凉亭

关于西得梅因约旦溪万怡酒店的点评

3 out of 5
西得梅因约旦溪万怡酒店
410 S 68th Street, West Des Moines, IA

点评

9.0

非常棒

10 分 - 超赞。472 条好评,共有 794 条点评" "
8 分 - 还可以。227 条好评,共有 794 条点评" "
6 分 - 一般。62 条好评,共有 794 条点评" "
4 分 - 很差。23 条好评,共有 794 条点评" "
2 分 - 糟糕。10 条好评,共有 794 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

6/10 一般

真实旅客

不满意:客房舒适度
床很高 上下床不方便 房間小 2人住行李不知道該放那 搭電梯處不明顯 常走過頭 地理位置偏僻 應提供早餐方便住宿客人
2017 年 11 月入住 1 晚

10/10 超赞

Scott,Omaha

满意:住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

David

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Mark

与配偶出行
满意:员工和服务
不满意:清洁度
The Staff is fantastic and the property is in a good location. The hotel for the most part is in good condition our room was fine yet the bathroom was another story it showed signs of wear and past repairs. The sink would barely drain and was plugged up with a gross black crud that had been accumulating for a long time. Bathroom sink drains need to be cleaned periodically as hair, make-up and soap will collect on the drain opening and closing control becoming a disgusting unsanitary mess. We paid a good amount for lodging at this hotel and expected better maintenance of their rooms. There was severe weather in the area and spent time in safe area and didn’t notice the sink until late that evening. I informed the staff when checking out so the next guest wouldn’t experience what we did.
2024 年 4 月入住 1 晚

10/10 超赞

james

满意:清洁度、员工和服务、住宿条件和设施
needs a menu in the room
2024 年 4 月入住 1 晚

10/10 超赞

Jennifer

满意:清洁度、员工和服务、住宿条件和设施
It was fine
2024 年 4 月入住 1 晚

8/10 还可以

Gary

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

michael,Minneapolis

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
This was a newish and nice hotel in a very good neighborhood. Dear Management-- your rooms are nice enough, but someone needs to take a look at the repair and caulking work in room 226 bathroom. It looks amateurish; almost as if I told my 7 year old to caulk around the toilet and the tub. Also, the shower has been squirting water on the ceiling for a while now, and unless someone fixes that shower head leak, your bathroom ceiling is going to be ruined. It really detracts from an otherwise nice facility.
2024 年 3 月入住 1 晚

10/10 超赞

Tammy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

8/10 还可以

Nick

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 3 晚

8/10 还可以

真实旅客

满意:清洁度、员工和服务、客房舒适度
2024 年 1 月入住 1 晚

8/10 还可以

Chase

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Allie G. 于 2024年01月17日 的回复
Thank you for taking the time to leave a review score, Chase. We hope that you enjoyed yours stay with us!

10/10 超赞

brenda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Allie G. 于 2024年01月17日 的回复
Thank you for your superb rating, Brenda. We hope that we exceeded your expectations during your visit. See you again soon!

10/10 超赞

Eric

2023 年 12 月入住 1 晚

10/10 超赞

Jonathan

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Allie G. 于 2023年12月31日 的回复
Thank you for your review, Jonathan. We hope that you enjoyed your stay with us and that you will keep us in mind next time your travels bring you to the area!

10/10 超赞

Jennifer

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Allie G. 于 2023年12月31日 的回复
Thank you for the stellar rating, Jennifer. We appreciate you taking the time to provide a review and hope that we will have the opportunity to serve you again in the future.

10/10 超赞

James

2023 年 12 月入住 1 晚
Allie G. 于 2023年12月31日 的回复
Thank you for taking the time to review your stay with us, James. We hope that we exceeded your expectations during your stay and we look forward to seeing you again soon.

10/10 超赞

Kimberly

满意:清洁度、员工和服务、住宿条件和设施
Nice and clean, friendly staff
2023 年 11 月入住 2 晚
Allie G. 于 2023年12月7日 的回复
Thank you for your review, Kimberly. We are so glad to hear that your stay was a positive one and that you found everything to be up to standard. See you again soon!

10/10 超赞

Amanda

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay!
2023 年 12 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thanks for you feedback, Amanda. I'm happy you had a great stay with us and we hope that we excceeded your expectations during your visit. We hope you will keep us in mind next time you're in the area!

10/10 超赞

Shane

满意:清洁度、员工和服务、住宿条件和设施
Nice place
2023 年 12 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thanks for your review, Shane. We hope you enjoyed every aspect of your stay with us and invite you to come back again soon!

2/10 糟糕

Chris

不满意:住宿条件和设施,清洁度
2023 年 12 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thank you for taking the time to leave review, Chris. The score given is below the standard we strive for and I would be happy to hear any specific feedback you might have regarding your stay. Please feel free to contact us so that we can use your valuable feedback to improve our operations. Thank you again.

8/10 还可以

Susan Hebert

2023 年 11 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thank you for taking the time to rate your stay with us, Susan. We appreciate the high marks and we hope that you will consider staying with us again in the future.

6/10 一般

Linda

满意:住宿条件和设施,清洁度
2023 年 11 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thank you for taking the time to rate your stay with us, Linda. I see that the score given is lower than what we strive for. If there are any specifics that you would like to share regarding your experience, I would happy to hear so that we can improve our operations moving forward.

6/10 一般

Victoria,Naples

与家人出行
满意:清洁度、员工和服务、服务设施
The mattresses are too old as well as the pillows. Towels were so bleached stiff and rough.
2023 年 11 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thank you for your feedback, Victoria. I apologize that the mattress and towels in your room were not up to your standard. I have shared your comments with our maintenance and housekeeping teams to address both issues and improve our operations moving forward.

10/10 超赞

Sarah

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
One night get away
It was a great one night family get away. The kids all had a great time and would definitely stay here again.
Looking out at the busy shoppers from our window
2023 年 11 月入住 1 晚
Allie G. 于 2023年12月7日 的回复
Thank you for your review, Sarah. What a great picture! We are so glad to hear that your getaway was a success and that the whole family enjoyed their stay. We look forward to seeing you again soon!

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice facility in newer area. Breakfast wasn’t free but it was best room value around.
2023 年 10 月入住 1 晚
Allie G. 于 2023年10月25日 的回复
Thank you for staying with us and providing your valuable feedback. I'm glad that our hotel provided the value you were looking for in the area. I hope that you had a chance to experience our Bistro restaurant during your visit for our made-to-order breakfast. If not, I invite you to try it next time you are in the area. Take care!

10/10 超赞

Scott

2023 年 10 月入住 1 晚
Allie G. 于 2023年10月25日 的回复
Thank you for staying with us, Scott, and for taking the time to provide us with this high rating. We hope to see you again soon!

10/10 超赞

Troy

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 3 晚
Allie G. 于 2023年10月9日 的回复
Thank you for the excellent rating, Troy! We truly hope you enjoyed your stay with us and we can't wait to welcome you back. Take care!

10/10 超赞

Holly

2023 年 9 月入住 1 晚
Allie G. 于 2023年10月9日 的回复
Thank you for taking the time to leave us an outstanding score, Holly. I hope that everything during your stay exceeded your expectations. We hope to see you again the next time your travels bring you to the area!

10/10 超赞

Jeff

2023 年 9 月入住 1 晚
Allie G. 于 2023年11月10日 的回复
Thank you for your review, Jeff. We hope that we exceeded your expectations during your stay and that we will see you again soon!

10/10 超赞

Kimberley

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Allie G. 于 2023年10月9日 的回复
Thank you for your time in reviewing our hotel, Kimberley. We sincerely hope that everything was to your satisfaction during your stay and hope to see you again soon!

8/10 还可以

Robert

与配偶出行
满意:服务设施
I have always tried to stay at Marriott Courtyards. Very consistent and a great value. Only suggestion on this location is better signage and lighting. I always recommend Courtyards.
2023 年 9 月入住 1 晚
Allie G. 于 2023年10月9日 的回复
Thank you for choosing our property during your stay in West Des Moines, Robert. I'm happy to hear that Courtyard is your go-to brand. We appreciate your feedback, and apologize that our signage was not up to standard during your visit. We were actually in the process of replacing all of our exterior signage during that time and are happy to say that we now have a fresh new look. We hope you will have the chance to see them during your next visit to the area!

10/10 超赞

Julie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and relaxing
2023 年 8 月入住 2 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your review, Julie. I am so happy to hear you had a relaxing stay. We hope to see you again next time your travels bring you to the area!

8/10 还可以

Tammy

满意:清洁度、员工和服务、住宿条件和设施
Worked for the night I needed it
Bed was uncomfortable. Only soft pillows. Bathroom shower had long hairs on the wall. Rugs could be shampooed. I’ve stayed at other Marriott’s and never had an issue with their beds plus they always have a set of soft and firm pillows.
2023 年 8 月入住 1 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your feedback, Tammy. I'm sorry to hear that the bed in your room was not to your liking and for the cleanliness issue in your room. I have shared your feedback with our Housekeeping leadership to ensure the necessary steps are taken to avoid this moving forward.

8/10 还可以

Vickie

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Very close to everything! Can’t say anything bad or changeable for the property… we had a nice stay… wish breakfast was included.
2023 年 8 月入住 1 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your feedback, Vickie. We are so happy your enjoyed yours stay and that our location was convenient for your needs. As a Courtyard property, we are proud to provide an elevated breakfast experience with our Bistro restaurant, featuring Starbucks coffee. I understand that this may not be the preferred breakfast offering for all guests, but I do encourage you to give it a try should you choose Courtyard again in the future.

6/10 一般

larry

2023 年 8 月入住 1 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your review, Larry. We hope that you enjoyed your stay!

10/10 超赞

Jacqueline

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your review, Jacqueline. We appreciate the high marks and hope that you had an enjoyable stay!

4/10 很差

Bridget

满意:客房舒适度,住宿条件和设施
不满意:员工和服务
Chaotic sleepless stay
Lobby was filled with families, presumably a reunion, but it was loud and chaotic. People were everywhere, even spilling into business center, hallways, bar. Waiting 15 mins to be helped and was greeted by sweaty bald attendant who seemed overwhelmed and dismissive. Got to the room, which was clean except for hair around base of toilet. Bed was comfortable but lots of noise through the walls and outside the room until well into the morning. Cranked our white noise maker and pretended we were sleeping in a subway. Difficult night of sleep.
2023 年 8 月入住 1 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your honest feedback, Bridget. Providing a comfortable stay for all of our guests is of utmost importance, and I apologize that we failed to meet these expectations. I regret that during your stay, we had a sprinkler issue which caused all of our guests to leave their rooms and congregate in the lobby for a short time. Our staff was hard at work to rectfiy the issue at hand and I apologize for any inconvenice this caused.

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 4 晚
Allie G. 于 2023年09月8日 的回复
Thank you for your review, Deborah. We hope you enjoyed your stay!

6/10 一般

Len

与家人出行
Nice enough place, no continental breakfast. Called hotel when I made the reservation to verify handicap accessibility for my son in wheelchair. I asked for roll in shower as we brought his shower chair. When arrived was told no handicap rooms were available. We were also on the 4th floor with instructions in the elevator no to use in case of fire! Not sure what we were supposed to do.
2023 年 7 月入住 3 晚

10/10 超赞

Amanda

与家人出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Allie G 于 2023年07月10日 的回复
Thank you for your review, Amanda. We are happy that you enjoyed your stay and hope that you will consider staying with us again in the future. Take care!

10/10 超赞

Varney

2023 年 6 月入住 1 晚
Allie G 于 2023年07月10日 的回复
Thank you for taking the time to leave a review, Varney. I'm glad to see you enjoyed your stay with us and hope to see you again next time you are in the area!

10/10 超赞

Clinton J

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
SUPER impressed with this hotel. We called and asked about an early check in. We were in the area for medical appointments for our son. The lady on duty had us a room ready @ 11am. Very clean, very satisfied. If needed we will return. 5 star for sure
2023 年 6 月入住 1 晚
Allie G. 于 2023年07月10日 的回复
Thank you for the stellar feedback, Clinton. I'm happy to hear that the early check-in helped to make your trip to the area a success. I will be sure to pass your comments on to the entire staff. We hope to see you again soon!

10/10 超赞

Jackie

2023 年 6 月入住 1 晚
Allie G 于 2023年07月10日 的回复
Thank you for taking the time to review our hotel, Jackie. I hope that your stay with us exceeded your expectations. We look forward to the chance to serve you again soon!

10/10 超赞

Ryan

2023 年 5 月入住 1 晚
Allie G 于 2023年07月10日 的回复
Thank you for your review, Ryan. We always look forward to the positive scores and feedback from our guests. We hope you will choose to stay with us again in the future!

10/10 超赞

Ron

满意:清洁度、员工和服务、住宿条件和设施
Fresh and clean. Decent lighting which is important to me. I’m always glad to have a mini fridge. I did overlook the fact that breakfast was not included when I booked. I’m so used to having it in these types of hotels. It is available for purchase however. We weren’t hungry anyway. The location is good for shopping and dining. It’s a fairly quick drive to the airport too.
2023 年 5 月入住 1 晚
Allie G. 于 2023年06月7日 的回复
Thank you for staying with us, Ron, and providing your honest feedback regarding your stay. I am happy to hear you found our property fresh, clean, and convenient for your travel needs. We hope that you will visit us again and have a chance to experience our premium, made-to-order breakfast options and available in our Bistro restaurant.

6/10 一般

Cindy

满意:住宿条件和设施,清洁度
2023 年 5 月入住 1 晚
Allie G. 于 2023年05月23日 的回复
Thank you for you review, Cindy. We appreciate you staying with us and hope to see you again in the future!

10/10 超赞

Phil

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Great. We loved our visit.
2023 年 5 月入住 3 晚
Allie G. 于 2023年05月23日 的回复
Thank you for your feedback, Phil. I am so glad to hear you had a wonderful stay with us. We hope to see you next time you're in the area!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place!!!
2023 年 5 月入住 1 晚
Allie G. 于 2023年06月7日 的回复
Thank you for your review and feedback. We always appreciate hearing from our guests and I am so glad you enjoyed your stay! We hope to welcome you back in the future.

10/10 超赞

Calvin

2023 年 5 月入住 1 晚
Allie G. 于 2023年06月7日 的回复
Thank you for your review, Calvin. We appreciate you taking the time to share your satisfaction and hope to see you again soon!