hotel centralissimo, personale cordiale e disponibile, colazione ottima
Mario
2023 年 4 月入住 1 晚
10/10 超赞
Elena
与家人及幼儿出行
2022年04月26日
满意:员工和服务,清洁度
Ottima posizione, personale molto cortese e disponibile
Elena
2022 年 4 月入住 2 晚
8/10 还可以
CATIA
与配偶出行
2021年09月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Struttura un pò datata, ma tenuta benissimo. Molto pulita e personale gentilissimo. A due passi dal centro storico. Ottimo rapporto qualità prezzo.
CATIA
2021 年 9 月入住 1 晚
10/10 超赞
Joel,Santa Barbara
与家人出行
2021年09月12日
满意:清洁度、员工和服务、住宿条件和设施
Nice breakfast.
Would have liked the use of a bike like many of the other hotels offer.
Joel
2021 年 9 月入住 1 晚
2/10 糟糕
Expedia_Client,Zürich
2020年09月8日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have booked a three night stay here with Expedia. As we have found out when we arrived Hotel Astoria is closed. Expedia should have known that and not book us into a closed hotel.
I have booked the stay with Expedia, Expedia has taken the money from my credit card on August 11th. I expect a full refund and compensation for a night wasted on the phone in the street until past midnight talking to the Expedia customer support who did nothing to resolve the situation.
I have no email address to contact the Expedia customer support and thus my request to them is:
1. Immediate refund of the money that Expedia has taken.
2. A compensation for a lost night which we should have spent into a hotel room instead of talking to their support on the street.
We have evidence of the chat with the Expedia customer support.
Our reservation was starting on 4th of September. We waited for 2 hours until 23:55 for their staff to resolve the situation - during 2 hours they came up with no proposal, no solution, nothing but excuses. They should have booked us into another hotel instead of leaving us on the street to wait indefinitely.
I have a case number given by the customer support who has promised us a refund in the morning of September 5th. The case number is S-215434108
Expedia_Client
2020 年 9 月入住 3 晚
6/10 一般
Maurizio,Piemonte
2020年08月29日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Hotel pulito, colazione pessima. Buona posizione.
Maurizio
2020 年 8 月入住 1 晚
10/10 超赞
vito,Milano
与配偶出行
2020年07月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff davvero gentile, posizione strategica, rapporto qualità/prezzo molto interessate. Consigliato!!
vito
2020 年 7 月入住 1 晚
4/10 很差
真实旅客
团体旅客
2020年07月20日
满意:清洁度
不满意:住宿条件和设施,服务设施
Hotel fatiscente e colazione da dimenticare.
Buona la posizione
真实旅客
2020 年 7 月入住 1 晚
10/10 超赞
真实旅客
团体旅客
2020年07月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ottimo tutto gentilezza puliza accoglienza ecc.............................................................