251 条好评，共有 659 条点评" "
8 分 - 还可以。223 条好评，共有 659 条点评" "
6 分 - 一般。83 条好评，共有 659 条点评" "
4 分 - 很差。51 条好评，共有 659 条点评" "
2 分 - 糟糕。51 条好评，共有 659 条点评" "

8.0/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

7.4/10

环保

点评

4/10 很差

LINLI，Lexington

满意：员工和服务
不满意：住宿条件和设施
2022 年 7 月入住 1 晚

8/10 还可以

Pei-Shan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is near the high way but the hotel room itself is clean and staff is helpful.
2018 年 10 月入住 2 晚
gm 于 2018年11月17日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Erin Padera General Manager Comfort Suites Mile High Stadium 720-531-3500

8/10 还可以

I Ling

满意：员工和服务、住宿条件和设施、客房舒适度
不满意：清洁度
Free breakfast and dinner but not very clean
Good thing is they offer Free breakfast and dinner. However, room is not very clean. I found lipstick on towel and I could smell somebody’s perfume on bedsheet. And water in the bathroom smells strange. I couldn’t even use it to brush my teeth..
2018 年 7 月入住 7 晚

10/10 超赞

Eugene

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Accessible and safe.
2024 年 5 月入住 1 晚

10/10 超赞

Salvador

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
N/A
2024 年 5 月入住 1 晚

6/10 一般

Nicolas

2024 年 5 月入住 2 晚

10/10 超赞

Suset

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in, comfortable spacious rooms and beds, free REAL breakfast, like the works! And the service was fantastic! Also easy to get to from the interstate. Loved staying here!
2024 年 5 月入住 1 晚

10/10 超赞

Deanna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing I could suggest would be some USB ports so you can charge phones. It would be awesomme as I had the cable but not a wall plug. Had to buy one from a nearby Walmart.
2024 年 5 月入住 2 晚
Mainstay Suites Staff 于 2024年05月13日 的回复
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

6/10 一般

Melissa

与家人及幼儿出行
满意：清洁度
不满意：服务设施，员工和服务
The room was great but left for the day and asked front desk for 4 towels and our trash to be replaced, got back to our rook was only left 2 towels and no trash bags.
2024 年 5 月入住 2 晚
Mainstay Suites Staff 于 2024年05月13日 的回复
Thank you for taking the time to provide your feedback. We apologize for the lack of refilled supplies. We will pass this onto our desk and housekeeping staff to see what happened/ We appreciate your business and look forward to seeing you again soon

4/10 很差

Brett

不满意：住宿条件和设施
2024 年 5 月入住 1 晚
Mainstay Suites Staff 于 2024年05月13日 的回复
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

4/10 很差

Shyanne

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
There were ants all over the room, no sheet for the pull out bed. There were also a ton of Stains on the sheets. Fridge light did not work. Just over all felt very dirty.
2024 年 4 月入住 2 晚
Mainstay Suites Staff 于 2024年05月1日 的回复
Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences you experienced with your stay. This will be passed onto our management team to have these issues resolved.

8/10 还可以

Guadalupe

2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年05月19日 的回复
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I really enjoyed the atmosphere the staff were great the rooms were clean and it was very quiet. I highly recommend this hotel
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月29日 的回复
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again next time

6/10 一般

Mary

与家人及幼儿出行
满意：住宿条件和设施，员工和服务
I like the area but the cleaning could have been better. Refrigerator was dirty and the pull out couch was not comfortable at all. You could feel the springs in my rib cage. Other then that it was cool
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月29日 的回复
Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences with housekeeping and maintenance. We will get this passed onto our team to have these issues resolved. We appreciate your business and hope to have you stay with us again for a chance to provide you with a better experience.

4/10 很差

Marco

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
Not a great stay. Not clean, too noisy, people fighting in the building, too many people roaming around the entrance. No food and limited services
2024 年 4 月入住 4 晚
Mainstay Suites Staff 于 2024年04月29日 的回复
Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay. We will get this passed onto our management team

10/10 超赞

Yvonne

2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年05月19日 的回复
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time

6/10 一般

Manuel

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to fill out this survey. We apologize for any issues you may have experienced during your stay.

2/10 糟糕

Josiah

满意：员工和服务
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to fill out this survey. We apologize for any issues you may have experienced during your stay.

2/10 糟糕

Miguel Angel

与家人及幼儿出行
满意：清洁度
不满意：员工和服务
La llegada es complicada, muy más servicio en el check in
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to provide your feedback. We apologize for the inconvenience you experienced during check in

4/10 很差

Pedro

不满意：清洁度、员工和服务、住宿条件和设施
Sheets were dirty
2024 年 4 月入住 2 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for letting us know about the issue you experienced during your stay. We will let housekeeping know about this issue immediately

10/10 超赞

Jesus

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you taking the time to fill out this survey. We appreciate your business and look forward to seeing you again

6/10 一般

Chantsal

Was dirty
2024 年 4 月入住 2 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to provide your feedback. We apologize for the inconvenience and will be speaking to our housekeeping manager about this problem

10/10 超赞

David，bakersfield

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Las personas que nos atendieron muy amables
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again

10/10 超赞

Vicki

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place, close to Downtown Denver, free parking is the key.
2024 年 4 月入住 1 晚
Mainstay Suites Staff 于 2024年04月25日 的回复
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again

2/10 糟糕

Jason

2024 年 2 月入住 1 晚
Manager On Duty 于 2024年02月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Near Denver Downtown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Manager On DutyComfort Suites Near Denver Downtown

2/10 糟糕

Dennis

满意：员工和服务
I arrived at my hotel. ( I had set this reservation several months in advance and paid in full.) The person at the front desk. Says that they don’t have a room for me. They had to give it away. A bus load of people came. And that they are full. No more available. Got a wedding to attend in a hour and a half. My family and I are very stressed about and angry. The person behind the counter. Finds another property 10 extra minutes away from our venue. Drive through rush hour traffic. Check in at the new location . They give us one bed room. For 4 people. Such a disaster of a trip.
2024 年 1 月入住 1 晚
Manager On Duty 于 2024年02月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Near Denver Downtown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Manager On DutyComfort Suites Near Denver Downtown

2/10 糟糕

Mary

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Unprofessional staff
Hotel is being used to house migrants and is completely full. Despite a reservation, they has no availability and don’t notify us until we actually showed up. Had to find another hotel at the last minute. Unprofessional handling of guests with reservations.
2023 年 12 月入住 3 晚
Manager On Duty 于 2024年02月28日 的回复
Thank you for taking the time to complete our online survey regarding your recent stay at Mainstay Suites Near Denver Downtown.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.Sincerely,Manager On DutyComfort Suites Near Denver Downtown

2/10 糟糕

Brett

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was told when I arrived at about 4pm day of check in that my reservation was canceled, and that a notice had been sent to me about this. I never received a notification. The reason for cancellation according to front desk was that a large group had extended their stay and taken more rooms. Based on all of the families and kids and vagrants loitering in the parking lot and in the lobby that your hotel is putting up homeless or illegal immigrants because the front desk would not elaborate. I was then given a choice of free stays at "nearby" hotels, none of which were near to where I needed to be. I eneded up spending $83.21 on two Uber fares to get from my new hotel to my venue. The whole purpose of booking with Mainstay Suites was because it was within 2 miles of my holiday party venue and driving would not be an issue.
2023 年 12 月入住 1 晚

10/10 超赞

octaviana

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only problem was that the GPS keep sending me to the back of the prpperty where there's no entrance, they should fix this, ither than that everything was nice and the staff very friendly, I would stay at that place every time that I visit Denver
2023 年 7 月入住 1 晚
MainStay Suites Near Denver Downtown 于 2023年12月6日 的回复
Octaviana, we're so pleased to see your 10/10 rating for MainStay Suites Near Denver Downtown. We're sorry to hear about the challenge you faced with the hotel's location on the GPS, we shall take the necessary steps to ensure similar incidents are not repeated. We hope to have the opportunity to host you again in the future for another great experience.

10/10 超赞

Bruce

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice mini Suite with with up to date amenities nice tv and a comfy king Bed with nice down comforter. Front Desk Staff were really friendly and the free hot Breakfast is Delicious
2023 年 11 月入住 1 晚
MainStay Suites Near Denver Downtown 于 2023年12月2日 的回复
Bruce, it's a delight to hear you had an exceptional experience at MainStay Suites Near Denver Downtown. We strive to continually offer our legendary hospitality and your positive rating is a testament to that. We eagerly look forward to welcoming you back in the future.

10/10 超赞

Edward

满意：清洁度
2023 年 10 月入住 1 晚

6/10 一般

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Thin Walls
Thin walls with noisy neighbors - down the hall and outside the room window to the parking lot made our stay not so pleasant.
2023 年 11 月入住 1 晚

8/10 还可以

Yu Jung

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚

10/10 超赞

Wolf

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was quite impressed with overall quality and price. Comfortable and much nicer than anticipated.
2023 年 11 月入住 1 晚

8/10 还可以

john

2023 年 11 月入住 1 晚
MainStay Suites Near Denver Downtown 于 2023年12月2日 的回复
Thanks for the 4/5 rating, John!We're thrilled you enjoyed your time at MainStay Suites Near Denver Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 超赞

Casey

与家人出行
满意：员工和服务
2023 年 11 月入住 1 晚

6/10 一般

David

与配偶出行
满意：员工和服务
We were looking for a decent place to eat and they recommended the Colombine Steakhouse. This place is seedy, cash only, antiquated and not in a good way. Should have just left when we walked in but thought maybe it was a gem in the rough. Nope. Hotel was noisy but clean enough.
2023 年 10 月入住 2 晚

6/10 一般

Bruce

I believe I have stayed at this hotel 3 times for the convenient location to the city, free parking and rate. Each time the sink drain has backed up and drains slow: I never complain. Housekeeper inspector should catch this at least after the housekeeper cleaning sink doesn’t catch the drain backing up quickly.
2023 年 10 月入住 1 晚

2/10 糟糕

Jacqueline

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

10/10 超赞

Melissa

2023 年 10 月入住 1 晚

10/10 超赞

Timothy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I will stay there again.thanks
2023 年 10 月入住 2 晚

10/10 超赞

Pierre

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice amenities and good breakfast
2023 年 10 月入住 2 晚

2/10 糟糕

真实旅客

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
GROSS
The hallways stunk and our room was gross! Gals at the counter were nice!
2023 年 10 月入住 3 晚

8/10 还可以

Brannon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We liked the kitchen, the breakfast, and especially the couch.
2023 年 10 月入住 1 晚

6/10 一般

Acenett

2023 年 10 月入住 3 晚

4/10 很差

Vicente

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
Get for what you pay for.
2023 年 10 月入住 3 晚

8/10 还可以

Diann

团体旅客
满意：客房舒适度，清洁度
不满意：住宿条件和设施
2023 年 10 月入住 2 晚

6/10 一般

Linda

满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 10 月入住 2 晚

2/10 糟糕

Janet

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施
I'll never stay there again
I was highly disappointed in my stay at MainStay on Sept. 4th. The staff was great and did "upgrade" my room, but the "upgrade" was even in a worse state of disrepair. All the furniture was scratched and/or had chunks missing. The hall carpet was stained and the elevator was missing trim at the bottom. A maintenance door on the soaking tub wouldn't lock or stay closed. I'll never stay there again.
2023 年 9 月入住 1 晚

4/10 很差

June

与家人及幼儿出行
满意：员工和服务
不满意：清洁度
Location was good, easy to find. Staff was helpful and lobby/breakfast clean, inviting and good. Our room however was filthy. There was stuff on the walls, floor looked like it has not been vacuumed/shampooed in months. Toilet was not cleaned properly and sheets were dirty and/or stained. Pull out sofa cushions were stained.
2023 年 9 月入住 1 晚