The lady at reception was nice but some of the other staff were quite rude and condescending.
There is also a motion sensor in the room that turns off the aircond if it doesn't detect any movement after a while, this is ridiculous as it is very hot in Derby and for the price of the rooms it should be a given that they are always cool. The pool was also out of service due to a possible contamination but there was not enough notice or information provided to us or other guests.
The rooms while clean need maintenance, example changing door handles chipped paint updating linen not using the backup room blanket. There should be appropriate linen on the beds. (the linen you see in the photos is not the linen you get. also the balcony door is not very secure potentially could be left unlocked and given the high crime rate of the area is a huge risk.
Unfortunately, there are not many other accommodation options in the town so the hotel is able to charge ridiculous prices that does not have the service or quality standards to match. This also means quests will continue to stay there. It would be nice to stay there for once and not have any issues.
I feel for the Manager as many of these things are fixable but seems the Owners don't care so doubt anything will change.
Zaripah
2024 年 11 月入住 1 晚
10/10
We stayed in the motel Queen room and it was very spacious and luxurious. Beautiful outlook over the mud flats and very clean. Food at the pub was pricey but delicious and the buffet breakfast on Sunday morning was spot on. Great pool area, not much shade unfortunately. Very secure parking and great spot in town
Danni
2024 年 9 月入住 1 晚
10/10
Staff was pleasant and laid back
Charles H
2024 年 9 月入住 1 晚
10/10
Right in the centre of town. Clean room and good cool aircon. Nice and quiet. Stayed on a Saturday night and the place was near on empty.
Brent
2024 年 8 月入住 1 晚
8/10
Very pleasant
John
2024 年 8 月入住 2 晚
6/10
Towels and sheets need to be replaced as shabby. Make sure you wash everything before you use it as not clean.
Car park is secure which is important.
Jillian
2024 年 7 月入住 1 晚
10/10
This property appears to be quite new. Car park felt as safe as possible, located in a central, gated car park requiring fob to both enter and exit. Nice vibe around the rooms.
Room quite large with kitchenette - cooktop and microwave plus fortunate to have a washing machine. Easy to self-cater. Bed comfy and shower good.
Small pool looked inviting.
Lisa
2024 年 7 月入住 2 晚
8/10
Cleaners need to buy a mop to clean the floor and wipe the walls
Mark
2024 年 7 月入住 1 晚
8/10
Spinifex are making an effort for comfortable stays in a difficult environment - service was great
Joanne
2024 年 7 月入住 1 晚
10/10
Just had an amazing stay at the Spinifex Hotel in Derby, WA. The place is spotless and offers all the amenities you could need. The food in the restaurant is absolutely first-class! The staff are Super friendly and welcoming. If you're in the area, this is the place to stay!
Kelly
2024 年 7 月入住 2 晚
10/10
真实旅客
2024 年 5 月入住 1 晚
6/10
Jacinta
2024 年 3 月入住 1 晚
4/10
Staff were very friendly but unfortunately the rooms weren't the best, management didn't want to know about problems and we were charged for extras even after i was told i could have the extras months before the visit without any mention of extra charges. They did give a discount on usual rate apparently but still not happy. There are limited places to stay in town so I'm guessing this is how they stay in business
Kellie
10/10
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Leanne
2023 年 10 月入住 1 晚
2/10
Do yourself a favor an overnight in your car.
That such hotels still exist. Simply outrageous!!!
Room booked for three people. Okay it is a budget hotel but a little respect is to be expected.
- No towels in the room. To the reception there very surprised and finally set it right.
- The wi-fi is not working. To reception again and there the explanation was that it was not working due to heavy rain but that everything would be fine by 6:00pm. Of course at 6:00 pm the wi-fi is still not working and the reception is closed. In the restaurant and bar the staff members couldn't help us.
- No lights in the hall to the room. Would be on a timer, peculiar because in another hall the light is on.
- Discarded washing machines are simply set down in the hall.
- About the kitchen we will certainly say nothing. More than mediocre and very noisy restaurant.
- And icing on the cake: cockroaches all you want. Hopefully none slipped into our luggage.
Conclusion: if I could give a rating below zero, I would not hesitate.
Yves
4/10
The wifi never worked. We were so cold in the bedroom and there was no extra dunna in the cupboard. The coffee machine was broken, and overall the food was overprice for the quality.
Jerome
2023 年 7 月入住 1 晚
6/10
Check your shower taps
Marianna
2023 年 6 月入住 1 晚
10/10
Good pub at the hotel and friendly locals willing to share a good chat. The thai curry could be the best thai curry I have had in Australia
Brian
2023 年 6 月入住 2 晚
2/10
Man Yee
2022 年 10 月入住 1 晚
4/10
The Wifi connection is so weak it disappears altogether most of the time. When you are connected, its so slow it won't load a webpage.