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关于得克萨斯德克森温德姆戴斯酒店的点评

2 out of 5
得克萨斯德克森温德姆戴斯酒店
3710 Gulf Fwy, I-45 Exit 19, Dickinson, TX

点评

6.2
10 分 - 超赞。130 条好评,共有 654 条点评" "
8 分 - 还可以。165 条好评,共有 654 条点评" "
6 分 - 一般。121 条好评,共有 654 条点评" "
4 分 - 很差。89 条好评,共有 654 条点评" "
2 分 - 糟糕。149 条好评,共有 654 条点评" "

6.4/10

清洁度

6.6/10

员工和服务

5.6/10

服务设施

6.2/10

住宿条件和设施

6.8/10

环保

点评

10/10 超赞

Chrouk

与家人出行
满意:住宿条件和设施
We had a very pleasant stay, the bed was very comfortable
2024 年 5 月入住 2 晚
Sophia CSR 于 2024年05月20日 的回复
Hi Chrouk,Glad to hear that you had a pleasant stay with us. Comfortable sleep is essential, and we're delighted that you found our beds to your liking. Thank you for choosing us, and we hope to welcome you back for another restful experience soon.

8/10 还可以

David

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
Clean, quiet. Overall a good value. Two minor gripes. No place to hang clothes. Tub very slippery.
2024 年 5 月入住 3 晚
Sophia CSR 于 2024年05月20日 的回复
Hi David,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 糟糕

James

不满意:员工和服务
Attempted to check-in within 5/10minutes of making reservation. Wasn't able to make $100 deposit (wouldn't allow me to make it over the phone and person staying didn't have it). Requested cancellation of reservation but hotel would not allow it!!! Very disappointed in service!!!!
2024 年 5 月入住 1 晚

2/10 糟糕

Ronny,Houston

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was rude, they also wanted to overcharge me $100 for ONE NIGHT and Expedia was ZERO HELP. Cancelled reservation and will NOT RECOMMEND THIS LOCATION NOR EXPEDIA
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月13日 的回复
Hi Ronny,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

8/10 还可以

Alvaro

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
No limpiaron la habitación correctamente
2024 年 5 月入住 2 晚
Sophia CSR 于 2024年05月9日 的回复
Hi Alvaro,We apologize for the inconvenience you experienced with the cleanliness of your room. Maintaining a high standard of cleanliness is important to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we'll address this issue promptly to ensure a better experience for our guests in the future.

10/10 超赞

Maristel

满意:住宿条件和设施
n/a
2024 年 5 月入住 1 晚
Sophia CSR 于 2024年05月6日 的回复
Hi Maristel,A hearty thanks for your review. We would be incredibly grateful if you could take a couple of minutes to write your detailed review of our hotel. We use our guests' reviews to improve our services for our guests' future visits. Our team hopes to have the chance to serve you again on your next visit.

8/10 还可以

Donald

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
It was clean and reasonably priced.
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年05月1日 的回复
Hi Donald,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 超赞

Pedro

满意:清洁度、员工和服务、住宿条件和设施
The options to eat are great and walking distance
2024 年 4 月入住 5 晚
Sophia CSR 于 2024年04月29日 的回复
Hi Pedro,We are delighted to hear that you enjoyed the dining options within walking distance of our property. Providing convenient access to a variety of dining choices is important to us, and we're glad that you found the options to be great. Thank you for sharing your positive experience, and we hope to welcome you back for another enjoyable stay in the future.

2/10 糟糕

Greg

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Charged me an additional $100. Said it will be refundable on checkout n
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月27日 的回复
Hi Greg,I regret any inconvenience caused by the additional charge. Please know that our policy requires a 100 damage deposit which is refundable after check-out, and this is to safeguard the property against any damage. It is stated at the hotel and on the website as well. If you have any queries regarding this issue, please call up the property for further assistance.

6/10 一般

Alvin

与家人出行
不满意:员工和服务
Staff very unpersonable
2024 年 4 月入住 12 晚
Sophia CSR 于 2024年04月24日 的回复
Hi Alvin,Providing warm and welcoming service is important to us, and we regret if we fell short of your expectations in this regard. Your feedback is valuable, and we'll address this issue with our team to ensure a more personable experience for all our guests in the future.

8/10 还可以

Alyssa

与配偶出行
满意:员工和服务,清洁度
Front staff was very friendly. Room was missing the mini fridge, but had a microwave at least. The A/C didn't seem to get the room as cold as we'd like either but it was manageable. For the price it was a place to sleep and it did its job well enough.
2024 年 4 月入住 2 晚
Sophia CSR 于 2024年04月22日 的回复
Hi Alyssa,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 一般

Gabriel

与家人出行
This location had a gas station and a MacDonald's within a one to two minute walking distance. This location does not really nave a continental breakfast, all they have is a small coffee area with granola bars.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年04月10日 的回复
Hi Gabriel,We are pleased to hear that our hotel's location near a gas station and McDonald's was convenient for you. However, we regret any inconvenience regarding our breakfast offerings. We appreciate your feedback and will take it into consideration as we strive to improve and better meet the needs of our guests.

8/10 还可以

Rodney

满意:清洁度、员工和服务、住宿条件和设施
It was a great location. Right off the highway for a stop on our way.
2024 年 4 月入住 1 晚
Sophia CSR 于 2024年04月8日 的回复
Hi Rodney, Thank you for your feedback! We're glad to know that you liked our hotel's proximity to the highway. Being conveniently located near major routes can make traveling easier for our guests. If you have any other comments or suggestions, we'd love to hear them. We hope to have the pleasure of welcoming you again.

8/10 还可以

Greta

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Everything was great, the service and the attention, but the only thing is that the floors were so dirty. It was obvious that they didn’t properly cleaned them. My white socks turned brown just for going to the bathroom from the bed one time. I guess the cleaning lady was avoiding it because that dirt was from some time ago. Otherwise, everything was good.
2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月18日 的回复
Hi Greta,We are thrilled to hear that you had a great experience with our service and attention to detail. However, we apologize for the issue with the cleanliness of the floors. We'll address this with our housekeeping team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to welcome you back for an even better stay in the future.

6/10 一般

kavinilavu

与家人出行
满意:员工和服务,清洁度
Room was okay but breakfast is very horrible they not even have a bread. Please don’t consider this hotel if you’re looking for stay and breakfast.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月16日 的回复
Dear Guest,I apologize for the disappointment regarding the breakfast during your stay. Your feedback is valuable, and we will address this issue to improve our offerings. We appreciate your honesty and hope that you will consider giving us another chance to provide you with a better experience in the future.

2/10 糟糕

Katie

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Avoid this place. They will refund your expedia amount and charge more to your CC. You also have to pay more, (20$ an hour) for an early check-in or check-out. There is no place to sit, if you choose not to pay for the early-check in. They will ask you to say outloud your card 4 digit access numbers if paying for anything. This room was disgustingly dirty with 0 amenities. 2 different MEN open our room door with their own key card and without prompt after we payed for early check in. One had to put up a new shower curtain and the other just apologised and closed the door. I was in disbelief and could not leave the proprty due to funds and luggage. I slept in my clothes ontop of the bed with a weapon nearby just incase.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月15日 的回复
Hi Katie,Thank you for sharing your review. We apologize for any inconvenience you may have experienced. This is not typical of our guests' experiences at our property. We have brought this issue to the attention of our management team. If you still have any concerns, please call up the property for further assistance.

4/10 很差

Timothy

满意:员工和服务
不满意:清洁度
Lousy Internet! No place to hang clothes!
2024 年 3 月入住 3 晚
Sophia CSR 于 2024年03月14日 的回复
Hi Timothy,We apologize for the inconvenience caused by the internet and the lack of hanging space for clothes. We will share your feedback with our team for improvements. We value your business and appreciate you choosing us. Hope to have the chance to serve you again on your next visit.

8/10 还可以

Melissa

2024 年 3 月入住 2 晚
Sophia CSR 于 2024年03月30日 的回复
Hi Melissa,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 超赞

Nhan

与家人及幼儿出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The service was excellent.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月5日 的回复
Hi Nhan,Thank you for recognizing our dedication to customer service. We're committed to providing the best experience possible. We can't wait to welcome you back for another exceptional stay.

2/10 糟糕

Jeremy

不满意:员工和服务
The property was great. It was the staff that had the issue. They had four rules posted on the window that they asked us to follow. Even if you follow those rules to an exact t, they will find a way to steal money from you.
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月5日 的回复
Hi Jeremy,Thank you for sharing your feedback with us. After conducting a thorough investigation with our management team, we regret to inform you that your assertion is incorrect. It has come to our attention that there were indications of weed usage in your room. Please be reminded that according to our property policy, smoking is strictly prohibited in the rooms, and designated smoking areas are provided for our guests' convenience, as mentioned on our website and third-party channels.

2/10 糟糕

Montrey

不满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月5日 的回复
Hi Montrey,We apologize for any inconvenience you may have experienced during your visit. Please provide us with specific details about any areas of dissatisfaction so that we may address them and make necessary improvements. Our goal is to provide better service for you in the future.

2/10 糟糕

Mark

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Sophia CSR 于 2024年03月4日 的回复
Hi Mark,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

10/10 超赞

Joann

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月19日 的回复
Hi Joann,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 糟糕

Karan

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting and scary!
This was a terrible scary place to stay. We considered changing even before we were checked in. The room was not even secure! We had car alarms going off in the middle of the night. The door looked like it had been broken into multiple times. We left as soon as it was light enough to be safe to get to our car. There were gaps around door for insect or rodents to get in. It was totally gross and unsafe.
Phone was unusable
Door high was previously broken into and not secure.
Gaps between door and wall let in insects, wind, rain, or anything. Rodents were even able to come in through the gap at bottom of door.
Close up of door. Did not feel secure at all.
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月16日 的回复
Hi Karan,Thank you for sharing your valuable feedback! Safety and security are our top priorities, and we ensure that all our guests feel safe and secure during their stay with us. We will investigate your feedback immediately and take appropriate action to rectify the situation. Your feedback is valuable to us, and we assure you that this will be addressed with utmost seriousness. Please accept our apologies for any inconvenience caused, and we hope you will give us another chance to provide you with a better experience in the future.

2/10 糟糕

Lisa

Working on ck in. Guy said go around corner. We got in car but he meant down the hall. Didn’t tell us until 3rd pass by. Ac in room has no decals. Have to guess what buttons do.
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月10日 的回复
Hi Lisa,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope you might reconsider in the future.

6/10 一般

Tom

商务旅客
满意:客房舒适度
Budget friendly
It's a budget friendly hotel. don't expert a Marriot, Hilton, Sheraton type of room. upgraded vinyl floor but needed to be washed. everything was clean. lobby is being renovated so no breakfast.
2024 年 2 月入住 1 晚
Sophia CSR 于 2024年02月8日 的回复
Hi Tom,Thank you for sharing your experience. We appreciate your understanding regarding our budget-friendly accommodations and ongoing renovations. We're glad to hear that overall, your room was clean and satisfactory. Your feedback helps us improve, and we hope to provide an even better experience on your next visit.

10/10 超赞

Doris

与家人出行
满意:清洁度、员工和服务、客房舒适度
Pleasant Surprise
Very hesitant to book the room since so many others were ridiculously pricey. A little bit hard getting to hotel entrance; no lobby; no breakfast. Fast food restaurants in walking distance. Exterior not appealing but most important for me is a clean room, clean towels and clean sheets. Was not disappointed at all.
2024 年 2 月入住 2 晚
Sophia CSR 于 2024年02月5日 的回复
Hi Doris,We appreciate your honest feedback. It's great to hear that, despite initial hesitations and some external factors, you found the essentials of a clean room, towels, and sheets met to your satisfaction. If there's anything we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to welcome you back for another comfortable stay.

2/10 糟糕

Courtney

2024 年 1 月入住 7 晚
Sophia CSR 于 2024年03月20日 的回复
Hi Courtney,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 糟糕

Steven

与家人出行
不满意:住宿条件和设施,员工和服务
The remote to the TV dint work. Theres no buttons on the TV to change it feom HDMI to normal TV. The phone diesnt work at all. It was all broken up and the cord was cut. So if you had a emergency and your cell was dead, you be out of luck. The saftey latch on the door was missing or broke. However, the bed was comfortable. Clean towels.
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月15日 的回复
Hi Steven,It is disheartening to hear about your experience. Our apologies for all the issues that you encountered. Rest assured, your concerns will be noted and inspected by our team for prompt action. We would value another chance to impress you and we wish you safe travels.

6/10 一般

Courtney

满意:员工和服务
不满意:客房舒适度
2024 年 1 月入住 1 晚
Sophia CSR 于 2024年01月9日 的回复
Hi Courtney,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

10/10 超赞

Phillip

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location.. everything is nearly in same parking lot.. convenient store and McDonald's etc
2023 年 12 月入住 1 晚
Sophia CSR 于 2023年12月27日 的回复
Hi Phillip,We're thrilled to hear that you found our location convenient, with easy access to restaurants and shops nearby. Our team takes great pride in providing a seamless experience for our guests, and we're delighted that you enjoyed your time with us. Thank you for your kind words, and we look forward to hosting you again in the future.

2/10 糟糕

Zion

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Water is stinky, did not change sheets for TEN whole days, freezer didn’t freeze, fridge had mold in it, walked into our room constantly. There were holes in the furniture, it smelled like it hadn’t been cleaned in over a long period of time. I was disgusted, I had to go and buy my own can of Lysol and cleaning supplies to TRY and enjoy my stay. Inconvenient housekeeping.
2023 年 11 月入住 10 晚
Sophia CSR 于 2023年12月7日 的回复
Hi Zion,I sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 还可以

Mathieu

与家人出行
满意:服务设施,员工和服务
Overall it’s fine. The bathroom vent was non functioning and cleanliness was what you would expect. Would stay again.
2023 年 12 月入住 2 晚
Sophia CSR 于 2023年12月7日 的回复
Hi Mathieu,Thank you for your feedback, and we appreciate your understanding. We apologize for any inconvenience regarding the non-functioning bathroom vent and any cleanliness concerns you may have encountered. Your comments are valuable, and we will address these issues to ensure a more comfortable and enjoyable experience for future stays.

10/10 超赞

Luis

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 5 晚
Sophia CSR 于 2023年11月28日 的回复
Hi Luis,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 糟糕

Victor

不满意:清洁度、员工和服务、住宿条件和设施
They didn't want to accommodate a wheelchair user
2023 年 11 月入住 1 晚
Sophia CSR 于 2023年11月21日 的回复
Hi Victor,We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 糟糕

Timothy

与家人及幼儿出行, 与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
I found a box of enemas in the drawer and on was used Laying in the drawer!
2023 年 11 月入住 2 晚
Sophia CSR 于 2023年11月14日 的回复
Hi Timothy,I sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is certainly not the standard we aim to uphold, and I assure you that we take your feedback seriously. I will address this matter with our housekeeping team to ensure proper protocols are followed, and we'll take immediate steps to investigate and rectify the situation. If there's anything more you'd like to share or if we can assist you further, please feel free to reach out to the property.

10/10 超赞

Ricky

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Sophia CSR 于 2023年11月9日 的回复
Hi Ricky,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 还可以

Paul

满意:清洁度、员工和服务、住宿条件和设施
The room appeared to be recently remodeled and was in good shape. The phone did not work and the shower drained a little slow. The A/C unit cooled well and the bed was comfortable.
2023 年 10 月入住 1 晚
Sophia CSR 于 2023年10月18日 的回复
Hi Paul,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our recently remodelled room in good condition and that you enjoyed the comfort of our bed and the effectiveness of our A/C unit. We appreciate your valuable input and look forward to welcoming you back for an even more enjoyable stay in the future.

8/10 还可以

Roland

2023 年 10 月入住 2 晚
Sophia CSR 于 2023年11月6日 的回复
Hi Roland,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

6/10 一般

Megan

不满意:员工和服务,清洁度
Meh at best
There were drops of blood on our comforter The mattress was heavily stained The coffee maker didnt work There was no iron The shower drain was heavily clogged
2023 年 10 月入住 2 晚
Sophia CSR 于 2023年10月16日 的回复
Hi Megan,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
Terrible customer service
2023 年 10 月入住 3 晚
Sophia CSR 于 2023年10月8日 的回复
Dear Guest,I'm genuinely sorry to hear that you had experience with our customer service. This is certainly not the impression we aim to leave with our guests. We take your feedback seriously and will be reviewing our service procedures to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future.

8/10 还可以

Whitney

与家人及幼儿出行
满意:清洁度
The front desk area is under construction, the property on the outside could use some landscaping to upgrade the curb appeal. Our room was nice and clean we had 3 beds in our room which was awesome for our family. We did utilize the pool which was clean and comfortable to swim in. We will stay here again in the future.
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月27日 的回复
Hi Whitney,Thank you for sharing your detailed feedback with us. We're pleased to hear that you found your room clean and comfortable and that the pool met your expectations. We apologize for any inconvenience caused by the construction in the front desk area and appreciate your understanding as we work to improve our facilities. Your suggestion regarding landscaping is duly noted, and we'll take it into consideration for future enhancements. We look forward to welcoming you back on your future visits. Your continued support is greatly appreciated.

8/10 还可以

Isaias

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good stay over all but tv didnt had any channels or cable
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月25日 的回复
Hi Isaias,Thank you for taking the time to share your feedback. We're glad to hear that you had a generally good stay with us. However, we apologize for the inconvenience you experienced with the TV channels. We understand how important entertainment is for our guests, and we're working to rectify this issue promptly. Your input is valuable to us, and we appreciate your understanding. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.

2/10 糟糕

Tommie

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was no continental breakfast, no shampoo, staff hard to reach, staff was rude, and I had to go get another hotel room. I am a business owner that has help staying at different hotels in the area on occasion throughout the year, and will refuse to have my guys, stay there again. I will double a night stay to keep from staying there.
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月22日 的回复
Hi Tommie,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 很差

Jeff

与家人出行
不满意:清洁度、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月20日 的回复
Hi Jeff,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.

10/10 超赞

Mathieu

满意:清洁度、员工和服务、服务设施、住宿条件和设施
very nice staff.
2023 年 9 月入住 2 晚
Sophia CSR 于 2023年09月11日 的回复
Hi Mathieu,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

6/10 一般

Jimmy

与配偶出行
满意:员工和服务
Was very close to fast food places.
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月10日 的回复
Hi Jimmy,That's convenient! Having fast food options nearby can be a real plus, especially for travellers looking for a quick and easy meal option. It sounds like the location worked out well for you. If you have any other comments or questions, feel free to share!

6/10 一般

Tamauj

与家人及幼儿出行
不满意:员工和服务、服务设施、住宿条件和设施
The place is good if you just need somewhere to stay as you are just passing through, the lobby was closed, the attendant was not present and had to be summoned, and the room had damage that requires maintenance. However the bed and shower appeared clean, and the AC worked, so we made the best of it. Also must be mentioned that they offered a honey bun to replace breakfast with the lobby being closed, not sure what to make of that.
2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月10日 的回复
Hi Tamauj,Thank you for sharing your experience. It sounds like your stay was a bit mixed. It's good to know that the essentials like the bed and shower were clean, and the AC was functional. However, it's concerning that there were some maintenance issues and a lack of presence from the attendant. Your feedback is valuable and can be helpful for both the hotel and future guests. If there's anything else you'd like to share or if you have any further questions, feel free to let me know.

10/10 超赞

Louis

2023 年 9 月入住 1 晚
Sophia CSR 于 2023年09月10日 的回复
Hi Louis,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

10/10 超赞

Freddie

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was quiet place nice but did not like fridge did not work right.
2023 年 8 月入住 1 晚
Sophia CSR 于 2023年08月31日 的回复
Hi Freddie,We're glad to hear that you enjoyed the peaceful environment during your stay. However, we're sorry to learn about the inconvenience you faced with the fridge not functioning properly. Your comfort is our priority, and we apologize for any disruption this may have caused. Our maintenance team will promptly address the fridge issue to ensure that it's working perfectly for our future guests. Thank you for bringing this to our attention, and we hope to welcome you back for an even more enjoyable experience in the future.