「Our stay at New Hotel Prince Palace in Mumbai was extremely disappointing and completely misrepresented on the Hotels.com app.
We reserved a room for three nights and paid upfront using Hotels.com vouchers, with the remaining balance of just over R1,500 paid on arrival. Upon check-in, hotel management stated that they do not accept pre-payment, despite our confirmed booking, and demanded that we pay the R1,500 again—resulting in us being charged twice.
The hotel looks nothing like what is...
「Our stay at New Hotel Prince Palace in Mumbai was extremely disappointing and completely misrepresented on the Hotels.com app.
We reserved a room for three nights and paid upfront using Hotels.com vouchers, with the remaining balance of just over R1,500 paid on arrival. Upon check-in, hotel management stated that they do not accept pre-payment, despite our confirmed booking, and demanded that we pay the R1,500 again—resulting in us being charged twice.
The hotel looks nothing like what is...
Jacob