Derby Family Hotel

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the floor it was so disgusting. "

"Had an evening meal very enjoyable Raphael who served us gave us excellent service "

"Lovely welcome at reception. Room clean and tasteful. Breakfast was great, standard buffet, but can request omelette of choice, and they're massive and wonderfully presented. Staff were great and we weren't pressured to leave. Was interesting to see brown bags available to take things away!! Parking is a short walk away and at a reduced rate £8 for 24 hours is great!! All in all would definitely recommend"

"Everything was brilliant apart from 2 things. Unfortunately those things mean we don’t get a proper nights sleep. 1: the shower suddenly started to drip in the middle of the night, not once but twice. Both times lasting around 5 mins. The second time I would not stop and I had to turn the shower on for a few seconds and off again to make it stop. 2. There was a flash and small blip from the fire alarm. Again, this happened more than once through the night. Everything else was good (save a slow check in but they were busy) and if not for these issues it would be 5 stars. However, such a disturbed sleep made the stay somewhere I am dubious to return to. "

"Staff were polite and friendly. Nice location and everything was clean. "

"A lovely stay, easy to get to from the M1.The hotel has ample parking and EV charge points. Excellent customer Service from the reception team to the restaurant team. The room was lovely and the food was very nice. All in all a nice stay."

"Excellent "

"Great friendly staff"

"Great easy hotel Perf for Alton towers has a really nice pub opposite it which did a carvery has petrol station and a breakfast and Asian cafe also great room was fine no hair dryer tho and small shower not in a bathroom and toilet was in a cupboard "