I try to be an optimistic person, and even after reading the reviews about this place, I came in prepared to stay positive. Unfortunately, the experience has been very disappointing.
When I went to the kitchen area by the lobby for plastic silverware, none were out. There was a “Be back in 10” sign at the front desk and no employee present. I opened a couple drawers to look—most were empty. A man in the lobby told me which drawer had silverware, so I took two of each. When the front desk employee returned, he said, “Did I see you looking through my drawers? I can’t have you looking through my breakfast supply.” The interaction was unnecessary and uncomfortable. If supplies are kept in drawers, more should be set out so guests don’t have to search for them.
There were several other issues: the jacuzzi took forever to fill with warm water, the toilet doesn’t flush properly, and the water pressure is horrible. Half the lamps and light switches don’t work, and while checking them we noticed it’s very dirty behind the furniture. The couch is covered in stains. The hallways smell like body odor and possibly mold. The TV is outdated and only shows channel numbers, not names. You can’t use WiFi without contacting the front desk, which I didn’t want to do after that interaction.
Overall, between cleanliness, maintenance problems, odors, outdated amenities, and the front desk situation, this has not been a good experience.