Ottawa Dominion Arboretum Hotels

"First two nights there was no house keeping. I was told the hotel didn’t have enough linen to change the bedding and also they were short staffed. This was felt at check in, I wasn’t able to check in until 4pm which was incredibly frustrating as I needed the room to change for a conference. Check out is 11am so they had plenty of time to clean the rooms. I got the impression they only had a couple of people working in house keeping. The room was nice and spacious and breakfast was nice. Location was very central and good for amenities. Lots of homeless in Ottawa in general so wasn’t the nicest place to walk at night. We saw someone getting arrested outside the hotel door."

"À besoin d’un peu d’amour mais rénovations en cours"

"Parking was a bit difficult to enter"

"For the price, it’s a great location and set up with kitchens in the room. But everything else is pretty basic."

"Checked me into a different room than what I booked, then overcharged me for it. After Expedia stepped in, they issued a refund but on the wrong credit card. No response when I ask for an accurate receipt and charge as this is a business trip. Last time I stay there, very unfortunate. This used to be a go-to."

"Staff was helpful, and rooms were clean. Great dining experience too."

"Great room provided"

"Tout était très bien. La chambre était propre et le personnel très attentionné. Nous nous sommes senti à la maison. Notre enfant de 4 ans a tout aimé aussi. Par contre, il n'y avait pas de bain dans notre chambre seulement une douche. Peut être à prévoir pour les bébés."

"I stayed two nights at this property, and for an entire day there was no water available from 9:00 a.m. to 4:00 p.m. If I had been informed of this in advance, I would not have chosen to stay there. Guests should be properly notified of any service interruptions ahead of time. Providing bottled water does not adequately address the inability to shower or flush toilets. Additionally, the coffee machine, which was supposed to be complimentary, was out of order during my stay. I also found a nail in my bed, which raises concerns about the cleanliness of the room. Overall, this experience did not meet expectations."