I booked Suite room (claimed having 600-sq-foot) for my staying this and full paid to Hotels.com before I check in. However, I was just being told there is NO Suite room in Platinum Grand. Then when I call Hotels.com to complain and trying to cancel my booking at Platinum Grand because they cannot offer the room I booked, the hotel just telling lies to Hotels.com saying they have already offer me a Suite room so Hotels.com refused to change hotel for me. And at the same time, Platinum Grand told me, Hotels.com has just only booked a normal single room for me. So, they even refused to put me to a bigger room in the hotel.
Then after all arguments, Platinum Grand finally change a bigger room for my stay which is around 400-sq-foot.
I was totally disappointed with the dishonest of Platinum Grand as they post the room not exist on Hotels.com and they told lies to me and to Hotels.com. I'm sure I'm definitely a loser in this case as I paid for Suite room but in fact I'm just staying in normal double room. I'm disappointed with Hotels.com as well as they are totally unhelpful just trying to let me deal with the hotel myself. Very bad experience!
WAI YI
2018 年 11 月入住 6 晚
10/10 超赞
Asa
2018年05月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Asa
6/10 一般
Cheng-Yeh
2018年04月24日
满意:员工和服务,清洁度
不满意:住宿条件和设施
No hot water for shower and unexpected fire alarm
No hot water for showers in the last two days. The fire alarm ring up for two times in mid night, without any fire. This is my 2nd time to stay, but experience is worse than first time.
nice environment,better servise.Very quiet, can have a good sleep.
真实旅客
8/10 还可以
真实旅客
2015年08月10日
满意:清洁度
不满意:员工和服务
Need improvement on management
This hotel is located at city centre. Good location (if without traffic jam). Staff in the hotel are not very helpful. We originally booked 3 single rooms at the same floor but we notice rooms are not available when we check in. One of us need staying in different floor and with two small bed instead of one single double bed. The arrangement is bad.
Breakfast buffet in fact not many choices and taste is general, not a good one.
We've tried the dinner in the restaurant. The chefs quality seems not very standardised. We order same food in 2 nights, first time, it's good but 2nd time it's bad.
Luckily, there are many good restaurant around the hotel, we can go out easily to have good dinner outside hotel.
真实旅客
10/10 超赞
Leonard
商务旅客
2023年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Don’t pass up this hotel. Heart it!
Nothing short of amazing. The hotel staff is top notch and treated me like a king at every encounter. The Bistro has great food, the fitness centre was well stocked, and the pool was great. A stark difference from a large chain hotel. Pass on Sheraton, Hilton or others and stay here.