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关于德克斯特旅馆的点评

2.5 out of 5
德克斯特旅馆
1807 W Business US Highway 60, Dexter, MO

点评

6.8
10 分 - 超赞。61 条好评，共有 238 条点评" "
8 分 - 还可以。57 条好评，共有 238 条点评" "
6 分 - 一般。58 条好评，共有 238 条点评" "
4 分 - 很差。40 条好评，共有 238 条点评" "
2 分 - 糟糕。22 条好评，共有 238 条点评" "

7.0/10

清洁度

7.8/10

员工和服务

6.4/10

服务设施

6.4/10

住宿条件和设施

6.6/10

环保

点评

6/10 一般

Teresa

与配偶出行
满意：员工和服务
Staff was very nice. Rooms were clean, but it's an older motel. Lots of places close to eat & shop.
2024 年 4 月入住 1 晚
GM 于 2024年05月22日 的回复
thank you for your review.

2/10 糟糕

Brianna

与家人及幼儿出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
The Dexter Inn at first glance isn’t terrible. The location as well as outside upkeep of property weren’t bad. The guy at the front desk helped save me money on my room by suggesting I book the room online instead of right there in lobby. I mean who don’t like saving money!? The room cleanliness is what my biggest issue was. Walking up the stairs I noticed the boxspring, mattress, and metal bed frames for most the rooms were sitting in the hallways. Walked into my room and flip the lights to see a bedbug in the sink upside down squirming around alive. Instantly I took a photo and showed the guy at the front. They have a no refund sign posted in the lobby but he agreed to give me a refund because of the circumstances. With me booking the room online I had to contact their customer service to initiate the refund for him to approve it and receive it back to my debit card, which could taking up to 15 days.
2024 年 5 月入住 1 晚
GM 于 2024年05月13日 的回复
we are remodeling some of our rooms: paint, carpet and other amenities are being replaced. since we are open 24/7, 365 days a year: we have to do remodeling while property is still open. I do apologize for any inconvenience and we had expert check the room and there were no signs of bugs in mattress, headboard, or room. We are almost done with all the rooms freshly painted. thank you

6/10 一般

edgardo

与家人出行, 商务旅客
不满意：住宿条件和设施，清洁度
A little too expensive if I go by the building conditions.
2024 年 5 月入住 1 晚
GM 于 2024年05月10日 的回复
thank you for your review.

10/10 超赞

Trevian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
A good, not-too-busy spot to stay in the vicinity of the total eclipse track the night before.
2024 年 4 月入住 1 晚
GM 于 2024年04月24日 的回复
TOTAL EXLIPSE WAS an amazing experience. Thank you for your review.

8/10 还可以

SARA

商务旅客
满意：员工和服务，清洁度
Sam and Gina were wonderful! They made me feel well cared for, and endeavored to fix anything not working. i.e. they brought a new fridge. Never were able to get the phone working. The mattress was so soft, it really needs to go on a sheet of plywood. But I would stay there again tomorrow, such nice people!!!
2024 年 4 月入住 2 晚
GM 于 2024年04月10日 的回复
thank you for your wonderful comments. we we would love to see you again soon.

4/10 很差

M.

2024 年 4 月入住 1 晚
GM 于 2024年05月3日 的回复
thank you

6/10 一般

Nathan

商务旅客
满意：员工和服务
不满意：住宿条件和设施，清洁度
For the cost, I cannot complain. I do not mind to stay in a place like this by myself as I am a traveling salesman. Absolutely would not stay with my family if we happened to be passing through. Upon arrival the main level appears to be clean and well kept. The second floor that I stayed on was a different story. The stairwell was incredibly dirty as was the hallway leading to my room. In my room the bedding was clean as were towels, carpet was dirty in all corners, the cloth chairs in room were stained and extremely outdated. Bathroom had no trim at all and needs updated. I’m ok with old, not ok with old and cruddy. Again as a solo traveler who can avoid touching everything in sight it’s ok for the price. If my kids were there I would have an anxiety attack trying to keep them from touching stuff! Breakfast area was clean and provided make your own waffles which is always good so no complaints there.
2024 年 2 月入住 1 晚
GM 于 2024年02月29日 的回复
Thank you for your response. I do apologize for stairs being dirty, but during the month of February we have Snow Geese hunters that trail alot of mud through the hallways and stairs. we do try to keep it clean once a shift. as to other things in room, I will personally check rooms and find a solution.

6/10 一般

April

团体旅客
满意：清洁度、员工和服务、客房舒适度
2024 年 2 月入住 1 晚
GM 于 2024年02月16日 的回复
thank you for taking the time to review.

6/10 一般

Matthew

与配偶出行
满意：员工和服务
不满意：服务设施
We had a king room there was stained up furniture, things werent wiped down properly, and also the bathroom/tub was dirty.
2023 年 12 月入住 1 晚
GM 于 2023年12月22日 的回复
We will look into the Housekeeping issue.

10/10 超赞

Stanley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2023年12月22日 的回复
thank you

10/10 超赞

Neil

与家人出行
满意：住宿条件和设施，员工和服务
不满意：服务设施
Only one coffee and 1 cup in the room. If you want another one, it is $2.50. Just add $2.50 on the room price, and put 2 in the room.
2023 年 11 月入住 1 晚
GM 于 2023年12月22日 的回复
we do have coffee in breakfast room, so many people do not want to be charged for extra coffee in the room. Alot of customers do not like the price change, so we try our best to accomodate everyone. thank you for the suggestion.

10/10 超赞

Michael

2023 年 11 月入住 1 晚
GM 于 2023年12月22日 的回复
thank you

8/10 还可以

Scarlett

2023 年 11 月入住 1 晚
GM 于 2023年11月17日 的回复
thank you for taking the time to do a review.

2/10 糟糕

Dustin

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is the worst place I have ever been to. It smells like an old musty man that smoked for 30 years. The staff said they might be able to find a cleaner room! Floors mirrors and bedding was dirty, we stayed there for 10-15 min to decide what we were going to do. We ended up Leaving and driving 25 minutes down the road to a different hotel.
2023 年 11 月入住 1 晚
GM 于 2023年11月11日 的回复
sorry you feel that way, but thank you for your review.

10/10 超赞

Jimmy L

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place to stay
The attendant responded immediately. He was courteous and efficient. My only complaint was the car dealership across the street kept the speakers blaring all night. The third time they woke me, I just left. Which was 3:12 am
2023 年 11 月入住 1 晚
GM 于 2023年11月11日 的回复
we will try to speak to the manager at the dealership and try to lower the night music. I thank you for letting us know and doing the review.

4/10 很差

Peggy

与家人出行
不满意：住宿条件和设施，清洁度
Was convenient to our weekend plans. Linens were clean but dingy. Mattress was ok. Towels were small and thin. The facility seemed generally l rundown and lights in hall were dimly lit. My husband said he actually saw a bird inside the building. Breakfast consisted of pancakes or waffles, cold cereal, coffee, juice and bread to toast. You could help yourself to a large jar or peanut butter and another of jelly for your toast. We choose to eat breakfast at a nearby restaurant. Can’t believe this place received 4 stars on trip advisor.
2023 年 10 月入住 2 晚
GM 于 2023年11月3日 的回复
thank you for letting us know, so we can improve these areas. thank you for your review.

6/10 一般

DLisa

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Check in was easy. Room was dated. Linens were clean but basic quality. Early morning workers use this hotel so if you have outside room, noisy starting around 6 a.m. Saying there is continental breakfast is a stretch. There are makings for waffles, cold cereal, and bread with jars of peanut butter and grape jelly. There was no fruit or any type of breakfast rolls. Convenient location but would not plan another stay.
2023 年 10 月入住 2 晚
GM 于 2023年10月27日 的回复
thank you for your review.

10/10 超赞

Greg

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Reasonably priced and clean.
2023 年 9 月入住 1 晚
GM 于 2023年10月2日 的回复
thank you

10/10 超赞

aaron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything was excellent except for the air conditioner. The drain was clogged and made the floor wet around the air conditioner and the chair sitting nearby. I notified the owner and he said he would make sure he would take care of the problem.
2023 年 9 月入住 1 晚
GM 于 2023年10月27日 的回复
thank you for your review.

4/10 很差

Sherry

2023 年 8 月入住 3 晚
GM 于 2023年10月2日 的回复
thank you

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
GM 于 2023年09月14日 的回复
thank you

2/10 糟糕

DaN

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ants everywhere and the room was gross and overpriced
2023 年 8 月入住 1 晚
GM 于 2023年09月14日 的回复
we will address your concerns.

4/10 很差

gerald

满意：员工和服务
不满意：住宿条件和设施
Not stellar
Not impressed. It was OK and clean, but lacked maintenance. lighting was terrible. We had a long day driving through the Ozarks and needed a place to stay. In that context, it was OK.
2023 年 8 月入住 1 晚
GM 于 2023年09月14日 的回复
we will address the lighting issue. thank you for notifying us.

6/10 一般

Kirk

商务旅客
满意：员工和服务
不满意：服务设施
The pool should have been cleaned by now. It has been shut down for quite a while. It's not difficult to drain and refill a pool. That was the reason I stayed here
2023 年 8 月入住 6 晚
GM 于 2023年09月14日 的回复
it was due to heavy rain and imbalance that it was discolored. we were in process of getting it balanced. thank you for the suggestion and your review.

10/10 超赞

Tahnee

满意：清洁度、员工和服务、住宿条件和设施
Nice place to stay
2023 年 8 月入住 2 晚
GM 于 2023年09月14日 的回复
Thank you

6/10 一般

Laura

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Ants!!
We arrived and checked in with no problem. Staff was friendly. The pool wasn’t operating and that really disappointed us as we were looking forward to it and one of the reasons why we stayed there. The other big issue was ants we had to change rooms due to ants literally covering the desktop in the room. We took a nap and woke up to the ants invading the room they were also on the walls, by the air conditioner and I found some in the bed. After we changed rooms our stay was good it was nice and quiet the hotel just needs some updating. However I don’t think we would stay here again.
2023 年 8 月入住 2 晚
GM 于 2023年09月14日 的回复
we live in Southern Missouri and during that week it was flooding with rain, so all the homes around here have ants that try to get in the buildings to get away from rain. pool was out of order due to heavy rain for four days and discoloration due to chemical imbalance. i do apologize and i am glad we were able to switch you and make it little better. thank you for your review.

4/10 很差

Cathy

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
I will never do that again,
It was hideous (Dexter Inn) walls looked like they were patched not painted and it smelled horrible, I went to the store and bought incense to help the smell, The TV and stand were so dusty someone wrote wash me, and it wasn't me, so needless to say it was from the last people, and no one cleaned it. Safety was an issue, The doors going inside is just open, the locks were not working so anyone can walk inside those doors. It was next to a dispensary, and it was busy even people at the hotel who looked like residents weekly paid so with some cleaning and patience and please get some air in those halls it smells, and it was hot having to walk upstairs. The lady working at the desk was very nice and helpful so that was the plus staying there.
repaired holes and there was several
This is the TV and stand you can write a message on it
Someone punched holes in the walls and it was fixed but not totally
Mirrors were so dirty need someone to do more cleaning
2023 年 8 月入住 2 晚
GM 于 2023年09月14日 的回复
we are in process of renovating but we cant shut down the whole property to do so. WE are taking it one room at a time. I will address your issues with the housekeeping and maintenance crew. thank you for your review.

10/10 超赞

aaron

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Front Desk Staff 于 2023年08月15日 的回复
Thank you for your review. Hope you enjoyed your stay. Come back and see us soon!

10/10 超赞

Kelly

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family reunion at lake wappapello
Front desk man was amazing...hotel was nice for the price..would stay again!
2023 年 7 月入住 1 晚
GM 于 2023年08月6日 的回复
thank you, see you again soon.

6/10 一般

doug

与家人出行
不满意：员工和服务、住宿条件和设施、客房舒适度
Nasty pool
2023 年 7 月入住 1 晚
GM 于 2023年08月6日 的回复
pool was closed due to rain for two days and flood. water was discolored due to rain and chemical imbalance.

10/10 超赞

Jena

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Close to everything. Safe property and very friendly staff. The only place I stay when I visit.
2023 年 7 月入住 3 晚
GM 于 2023年07月29日 的回复
thank you for taking the time to review. we love what we do. thank you

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
GM 于 2023年07月6日 的回复
thank you for your review.

8/10 还可以

Patricia

与家人出行
Price was right. Supposed to be a nonsmoking rm, ash tray sitting on furniture, strong odor of smoke. Empty beer cans and trash in grassy areas.
2023 年 6 月入住 1 晚
GM 于 2023年06月25日 的回复
we give you what the online site had reserved for you. sometimes online it will guarantee the room but not room type. we have not had this happen before, but i will address your concerns. there were gulf tornaments, and pool table tornaments in town that weekend so sometimes the guys do sit outside pool by grassy area to just talk and enjoy themselves. I apologize that you had seen cans outside in grasssy areas. we do have trash cans out there. we will try our best to clean up better in that area. thank you for your reply.

6/10 一般

Rebekah Whitcome

与配偶出行
满意：员工和服务，清洁度
Only problem - pillows were too BIG! I forgot to bring my own pillow from home and these were too stuffed and others too hard.
2023 年 6 月入住 1 晚
GM 于 2023年06月25日 的回复
sorry for your inconvenience. We try to put 4 different type of pillows in rooms, because every guest has different preference. Next time if you come to desk, they will exchange your pillows or will get you extra different pillows for you. we want our guests to have good night sleep and great stay.

8/10 还可以

Laura

与家人出行
满意：员工和服务
Enforce your request upon arrival
After making it online, I called to verify the reservation because I needed two ground-floor rooms, non-smoking with outside access because we have two dogs. I was assured by the man I spoke to that we would have just that. Upon arriving, I learned we had two upstairs rooms not next to each other, with no outdoor access. The clerk at the desk, Shannon took the steps to put us in rooms as requested however we did end up having to stay in smoking rooms which was very disappointing. Shannon did everything in her power to make sure our stay was comfortable. The amenities are older but the accommodations met our family's needs for the one-night stay.
2023 年 6 月入住 1 晚
GM 于 2023年06月25日 的回复
I apologize for any inconvenience. we do not guarantee bottom floor outside access to anyone, but we do try our best to meet your needs. Bottom floor rooms we try to accommodate our handicap and elderly guests first. I will look into your situation and see what happened and take care of this in future.

6/10 一般

MARIE

2023 年 5 月入住 3 晚
GM 于 2023年06月25日 的回复
thank you

10/10 超赞

Timothy

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very nice people. Will stay again.
2023 年 5 月入住 7 晚
GM 于 2023年05月27日 的回复
We are very happy to hear you say we did a good job and you will stay again. Our staff works very hard to get a positive review. thank you

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly staff at check-in
2023 年 5 月入住 1 晚
GM 于 2023年05月27日 的回复
thank you for your response. we are very happy to hear about our customer service staff. thank you again

8/10 还可以

Steven

满意：清洁度、员工和服务、住宿条件和设施
Had to make our own bed. No towels or wash cloths. People talking outside the room until 2 in the morning.
2023 年 5 月入住 1 晚
GM 于 2023年05月19日 的回复
You should have notified the frontdesk and they would have taken care of the issues. Our housekeepers clean rooms everyday and make beds. If you had Do Not Disturb on door, then that would expain the situation. Thank you for the review.

2/10 糟糕

Ryan

不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 5 月入住 2 晚
GM 于 2023年05月19日 的回复
thank you for review.

8/10 还可以

Dorothy，Memphis

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My only issue was the shower nozzle, it wasn't properly connected.
2023 年 4 月入住 2 晚
GM 于 2023年04月28日 的回复
inform the frontdesk next time and they will take care of it. thank you for your review.

2/10 糟糕

Brandy

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
super uncomfortable and rooms smelled like smoke.
2023 年 4 月入住 2 晚
gm 于 2023年04月21日 的回复
we do not allow smoking in a non smoking room. if you notified the desk, they would have checked to see where the smell of smoke is coming from but thank you for the review.

10/10 超赞

Larry

2023 年 3 月入住 2 晚
gm 于 2023年04月21日 的回复
thank you for your review.

8/10 还可以

Marjorie

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff, helpful and pleasant
2023 年 3 月入住 1 晚
GM 于 2023年03月9日 的回复
thank you

6/10 一般

Kim

满意：员工和服务
不满意：清洁度
My room was a suite and it was very big. Under the side table next to the bed was a tennis ball from how many guests ago?? On the other side of the bed between the wall and the side table were some pennies on the floor.... from how many guests ago? So it was an okay stay....
2023 年 2 月入住 1 晚
GM 于 2023年03月2日 的回复
Thank you for your review. we will take care of the Housekeeping Issue.

10/10 超赞

Lawrence

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great host - works hard to make sure guests have a positive experience. Be sure to try the drive thru BBQ just down the road.
2023 年 1 月入住 1 晚
GM 于 2023年02月1日 的回复
thank you for taking the time to review.

10/10 超赞

Michelle

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 1 月入住 1 晚
GM 于 2023年03月9日 的回复
thank you

8/10 还可以

Jennifer

满意：员工和服务，清洁度

10/10 超赞

Virginia

满意：清洁度、员工和服务、客房舒适度
Good place
Homey, quiet,ppl are so nice.
2022 年 12 月入住 1 晚
GM 于 2023年01月9日 的回复
thank you for the review.

6/10 一般

Warren

与家人出行, 带宠物出行
满意：员工和服务，清洁度
不满意：服务设施
It was quiet.
2022 年 12 月入住 1 晚
GM 于 2022年12月27日 的回复
thank you