Charles City County Holiday Rentals

"Don’t get me wrong the hotel is convenient and could be a decent place to stay. However, the experience was ruined by poor service and unacceptable cleanliness. The front desk was friendly at check-in, but once I got to the room, it was a disaster from there. The sheets, blankets, pillows, and towels all had black and brown stains. It honestly looked like nothing had been cleaned, which felt extremely unsanitary. I went back to request a room change or housekeeping. They wouldn’t move me, so I asked for the room to be cleaned. After leaving for a few hours, I returned to find only the sheets and blanket changed. The pillows and towels were still stained. I complained again and was told to bring all the linens down myself if I wanted clean ones despite housekeeping still being on site. That’s unacceptable. Later that night, I finally did the exchange. That’s when I met Ms. Shannon, the night auditor. She was kind, respectful, and immediately apologized without me even saying much. She quickly provided fresh linens and showed the level of service that should’ve been there from the start. Overall, I wouldn’t stay here again. The lack of cleanliness and poor handling by the day staff is concerning. Big credit to Ms. Shannon, she was the best part of the stay."

"Loved everything about this place. This is our third time using this resort. Beautiful grounds, clean rooms, adequate space. I'm sure we will come back again. Oh yeah, great price too."

"Great stay. Super comfortable and convenient."

"Location is great. Overall everything was good, the A/C vent blew down in one direction, so a fan of some kind would be nice to get the cool air moving in the room. The hotel is under construction and restaurant is not opened, which was a little inconvenient. It would have been nice to know before arriving. The staff was friendly."

"Pool was not open!"

"Great location."

"I did not catch her name. The associate at check-in was super delightful and kind! All the staff in valet was incredible. They all were so kind, super polite and gracious. "

"Wonderful stay at a great price! Very cozy with everything you could need in a home away from home. Only complaints were the jacuzzi filter needed cleaning as did the foldout couch mattress, we had to unclog our bathroom sink, and tvs were very small."

"Was a very enjoyable stay, Great location. Lots of things to do. Would stay there again if I return for another visit to Williamsburg."