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"Very helpful staff, wonderful location at shores of lake como"

"This hotel was so beautiful, and the staff members were so helpful and kind, especially the manager Nipa and the rooftop bartender Azziz. In addition, the breakfast was delicious, and the breakfast staff members were gracious and attentive. My friend and I dined at the Visteria Restaurant which was arranged by Nipa, the manager. Chef Francesco Sarno's cuisine was outstanding, along with impeccable service. The tasting menu with the wine pairing was the dining experience of a lifetime. "

"Well... let's start off with the good. The staff was kind. They did help with luggage and answer our questions. The breakfast was better than most hotels, and the terrace was quite a lovely environment for having our morning coffee. Additionally, there is a parking garage directly across the street which while difficult to navigate is very close and convenient. Regrettably, that is about the most I can say for this property. I have no idea how this could ever be rated a 5 star property. First, the villa is open to the public with ticket purchase and is absolutely overrun with people who are not staying there. And I mean hundreds of people standing in line to see the building and instagram the gate. Upon entry you are immediately fighting to get past the dozens of people blocking the entrance to get into the villa. Upon getting our room we immediately noticed a strong and unpleasant odor in both the building and the room, it smelled like it had been cleaned with rancid bleach water. The smell did not dissipate during our stay. The part of the building we were in was very run down, poorly maintained and was akin to a roadside traveler motel in the US. Our room was very small (which we do expect in Europe), but at over 600 Euros per night we were extremely disappointed. We were in Como for wedding planning and came to Villa Cipressi for a possible venue... but regrettably there is no chance we would ever choose this hotel."

"This gorgeous apartment in Dorio was amazing. The views from the terrace are breathtaking. The apartment has all the modern conveniences and is tastefully decorated.We found the beds extremely comfortable and clean.The apartment is in the quiet town of Dorio, which we enjoyed because Varenna felt too touristy for our tastes though accessible by car. Sue, the host was very responsive when we needed to contact her.We thoroughly enjoyed our stay in this stunning apartment with a view. Thank you Sue and Martin!"

"Nice overall hotel, unfortunateky restaurant for dinner was not yet open so couldnt try. Staff were very friendly, rooms were clean and modern. Spa and saunas only opens from 4pm, wpuld have loved to use in the morning also but unfortunately only opens in afternoon. Breakfast was excellent!"

"Great location, then have to walk too far to go to the train. Stop to go back to Milan. Everything I need was there."

"Olga went above and beyond to help us out from our late check-in to recommendations around the lake and also made me the best espresso I’ve ever had in Italy. I was very pleased with the courtesy and customer service. Yes I do recommend this hotel. It’s very very economical. And the location is great thank you Olga and staff."

"We thoroughly enjoyed our stay. Beautiful hotel, amazing views, great breakfast. "

"Updated, historic hotel in perfect location on the water---amazing views! Great breakfast, too."