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关于西德梅因 - 克莱夫温德姆戴斯酒店的点评

2 out of 5

点评

5.6
10 分 - 超赞。154 条好评,共有 1001 条点评" "
8 分 - 还可以。186 条好评,共有 1001 条点评" "
6 分 - 一般。193 条好评,共有 1001 条点评" "
4 分 - 很差。223 条好评,共有 1001 条点评" "
2 分 - 糟糕。245 条好评,共有 1001 条点评" "

5.6/10

清洁度

6.6/10

员工和服务

5.6/10

服务设施

5.2/10

住宿条件和设施

5.8/10

环保

点评

10/10 超赞

Xiaoyu

2020 年 5 月入住 1 晚
Manager 于 2020年05月18日 的回复
On behalf of our entire staff, we thank you for your business and for rating your experience.

6/10 一般

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean and convenient. Coffee maker doesn't come with pot. Breakfast is a plus.
General Manager 于 2017年02月10日 的回复
Thank you for the review on your recent stay the coffee maker is just one cup so it don't need a coffee pot. see you again on your next visit to Des Moines IA.

4/10 很差

Karla

满意:员工和服务
不满意:住宿条件和设施,清洁度
The motel was pretty dumpy. The room closet was just a hole, the latch on the door was broken. Sink stopper missing. Free breakfast was lame. Grounds have trash around it.
2024 年 5 月入住 1 晚

4/10 很差

Samantha

满意:员工和服务
不满意:住宿条件和设施
When booked says there is a pool. No pool available. TV wouldn’t connect to the internet so unable to watch anything.
2024 年 5 月入住 1 晚

8/10 还可以

Cindy

满意:清洁度
2024 年 4 月入住 20 晚
Manager 于 2024年05月4日 的回复
Hello Cindy,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another wonderful experience.

10/10 超赞

Antonio

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great job all around!
2024 年 4 月入住 2 晚
Manager 于 2024年04月30日 的回复
Hello Antonio,We are delighted to hear that you had a positive experience staying with us. Our team strives to provide excellent service to all our guests. Should you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out.

8/10 还可以

Bill

满意:清洁度、员工和服务、住宿条件和设施
This property is old, but it is well kept. It is clean and everything worked well. I would stay here again. The breakfast options are very limited.
2024 年 4 月入住 2 晚
Manager 于 2024年04月30日 的回复
Hello Bill, We appreciate your positive feedback about our well-maintained property and cleanliness. We're glad you enjoyed your stay with us. Your comments about the breakfast options being limited will be shared with our team for review. We hope to welcome you back for another stay in the future.

2/10 糟糕

Mike

与家人出行, 与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
$125 a night? More like 125 ants per night. Thankfully not as many roaches. The staff will arbitrarily pick a deposit and you can expect it to take 2 to 3 weeks to get it refunded If you book through any online site and pay less than 100 per night the staff will repeatedly point out it is a 100 ant a night hotel, i mean $100 a night hotel
2024 年 4 月入住 14 晚
Manager 于 2024年04月30日 的回复
Hello Mike, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 超赞

Lue

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Inside is clean but outside a little dirty . Also noisy due to the highway behind the building
2024 年 4 月入住 1 晚
Manager 于 2024年04月30日 的回复
Hello Lue,Thank you for sharing your feedback with us. We appreciate your comments about the cleanliness of our hotel's interior. Regarding the noise from the highway, we apologize for any inconvenience this caused during your stay. Your input helps us continue to improve our guest experience.

10/10 超赞

Kandis

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 5 晚
Manager 于 2024年04月23日 的回复
Hello Kandis,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

6/10 一般

Darryl,Marysville

满意:清洁度、员工和服务、住宿条件和设施
Bed was comfortable. Was mostly quiet at night. Location near I-70 for east access. Almost everything was in working order. Sam's Club gasoline roughly just one mile away from the property. 0 Shower: Will get hot water but temperature difficult to adjust. Diverter valve not fully working properly. – No hair dryer provided. – Floor not carpeted (some will consider this a plus). – Very bright lights in rear of property a nuisance.
2024 年 4 月入住 1 晚
Manager 于 2024年04月16日 的回复
Hello Darryl, Thank you for sharing your feedback with us. We are glad to hear you found the bed comfortable and enjoyed the quiet nights. It's great you found the location convenient near I-70. We appreciate your comments on the room amenities and will share them with our team for further evaluation. We hope to welcome you back for an improved experience soon.

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
Awesome!!
2024 年 4 月入住 1 晚
Manager 于 2024年04月17日 的回复
Hello Jessica,We are delighted to hear that you had an enjoyable experience during your stay with us! We appreciate your positive feedback and look forward to welcoming you back for another excellent stay in the future.

10/10 超赞

Demica

满意:清洁度、员工和服务、住宿条件和设施
Liked it
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Demica,We're delighted to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

10/10 超赞

Demica

Everything was clean and cozy
2024 年 4 月入住 1 晚
Manager 于 2024年04月13日 的回复
Hello Demica,We are pleased to hear that you found our hotel to be clean and cozy during your stay. Your comfort and satisfaction are always our top priorities. Thank you for taking the time to share your feedback with us. We hope to welcome you back in the future for another enjoyable stay.

10/10 超赞

Patrick

Great deal
2024 年 4 月入住 3 晚
Manager 于 2024年04月12日 的回复
Hello Patrick,Thank you for recognizing our competitive pricing. We strive to provide value to all our guests. If you have any further feedback, we'd be pleased to hear it.

6/10 一般

Brittany

与配偶出行
It was ok- nothing to brag about.
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Brittany, We appreciate your feedback and regret that your stay was not exceptional. We continuously strive to improve our services to meet all guest expectations. If you have any further remarks, we encourage you to reach out to our management for further assistance. Thank you for sharing your experience with us.

4/10 很差

Ryan

不满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Manager 于 2024年04月10日 的回复
Hello Ryan, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any specific feedback you may have so we can address any concerns and improve our services. We value your input.

4/10 很差

Rickey

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
You charged me more for non smoking room.Its all non smoking
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Rickey, We apologize for any confusion regarding room charges. Our property does offer both smoking and non-smoking rooms with varying rates. For any further clarification or assistance with your billing, please reach out to our management directly. Your feedback is appreciated as it helps us continue to improve our services.

10/10 超赞

Son

2024 年 3 月入住 4 晚
Manager 于 2024年04月20日 的回复
Hello Son,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Please don't hesitate to reach out if there is anything we can do to make your next visit even more enjoyable.

8/10 还可以

Nathan

与家人出行, 商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Oj
2024 年 3 月入住 1 晚
Manager 于 2024年03月24日 的回复
Hello Nathan,Thank you for sharing your experience with us. We appreciate your feedback and will address the issues you've raised internally to improve our services. Our management team is always available to discuss any concerns you may have.

2/10 糟糕

Melissa

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The listing for days inn windham west des Moines/ Clive stated they had a pool and description said it had a outdoor heated pool but there was NOT a pool of ANY kind on the property. The WHOLE reason we had made reservation at a hotel was so my kiddos could go swimming and not "break the bank" .
2024 年 3 月入住 1 晚
Manager 于 2024年03月19日 的回复
Hello Melissa, We appreciate your feedback regarding the pool. For future stays, we recommend reaching out directly to the hotel to confirm the available amenities listed online match your expectations. We hope you had an otherwise enjoyable visit with us.

8/10 还可以

Jeremy

与家人出行
PROS The place is good value if you’re looking for a minimalistic place that is inexpensive on your roadtrip. Our beds were very new and comfortable. The room was clean. CONS It’s dated, it’s small, the pillows were tiny, wouldn’t want to stay longer than a day
2024 年 3 月入住 1 晚
Manager 于 2024年03月18日 的回复
Hello Jeremy, We appreciate your feedback on our comfortable beds and clean rooms. While we strive to provide a minimalistic and affordable option for road-trippers, we understand your concerns regarding the size and dated feel of the hotel. Your comments about the pillows will be shared with our team for further review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 糟糕

Ashley

满意:员工和服务
不满意:住宿条件和设施,清洁度
Its dirty, looks scary on the back side. You can tell its a long stay hotel that ran to the ground and the owners bought it and have tried to cheaply fix it up. The only warm breakfast options were waffles. There was mold in shower. Holes in the ceiling stuffed with paper. You could here the traffic from the interstate. To get to the back upper rooms you have to walk up outside steps and walk clear down and around. The bed is literally a mattress on metal bars. There was dog food all over our floor. Just gross!
2024 年 3 月入住 1 晚
Manager 于 2024年03月14日 的回复
Hello Ashley, We appreciate your feedback and regrets about your recent stay. Your comments have been noted, and we will address them accordingly. Our team values all guest comments as they help us to continually improve our services and facilities for future guests. Thank you for bringing these issues to our attention.

8/10 还可以

Adam

2024 年 3 月入住 1 晚
Manager 于 2024年03月24日 的回复
Hello Adam,We are delighted to hear you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 超赞

James

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A very nice Days Inn experience.
2024 年 2 月入住 2 晚
Manager 于 2024年02月29日 的回复
Hello James,We are delighted to hear that you had a pleasant stay at Days Inn. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable experience.

4/10 很差

Jon

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
A lot of commotion all though out the night and people coming and going.
2024 年 2 月入住 2 晚
Manager 于 2024年02月21日 的回复
Hello Jon, We regret to hear about the disturbance you experienced during your stay. Our team strives to maintain a peaceful environment for all guests, and we apologize if this fell short during your visit. Your feedback has been noted for future improvements.

6/10 一般

Verna

与家人出行, 团体旅客
2024 年 2 月入住 1 晚
Manager 于 2024年02月16日 的回复
Hello Verna,We appreciate you taking the time to rate our hotel. We're sorry if there were any aspects of your stay that didn't meet your expectations. Please feel free to reach out to us directly with any feedback you have, as we value your input and would like to address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 还可以

Alan

与家人出行
2024 年 2 月入住 2 晚
Manager 于 2024年02月15日 的回复
Hello Alan,Thank you for choosing to stay with us! We appreciate your business and are glad to see that you had a positive experience overall. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 还可以

Ted

Good price nice check in quiet place
2024 年 2 月入住 1 晚
Manager 于 2024年02月13日 的回复
Hello Ted,Thank you for your feedback! We're glad to hear that you found our hotel to be quiet and that you had a smooth check-in experience. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

6/10 一般

Melissa

2024 年 2 月入住 2 晚
Manager 于 2024年02月14日 的回复
Hello Melissa, Thank you for choosing to stay with us. We appreciate your recent visit and hope you had a pleasant stay. If there is anything specific you would like to share about your experience, please feel free to reach out to our hotel directly. We value your feedback and are always looking for ways to improve our services. Thank you again for your patronage and we hope to welcome you back in the future.

8/10 还可以

Pamela

满意:住宿条件和设施
不满意:员工和服务,清洁度
The front staff was a little rude to me when initially came there told me they didn’t need my reference number I said okay but how are you going to find me and he wasn’t the best person to communicate with
2024 年 2 月入住 2 晚
Manager 于 2024年02月9日 的回复
Hello Pamela,We apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we appreciate your feedback. We will address this issue with our front staff to ensure better communication in the future.

10/10 超赞

Juan

2024 年 1 月入住 1 晚
Manager 于 2024年01月31日 的回复
Hello Juan,We are stoked to know that you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 超赞

Gavin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
easy check in close to by work place
2024 年 1 月入住 4 晚
Manager 于 2024年01月28日 的回复
Hello Gavin,Thank you for choosing our hotel and for taking the time to share your experience. We're glad to hear that you found our check-in process easy and that our location was convenient for your work. We hope to welcome you back in the future for another great stay.

10/10 超赞

Gavin

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
Manager 于 2024年01月23日 的回复
Hello Gavin,We appreciate your excellent rating! We are glad to hear that you had a wonderful stay at our hotel. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 还可以

Gavin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 4 晚
Manager 于 2024年01月14日 的回复
Hello Gavin,We're glad to hear that you had a positive experience during your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 一般

Shane

2024 年 1 月入住 4 晚
Manager 于 2024年01月16日 的回复
Hello Shane, We appreciate your recent stay with us. If you have any specific feedback about your experience, we encourage you to share it with us directly so that we can address any areas of improvement. We value your business and hope to have the opportunity to welcome you back in the future.

10/10 超赞

Gavin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Manager 于 2024年01月9日 的回复
Hello Gavin,We're thrilled to hear that you enjoyed your stay with us! If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back again soon.

8/10 还可以

Ryan

商务旅客
满意:员工和服务
Na
2023 年 12 月入住 2 晚
Manager 于 2023年12月31日 的回复
Hello Ryan,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will use it to improve our services. Please contact our management team directly to discuss your concerns further.

10/10 超赞

Gavin

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚
Manager 于 2023年12月30日 的回复
Hello Gavin,Thank you for choosing to stay at our hotel! We appreciate your positive rating and are delighted to hear that you had a great experience during your stay. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another excellent stay.

4/10 很差

Brittany

与配偶出行
不满意:清洁度、服务设施、住宿条件和设施
Room was very clean but the hallways were very gross.
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Hello Brittany, Thank you for your feedback regarding the cleanliness of your room. We appreciate your positive comments. We strive to provide a comfortable and clean environment for our guests. However, we apologize if the condition of the hallways did not meet your expectations. We will address this concern with our housekeeping team to ensure better maintenance in the future.

10/10 超赞

Karl

满意:清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2023年12月13日 的回复
Hello Karl,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. We appreciate your positive rating and hope to welcome you back in the future.

8/10 还可以

roger

满意:清洁度、住宿条件和设施、客房舒适度
tv would not turn on. contacted front desk and clerk came up and something happened and the tv worked-but couldn't adjust volume or shut it off. only when un- plugging the power cord would the tv go off and when plugged in again the tv would come on automatically. also the heater wouldn't shut off when room temperature reached the set temp.
2023 年 12 月入住 1 晚
Manager 于 2023年12月13日 的回复
Hello roger,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the TV and heater in your room. Our team has noted your feedback and will address these technical issues. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless stay.

2/10 糟糕

Stephanie

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty grounds, cigarette butts and spit on side walks. There wasn't an alarm clock in the room. I booked the room for 2 days and they deactivated my room key after the first day. I had to go down to the front desk and get it fixed. Very inconvenient, due to having to leave my friend along with my shopping standing outside in the cold.
2023 年 12 月入住 2 晚
Manager 于 2023年12月13日 的回复
Hello Stephanie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing the cleanliness concerns to our attention, and we will address this with our housekeeping team. We apologize for any inconvenience caused by the missing alarm clock and issues with your room key. We will pass your comments along to our management for further review. We hope you will give us another chance to provide you with a more satisfactory experience in the future.

10/10 超赞

Chellrene

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We always choose this hotel whenever business brings us to Des Moines/Ankeny. Its affordable, convenient and friendly. Highly recommended.
2023 年 11 月入住 2 晚
Manager 于 2023年11月28日 的回复
Hello Chellrene,Thank you for consistently choosing our hotel during your business trips to Des Moines/Ankeny. We are pleased to hear that you find our accommodations affordable, convenient, and friendly. Your recommendation is greatly appreciated, and we look forward to welcoming you back on your next visit.

10/10 超赞

Jose

2023 年 11 月入住 1 晚
Manager 于 2023年11月22日 的回复
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to have received an 8 out of 10 rating from you. We value your experience and would be grateful if you could reach out to our hotel directly to share any feedback you may have, as we are always striving to provide the best possible service. We look forward to welcoming you back in the future.

10/10 超赞

Timothy

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
Manager 于 2023年11月5日 的回复
Hello Timothy,Thank you for leaving us a perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay at our hotel. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future.

6/10 一般

VANESSA,Laveen

Overall average. Continental breakfast was limited. They advertise a pool, but don’t have one. Property was decent. Beds were comfortable. Location was good.
2023 年 10 月入住 4 晚
Manager 于 2023年10月31日 的回复
Hello VANESSA,Thank you for taking the time to write a review. We value your feedback and apologize if our continental breakfast did not meet your expectations. We appreciate your compliment on our comfortable beds and convenient location.

4/10 很差

真实旅客

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
The door to room 142 did not close properly. Needed to force close. It was unaligned. The bathroom looks like they were trying to "remodel" but the workmanship was horrible and looked unfinished. The queen bed was set on a full size frame so sitting on the edge was dangerous. Free breakfast was limited to waffles, toast and cereal. Didn't see any juice, eggs (hard-boiled or scrambled). Although staff at the desk was friendly, it was very hard to understand him and had to ask him to repeat questions multiple times.
2023 年 10 月入住 1 晚
Manager 于 2023年11月1日 的回复
Dear Guest, Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced with the door to your room and the bathroom. We will certainly look into these matters. We appreciate your feedback regarding the bed frame and breakfast options. We will take your comments into consideration for future improvements. As for the language barrier, we apologize for any difficulties you encountered and will work on improving communication with our staff. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 超赞

Jacob

2023 年 10 月入住 1 晚
Manager 于 2023年11月12日 的回复
Hello Jacob,Thank you for taking the time to leave us a 5-star review! We greatly appreciate your positive feedback and it was a pleasure having you as our guest. We strive to provide exceptional service and ensure a comfortable stay for all our guests. We value your business and hope to welcome you back in the future for another wonderful experience.

10/10 超赞

Jose

满意:清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello Jose,Thank you! We're glad to hear that you had a great experience with us. We look forward to welcoming you back soon.