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关于棕榈岛亚特兰蒂斯酒店的点评

5 out of 5
棕榈岛亚特兰蒂斯酒店

点评

9.4

绝佳

10 分 - 超赞。824 条好评，共有 1024 条点评" "
8 分 - 还可以。99 条好评，共有 1024 条点评" "
6 分 - 一般。42 条好评，共有 1024 条点评" "
4 分 - 很差。23 条好评，共有 1024 条点评" "
2 分 - 糟糕。36 条好评，共有 1024 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.6/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Hin Pang

满意：清洁度、员工和服务、服务设施、住宿条件和设施
To my recent stay at the Atlantis, the Imperial club and room was fantastic, highly recommend if you are traveling to Dubai, it would be absolutely worth to spend two nights with this masterpiece! Besides the hardware is marvelous, the service was spot on as well. Iresha with the Imperial club was the a STAR! we have a nice chat and warm welcome when checking in and she listen a lot when I'm complaining with the experience in NOBU. She was the major reason that I enjoy a lot with the stay. Unfortunately, if you are an Asian, please do NOT go to the NOBU, it will be an absolute disaster to visit, the food was bad and the service should be improved if you are consider to be a top restaurant and even you put review and feedback, till now I have not received any contact by the restaurant :(!
2024 年 2 月入住 1 晚
Kym Barter General Manager 于 2024年02月14日 的回复
Dear Hin Pang,Thank you for choosing Atlantis, The Palm for your recent stay. We sincerely appreciate your feedback and recommendation.We're delighted to hear that you found the Imperial Club and room to be fantastic. We take great pride in providing marvelous hardware and spot-on service. It's wonderful to know that Iresha from the Imperial Club stood out as a star, offering a warm welcome and attentive listening to your concerns regarding NOBU. We understand the importance of a memorable experience, and we're thrilled that she played a major role in ensuring your enjoyment during your stay.We regret to learn about your unsatisfactory experience at NOBU. Your feedback regarding the food and service has been duly noted. We are actively reviewing this matter to make necessary improvements. We apologize for any inconvenience caused, and we will reach out to you shortly to discuss your concerns in more detail.Once again, thank you for choosing Atlantis, The Palm. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 超赞

Chieh Wang

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing experience!
2024 年 1 月入住 2 晚
Guest Experience Team 于 2024年01月23日 的回复
Dear Chieh Wang, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 一般

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚
Guest Relations Team 于 2023年11月24日 的回复
Dear Guest, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

KUAN YIN

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
很棒的飯店，服務很好，房間很好，有水樂園，有水族館，有美麗的沙灘，游泳池，住宿三天兩夜還覺得玩不完！
2023 年 10 月入住 2 晚
Kym Barter General Manager and Senior Vice Preside 于 2023年10月14日 的回复
Dear Kuan Yin,Thank you for choosing Atlantis, The Palm for your recent stay. We greatly appreciate your kind words about our exceptional service, well-appointed rooms, thrilling water park, captivating aquarium, picturesque beach, and inviting swimming pools.We understand that three days and two nights may not have been enough time to experience everything our resort has to offer. However, we are delighted to hear that you thoroughly enjoyed your stay and found it to be a truly memorable experience.We look forward to welcoming you back to Atlantis, The Palm in the future. Should you have any further feedback or require assistance, please do not hesitate to reach out to us. We wish you a delightful day and hope to see you soon!Best regards,

10/10 超赞

真实旅客

2023 年 6 月入住 1 晚
Guest Relations Team 于 2023年06月29日 的回复
Dear Guest, Thank you for your perfect rating, we truly hope to welcome you at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm.

10/10 超赞

KA YI

满意：清洁度、员工和服务、住宿条件和设施
Nice view nice photo nice water park nice beach
2023 年 5 月入住 3 晚
Guest Relations Team 于 2023年05月31日 的回复
Dear KA YI, It was a pleasure to have you as our guest here at Atlantis The Royal, and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis The Royal. Best regards, Guest Relations Team, Atlantis The Royal

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常好的體驗
酒店環境十分好，職員都十分友善。房間寬敞乾淨，強烈建議選擇望棕櫚景的房間。另外可以網上訂埋直升機團，係酒店有shuttle 送你去目的地。酒店內有好多餐廳店鋪，都係貴價野
2022 年 11 月入住 2 晚
Guest Relations Team 于 2022年12月4日 的回复
Dear Guest, I am delighted to read that you had an amazing time in Atlantis, The Palm. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 超赞

Kwok Ho

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 4 晚
Guest Relations Team 于 2022年10月7日 的回复
Dear Kwok Ho, Thank you for your perfect rating, we truly hope to welcome you at Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm.

10/10 超赞

De Jun

满意：清洁度、员工和服务、服务设施、住宿条件和设施
服务态度非常好，员工素质不错
2022 年 1 月入住 2 晚
Guest Relations Team 于 2022年01月26日 的回复
Dear De Jun, It was a pleasure to have you as our guest here at Atlantis, The Palm and I am very glad to learn that our products and services exceeded your expectations. We are looking forward to having you back as a guest in Atlantis, The Palm. Best regards, Guest Relations Team, Atlantis, The Palm

10/10 超赞

Veronika，Wakefield

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the most amazing, iconic hotels in the world!!! We made unforgettable memories . It's expensive, but it's worth every penny!!
2024 年 1 月入住 4 晚

8/10 还可以

PRINCESS

满意：员工和服务，清洁度
It is an old hotel, old rooms, all the facilities are old, do not buy full board, no restaurant is good, only 1 was worth it, I expected more in terms of your rooms and meals, they could improve the cleanliness, the beach is not better than the one at Jumeirah beach The gym is small, nothing relevant in good condition.
2024 年 4 月入住 3 晚

10/10 超赞

Imelda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We enjoyed our stay
2024 年 4 月入住 3 晚

10/10 超赞

Saimir，verona

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bellissimo *****
2024 年 4 月入住 5 晚

10/10 超赞

TAMBOURA，augusta

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
IWOLL GO AGAIN
2024 年 4 月入住 4 晚

8/10 还可以

noah

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

Pavlo

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely amazing place! Hotel and waterpark are the best!
2024 年 4 月入住 7 晚
Guest Experience Team 于 2024年04月22日 的回复
Dear Pavlo, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

8/10 还可以

Brendan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
You don’t need club level in my opinion it’s over rated and over priced stick with room only
2024 年 4 月入住 6 晚
Guest Experience Team 于 2024年04月22日 的回复
Dear Brendan, Thank you for taking the time to share your feedback with us. We sincerely hope that you were able to enjoy your stay. Furthermore, your feedback regarding the price for club rooms is duly noted. Please be assured that the feedback has been conveyed to the concerned department heads for review. We hope to have the opportunity to welcome you once again. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

ROUZI

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
All staff very welcoming and friendly. Clean area and lots of activities with great restaurants.
2024 年 4 月入住 4 晚
Guest Experience Team 于 2024年04月22日 的回复
Dear Rouzi, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Chris

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

Jhahanger

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Too busy other than that brilliant
2024 年 4 月入住 2 晚
Atlantis the Palm Guest relations 于 2024年04月20日 的回复
Dear Jhahanger, Thank you for your feedback! We're delighted to hear that you found your experience brilliant overall. We look forward to welcoming you back soon. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Ali

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great resort wilth lovely facilities
2024 年 4 月入住 5 晚
Atlantis the Palm Guest relations 于 2024年04月20日 的回复
Dear Ali, Thank you for your kind words! We're thrilled to hear that you enjoyed your time at Atlantis, The Palm and found our facilities lovely. It was a pleasure having you with us, and we hope to welcome you back soon for another wonderful experience. Best regards, Kym Barter, General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Ali

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel/ resort for families
2024 年 4 月入住 4 晚
Atlantis the Palm Guest relations 于 2024年04月18日 的回复
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay at Atlantis, The Palm. We strive to create memorable experiences for our guests, especially families. We hope to welcome you back for another wonderful stay in the future! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

UGUR

2024 年 4 月入住 2 晚

10/10 超赞

Dr Yunus

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent in every aspect. Above and beyond expectations
2024 年 4 月入住 1 晚
Guest Relations Team 于 2024年04月10日 的回复
Dear Dr. Yunus, we highly appreciate you taking your valuable time to share with us your feedback. We are thrilled to learn that you had a good overall experience during your stay with us. Please be assured that we will constantly seek for the utmost ways to ameliorate our services and continuously provide the best guest experience. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Dave

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚

10/10 超赞

Terrina

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚

10/10 超赞

Tobias

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 9 晚

10/10 超赞

Robert

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Really an amazing family holiday and experience, you pay for it for sure, but it's amazing non the less!
2024 年 3 月入住 6 晚
Guest Experience Team 于 2024年04月7日 的回复
Dear Robert, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Aidan

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Best hotel in the world
2024 年 2 月入住 10 晚
Atlantis the Palm Guest relations 于 2024年04月5日 的回复
Dear Aidan, Thank you for your wonderful feedback! We're thrilled to hear that you consider Atlantis, The Royal to be the best hotel in the world. We look forward to welcoming you again in the future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

2/10 糟糕

Ashwin

与家人及幼儿出行, 与家人出行
不满意：员工和服务，清洁度
My family and I had a nightmare experience at Atlantis. I would never recommend them to anyone in my circle. Our check in experience was the worst. We booked two rooms. We reached early, and they were kind enough to provide one room early. This is where the experience started going downhill, and kept getting worse. The second room was a two bedroom - (connected rooms) for my elderly parents and in-laws. They told us, they would call us as soon as the room is ready. However i had to follow up multiple times, and after 3.30 PM; they tell is there is a technical issue and they cannot give us the designated rooms. All this while my folks were waiting in the lobby, as we had to quickly change clothes. Then they decide to move us from the West towers to the east towers (10-15 mins walk); for no rhyme or reason, and relegate us to the 6th floor from the 10th floor. At this point we were getting late for our desert safari tour; so we asked them to hold on to the keys; and move our bags. When we come back, they screw up again and have just two of the three rooms ready; because some genuis at the check in forgot to give us the key for the third room. Added to this, our allocated room keys stopped working suddenly. So at 9.30 PM night, we have a super tired baby, and four 80 elderly people trying to get to bed without rooms and their bags all put in one room, whose key wasn’t working. I finally complained to the manager to get our rooms allocated and checked in at 9.30 in the night.
2024 年 4 月入住 2 晚
Guest Experience Team 于 2024年04月7日 的回复
Dear Ashwin, Thank you for making time and providing us with your feedback. We are sorry to hear about your experience. Feedback like yours is very important to us and please be assured that your comments have been passed on to the team for required improvement and action. Thank you once again and we hope to have the opportunity to welcome you back at Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Charlotte Elizabeth

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent!
2024 年 3 月入住 6 晚
Guest Experience Team 于 2024年04月3日 的回复
Dear Charlotte, We are pleased that we could exceed your expectations and provide you with the true Atlantis The Palm experience that we strive to uphold. Your valuable comments will be passed on to the team to inspire them to continuously provide exceptional service to our guests. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

jaroslaw

与家人出行
5 STAR
2024 年 3 月入住 3 晚
Guest Experience Team 于 2024年04月3日 的回复
Dear Jaroslaw, Thank you for your positive comments on Expedia. We truly hope to welcome you to Atlantis, The Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

6/10 一般

ALAIN，Miami

与家人出行
满意：住宿条件和设施，清洁度
不满意：员工和服务
I book through Expedia a Family Room, upon check-in a was offered two single connecting room with better view which we accepted cause kids loved the bay view. Also I was charged a one time property taxes as invoiced by Expedia. Day before leaving I check the account balance and I notice hotel charged me twice the property taxes per night (one per each room). After talking to a guest relation rep and his supervisor and even showing my Expedia invoice I was promised a bill fix and a follow up call, neither was done! Upon check out I ended up paying the double property tax fees. Not only the guest relation rep was very rude but also her shift supervisor was very inept and incompetent, unable to make a decision or at least follow up on the situation as promised. Food in the facility was overpriced and overrated, nothing out of ordinary quality wise but expect to shell out a substantial amount of money, it’s ridiculous! One of the tour booked with the hotel was cancelled because of the weather and they didn’t even bother to let us know and we lost almost the entire day waiting to do the activity, definitely a lack of fundamental communication.
2024 年 3 月入住 6 晚
Guest Experience Team 于 2024年04月3日 的回复
Dear Alain, Thank you for sharing your feedback with us. Please accept my sincerest apologies for the lack of follow-up from our guest relations team. Upon investigation, we have confirmed that you were not charged double for the Tourism Fee. Please rest assured that it is charged per room per night, and any confusion in this matter is regrettable. Your feedback about the overpriced and overrated food options on the property, as well as the lack of communication regarding the canceled tour, is duly noted, Please be assured that your comments have been conveyed to the concerned department heads for a thorough review. Best Regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent choice! From front desk, FB, housekeeping and guest services were all accommodating and helpful.
2024 年 3 月入住 4 晚
Atlantis the Palm Guest relations 于 2024年04月1日 的回复
Dear Michael, Thank you for your kind words! We're delighted to hear that you had an excellent experience with our team members across various departments. Providing exceptional service is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back to Atlantis, The Palm for another memorable stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.

10/10 超赞

Lee

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Just got back from a 7 nights holiday at Atlantis, the Palm and already looking into booking next years holiday there. This was the first time staying there and also visiting Dubai, and I can say its by far the best hotel I've stayed in. The staff are incredible, so pleasant and welcoming. Nothing is too much trouble for them, always going that extra mile for you!! Every restaurant we dined at was exceptional.
2024 年 3 月入住 7 晚
Guest Relations Team 于 2024年03月30日 的回复
Dear Lee, thank you for sharing your delightful experience at Atlantis, The Palm. We are thrilled to hear that your stay exceeded expectations and that our dedicated team members contributed to making your holiday memorable. Providing exceptional service is our priority, and we are delighted that you found our staff to be welcoming and attentive throughout your stay. We look forward to welcoming you back for another unforgettable experience next year. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Jonathan

2024 年 3 月入住 5 晚

4/10 很差

Sayed

2024 年 3 月入住 3 晚

10/10 超赞

Neil

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 6 晚

2/10 糟糕

naveen

不满意：员工和服务，清洁度
2024 年 3 月入住 1 晚

10/10 超赞

Ernest

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Best hotel ever. Coming back soon
2024 年 3 月入住 3 晚
Atlantis the Palm Guest relations 于 2024年03月23日 的回复
Dear Ernest, Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience at Atlantis, The Palm. We can't wait to welcome you back soon for another memorable stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Tuyen Thanh

满意：清洁度、员工和服务、住宿条件和设施
That is truly the 5 stars hotel, the staff is excellent, the dinning is excellent
2024 年 2 月入住 4 晚
Atlantis the Palm Guest relations 于 2024年03月22日 的回复
Dear Tuyen, Thank you for your wonderful feedback! We're thrilled to hear that you found Atlantis, The Palm to be a truly 5-star hotel with excellent staff and dining experiences. Your kind words mean a lot to us! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Nina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is such wonderful hotel with amazing food, extremely friendly staff, very clean, quiet at night, fantastic cleaning of the rooms, soft sheets and towels, and above and beyond friendly staff! We stayed a whole week and cannot wait to go back!
2024 年 3 月入住 6 晚
Atlantis the Palm Guest relations 于 2024年03月22日 的回复
Dear Nina, Thank you for your review! We're delighted to hear that you had such a wonderful experience during your stay at Atlantis, The Palm. It's fantastic to know that you enjoyed our amazing food, extremely friendly staff, cleanliness, and quiet atmosphere. We're thrilled that you found our rooms impeccably clean with soft sheets and towels. Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay! Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Shota

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
インペリアルクラブラウンジ付きで宿泊しました。 クラブラウンジでは朝食やアフタヌーンティー、ハッピーアワーで利用しました。 朝食ではブュッフェ以外にもオーダー出来るメニューが非常に豊富です。 アフタヌーンティーではスコーンが非常に美味しかったです。 ハッピーアワーではアルコールが無料になり楽しみました。 上記時間以外も軽食やスナック、ドリンクは常時設置されています。 インペリアルクラブラウンジ付きのプランではアクアベンチャーも無料で利用出来ます。 体力的、スケジュール的に全てのプールアトラクションを周ることは出来ませんでした。 全て周るには最低２日は必要だと思います。 ラウンジはチェックアウト後も滞在出来ます。 またアクアベンチャーもチェックアウト後も利用出来るようです。 オーシャンビューの部屋をセンタクしましたが、素晴らしい眺めでした。 部屋の清掃やアメニティ補充は私が把握しているだけでも一日に3回はあります。　 部屋のグレードにもよるかもしれませんが、麻製のトートバッグを無料で貰うことが出来るためプールへの持ち物を入れたり、お土産にすることも可能です。
2024 年 3 月入住 2 晚
Guest Experience Team 于 2024年03月27日 的回复
Dear Shota, I am delighted to read that you had an amazing time in Atlantis, The Palm. Your kind words on our products and services are highly appreciated and we look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Evelyn，Mamaroneck

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Acuario
2024 年 3 月入住 2 晚
Guest Experience Team 于 2024年03月20日 的回复
Dear Evelyn, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

IVAN

2024 年 3 月入住 7 晚

10/10 超赞

Mariam，Pickering

满意：住宿条件和设施
Beautiful
2024 年 3 月入住 5 晚
Guest Experience Team 于 2024年03月18日 的回复
Dear Mariam, I am delighted to read that you had an amazing time in Atlantis, The Palm. We look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Danielle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Most amazing resort. Exceptional decor and service. Options for dining and activities are superb. All around, the best resort I have experienced in my lifetime.
2024 年 3 月入住 6 晚
Guest Experience Team 于 2024年03月18日 的回复
Dear Danielle, I am happy to learn that your experience was a remarkable one. I wish to sincerely thank you for your feedback and look forward to welcoming you again in a not too distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Tanya

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our overall experience was excellent. We will return in the future.
2024 年 3 月入住 6 晚
Guest Experience Team 于 2024年03月17日 的回复
Dear Tanya, We are happy to learn that your experience was great. We wish to sincerely thank you for your feedback and look forward to welcoming you again in the not-too-distant future. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Rephan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A complete resort with everything you need! Best hotel rooms we've stayed with the best views. Only drawback is that you can't walk to other parts of the palm, and will need to take taxisnbut they are very affordable!
2024 年 3 月入住 5 晚
Guest Relations Team 于 2024年03月16日 的回复
Dear Rephan, thank you for taking the time to share your experience with us. We are delighted to hear that you thoroughly enjoyed your stay at Atlantis The Palm and found our resort amenities to be complete and satisfying. It brings us immense joy to know that you found our hotel rooms to offer the best views and comfort during your visit. We sincerely apologize for any inconvenience caused by the limited accessibility to other parts of the Palm. Your feedback regarding this matter is invaluable to us, and we will certainly take it into consideration for future enhancements. Please be assured that we continually strive to improve our guests' experiences, and your comments will aid us in achieving that goal. Once again, we appreciate your kind words and look forward to welcoming you back for another memorable stay. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm

10/10 超赞

Claudia

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚
Guest Relations Team 于 2024年03月16日 的回复
Dear Claudia, thank you for the perfect rating. We are pleased to learn that were able to meet your expectations. We hope that we can welcome you back soon at Atlantis the Palm. Best regards, Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm