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关于杜布若维尼克宫殿酒店的点评

5 out of 5
杜布若维尼克宫殿酒店
Masarykov Put 20, Dubrovnik

点评

9.4

绝佳

10 分 - 超赞。742 条好评，共有 1002 条点评" "
8 分 - 还可以。196 条好评，共有 1002 条点评" "
6 分 - 一般。41 条好评，共有 1002 条点评" "
4 分 - 很差。12 条好评，共有 1002 条点评" "
2 分 - 糟糕。11 条好评，共有 1002 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A chill hotel next to Adriatic Sea
Nice indoor pool and sauna. Convenient transportation (bus #4) to city center.
2023 年 12 月入住 4 晚
Hrvoje Sanje 于 2024年01月9日 的回复
Dear Guest,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
刚到的时候有服务生帮忙停车，房间宽敞，观景阳台能观赏日落无敌海景。早餐丰富，早上6：30就开始了，方便早出门的安排，一切都挺好。
2019 年 4 月入住 3 晚
Hrvoje Sanje 于 2019年05月4日 的回复
Dear guest, Thank you very much for such nice words and review. We are delighted to see that you enjoyed in your stay with us and that our staff met your expectations. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit. Warm regards, Hrvoje Sanje Hotel Director

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Except no supermarket and resturant nearby, everything is excellent
2018 年 5 月入住 3 晚
Hrvoje Sanje 于 2018年06月5日 的回复
Dear guest, Thank you for posting your review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit. Kind regards, Hrvoje Sanje Hotel Director

6/10 一般

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
美中不足
朋友同行，晚上check in 時發現所訂的四間房有兩間房很臭，酒店表示全滿，只即時換了一間，我需要第二天有人退房才可更換，當晚臭到頭暈。酒店本身很美，設施也很好， Reception的人不大Helpful!經理很明事理，並且道歉，酒店價錢高，本想好好享受，但一晚臭味住宿令到此次旅行 有遺憾。
2017 年 8 月入住 1 晚
Dear guest, Thank you for taking the time to post your review on Expedia site. We are glad to see that you found our hotel beautiful and that you liked our facilities.Thank you for pointing out the things that you were not impressed with and we will work on it. Thank you once again for staying in Dubrovnik Palace. Kind regards, Hrvoje Sanje Hotel Director

6/10 一般

真实旅客

不满意：住宿条件和设施
有好！有不好！
工作人員態度好，酒店設施：泳灘、室內外泳池、Spa都很好。其實check in時，己發現我房間的洗手間發出「公廁」般的咸臭味（不是馬桶，是花灑位置的去水位。），零晨二點變本加厲！在睡房都臭到醒！由於酒店稱已經全滿，不能換房，housekeeping 來洗下馬桶及噴下除臭，完全無助！第二日找清潔公司才可以繼續住！我相信酒店有盡力處理，但已毀了渡假心情！（今次同行朋友共四個房間，2間廁所臭，2間完全無問題。）另外值得一讚，一位朋友皮膚敏感，去reception 問如果找醫生,馬上派車送去看醫院，非常helpful~
2017 年 8 月入住 3 晚
Dear guest, thank you for providing you feedback on Expedia pages. We are happy to read that you liked our staff and our facilities. On the other hand we are sorry to read about your problem with the smell in your bathroom and I apologize for any inconvenience caused by this. Every guest is very important to us and we always try to meet all of our guests expectations. I hope that we will have the honor to welcome you again in the near future when I will personally make sure that you enjoy in your stay from the beginning to an end. With warm regards, Hrvoje Sanje Hotel Director

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Luxurious, fun and convenient
Just 15 mins bus ride from the old town. Right outside the hotel, there is the bus terminal of Bus no. 4, so seats are guaranteed! A gd range of facilities like indoor and outdoor swimming pools, beach, spa, diving centre make it worth spending 1-2 days in the hotel itself after climbing city walls, strolling around the old town in the heat. The rooms are clean, well appointed and come with a lovely balcony. Staff are extremely friendly and welcoming. Pamper yourself with a stay here! Will surely return.
2017 年 8 月入住 3 晚
Dear guest, Thank you for your praising words.I am so happy to read that you loved our location,room, facilities, cleanliness, staff.... Thank you once again for staying with us and for your time in posting your review. Warm regards, Hrvoje Sanje Hotel Director

10/10 超赞

Kit yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 8 月入住 1 晚
Dear Kit yu, Thank you for rating hotel Dubrovnik Palace so highly based on your recent stay. We hope we will have the honor to welcome you again in the near future when we will I am sure once again meet all your expectations. Warm regards, Hrvoje Sanje Hotel Director

10/10 超赞

Kit yu

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
房間舒適，景觀好，只需坐4號巴士便可到old town，車程大約15分鐘，非常方便，
很好的酒店
2017 年 7 月入住 3 晚
Dear Kit yu, Thank you for posting your review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit. Kind regards, Hrvoje Sanje Hotel Director

10/10 超赞

YUE

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
值得一住的酒店
很漂亮，服务很周到。
Hrvoje Sanje 于 2017年06月6日 的回复
Dear YUE, Many thanks for taking the time to write your feedback following your recent stay with us at Dubrovnik Palace Hotel. I was really pleased that you thoroughly enjoyed your stay with us and most importantly the service we provided you with. I have shared your kind words with the team and we all hope that you will come back and stay with us again soon. My kindest regards, Hrvoje Sanje Hotel Director

10/10 超赞

Jason，Aventura

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel with an incredible view from the room. The pool area is very nice
2024 年 5 月入住 3 晚

10/10 超赞

lori

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location was excellent
2024 年 5 月入住 3 晚

10/10 超赞

Claro

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great
2024 年 5 月入住 3 晚

10/10 超赞

Shay

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One could not beat the view from the sea facing room. It was amazing to wake to it each morning. Staff were super friendly and helpful, excellent choice at breakfast. Only weird thing was the lift which when one pressed from the ground floor to our floor 5, started at 7 and went down when you initially pressed your floor number!! But a minor glitch in what is a fantastic hotel.
2024 年 5 月入住 3 晚
Hrvoje Sanje 于 2024年05月26日 的回复
Dear Shay,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the breathtaking view from your sea-facing room and that our staff were able to provide friendly and helpful service throughout your stay. We're glad you appreciated the excellent breakfast selection as well. Your feedback about the lift is noted, and we apologize for any inconvenience it may have caused. We're pleased to know that overall, you found our hotel to be fantastic. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We hope to welcome you back soon for another memorable stay!With warm regards,Hrvoje SanjeHotel Director

10/10 超赞

Cynthia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful! Needs more parking
2024 年 4 月入住 7 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Cynthia,thank you for staying at Dubrovnik Palace and for providing your nice feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

andrew

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel and great location Staff very friendly and helpful Sunset were amazing.
2024 年 4 月入住 5 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Andrew,We would like to thank you for taking the time to post your review and we are glad to see that you enjoyed in your stay.Thank you for all praising words towards the staff and hotel itself. We hope we will have the pleasure to welcome you again in the future. Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, don’t be discouraged that this may be too far from Old Town - it was very quick and easy to catch the bus and the hotel was beautiful, quiet and had the best views. We wish we could’ve had use of the third restaurant and main pool, but we think we may have visited a few weeks early. Staff we very friendly and helpful.
2024 年 4 月入住 3 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Thomas, thank you for posting your great review on Expedia site. We are so happy to see that you enjoyed in your stay and that our staff was very friendly and helpful. As you mentioned during May we usually open our beach outlets and we hope to have the opportunity to welcome you during the high season as well so you can experience our beautiful beach area. We hope we will see you again in the near future and thank you once again for staying with us.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Mario

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
View of the sea is wonderful in any place of the hotel, pool area and access tho the sea are fantastic, it os a place to state and enjoy.
2024 年 4 月入住 2 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Mario,Thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Nikaule

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel, we had an excellent stay. Lovely staff and always helpful. The bus went straight from the hotel to the Old Town, which was really easy and accessible. No faults
2024 年 4 月入住 4 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Nikaule, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. It is great to see that you had an excellent stay. We are especially grateful for your recognition of our staff. .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 超赞

Marko

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Top
2024 年 4 月入住 3 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Marko,We are delighted to see your positive rating! Thank you for staying with us. We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

serge

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent accueil et service brunch copieux qui pourrait être un peu plus chaud et un barre de soutien à bonne hauteur pour sortir de la baignoire en toute sécurité
2024 年 4 月入住 15 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Serge,Thank you for taking the time to post your review on Expedia pages.We are glad to see that overall you enjoyed your stay with us.Thank you for pointing out the things that you were not impressed with and we will work on it.Thank you once again for staying in Dubrovnik Palace.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were all friendly and available to help. One thing I really appreciated was that it was quiet, with no loud bar music. The grounds were clean and well-maintained. If you enjoy walking, there are a couple of trail on the adjacent hill, and it's a simple walk down the road if you want to try neighboring restaurants and shops. The bus is extremely convenient as it stop right outside the front doors.
2024 年 4 月入住 7 晚
Hrvoje Sanje 于 2024年05月1日 的回复
Dear Mark,Thank you for posting your great review. We are delighted to see that you enjoyed in your stay with us and liked our staff, location, cleanliness, bus connections... Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

J

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚
Hrvoje Sanje 于 2024年05月26日 的回复
Dear J,Thank you for posting your review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Simon

2024 年 4 月入住 3 晚
Hrvoje Sanje 于 2024年05月26日 的回复
Dear Simon,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

8/10 还可以

Satya Bharani

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very well maintained and friendly staff. Great location. Sea view rooms are definitely a huge plus. The air conditioning could not be controlled and it was very hot in the room. Had to keep the balcony door open however the early light did not help as we wanted to rest but could not. The room service was forgotten and we had to remind 3 times to get us what we requested.
2024 年 3 月入住 3 晚
Hrvoje Sanje 于 2024年04月6日 的回复
Dear Satya Bharani,Thank you for taking the time to post your review on Expedia pages.We are glad to see that overall you enjoyed your stay with us and that you liked our location, hotel maintenance , views...Thank you for pointing out all the things that you were not impressed with and we will immediately work on it.Thank you once again for staying in Dubrovnik Palace.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Zdzislaw，glenview

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location perfect view,delicious breakfast convenience bus to the old town right from the hotel.Definitely I’ll recommend this hotel
2024 年 3 月入住 2 晚
Hrvoje Sanje 于 2024年04月6日 的回复
Dear Zdzislaw,We would like to thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are delighted to see that you thoroughly enjoyed in your stay. Thank you once again for staying with us and for recommending our hotel to others. We are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Kana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
夕食付で予約したが、飛行機の関係で夕食が取れなかったのですが、代わりにと食事を部屋に用意してくださり、とても助かりました。 旧市街地からは少し遠いですが、リゾートホテルでゆっくり滞在出来ました。
2024 年 3 月入住 2 晚
Hrvoje Sanje 于 2024年04月6日 的回复
Dear Kana,Thank you for posting your nice review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Klaus

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Tolle Lage, wirklich ein Luxushotel
Wir haben 3 Nächte hier übernachtet. Wir erhielten ein kostenloses Upgrade, so war das Zimmer noch etwas oberhalb des Meeres (direkter Blick auf den Sonnenuntergang) Wir hatten Halbpension gebucht (sehr zu empfehlen. tolle Auswahl und Qualität), auch der Spabereich ist wirklich auch durch die Meeressicht sehr zu empfehlen. Kleiner Kritikpunkt: Die Tiefgarage hat zwar einen direkten Zugang zum Hotel, aber nur über eine Treppe. Etwas merkwürdig für dieses ansonsten sehr gut durchdachtem Hotel
2024 年 2 月入住 3 晚
Hrvoje Sanje 于 2024年03月2日 的回复
Dear Klaus,We would like to thank you for taking the time to share your positive experience from Dubrovnik Palace on Hotels.com site We are delighted to see that you thoroughly enjoyed in your stay. Thank you once again for staying with us and for recommending our hotel to others. We are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel DIrector

10/10 超赞

Tomislav

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is great.
2024 年 2 月入住 1 晚
Hrvoje Sanje 于 2024年03月2日 的回复
Dear Tomislav,Thank you for posting your great review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

8/10 还可以

BERNARD

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pour y dormir uniquement!
Belle chambre avec vue magnifique,personnel aimable MAIS la cuisine en demi pension,seul resto ouvert en janvier,laisse à désirer:attente trop longue et plats trés peu goûteux,donc 5/5 pour la chambre avec le petit déj mais 3/5 pour la cantine!
2024 年 1 月入住 2 晚
Hrvoje Sanje 于 2024年02月4日 的回复
Dear BERNARD,Thank you for your kind review and for choosing our hotel for your stay in Dubrovnik.We are happy to see that you enjoyed in your stay and that you liked our rooms.We are grateful for your comments and we will work on the area you mentioned to improve it.Thank you once again and hope we will have the pleasure to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

4/10 很差

Riccardo

与家人出行
满意：清洁度
不满意：服务设施，员工和服务
2023 年 12 月入住 6 晚
Hrvoje Sanje 于 2024年02月4日 的回复
Dear Riccardo, thank you for staying with us and for posting your feedback on Expedia pages.We are sorry to see that we failed to meet your expectations and we are sad because we did not have a chance to change your experience. We hope to have the opportunity to welcome you again in the future so we can meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

8/10 还可以

Arina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hrvoje Sanje 于 2024年01月9日 的回复
Dear Arina,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 超赞

fabiana

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 4 晚
Hrvoje Sanje 于 2023年12月1日 的回复
Dear Fabiana,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 超赞

Miroslav

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfekt, rundherum alles so wie man sich das wünscht
2023 年 11 月入住 1 晚
Hrvoje Sanje 于 2023年12月1日 的回复
Dear Miroslav,thank you for staying at Dubrovnik Palace and for providing your nice feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Steve

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fabulous hotel with stunning views. Just perfect.
This hotel was a real find, spotless, friendly and helpful staff and absolutely stunning views. We had a room with a balcony which looked out over the sea which was amazing. We drove from Dubrovnik airport to the hotel then on to Split later in our stay so it was great to have free underground parking during our stay too. Bus stop right outside the hotel for a short 10-15 min bus ride into the town.
2023 年 9 月入住 2 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Steve,thank you for your praising words! We are delighted to receive your wonderful feedback and to see that you have thoroughly enjoyed your stay with us. We hope to have the honour to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

8/10 还可以

Joao

与配偶出行
满意：住宿条件和设施，清洁度
The cleanliness of the room was horrible, where we could see the dust on the furniture what is not acceptable for a 5 star hotel. The furniture was damage what is not acceptable for the price paid and for a 5 start hotel. The front office staff was very impersonal/attentive, upon check out never asked "how was the stay" "did you enjoy or have any issue". They think just because they have an incredible view that is enough, but 5 start property the goal is to exceed the guest expectations and not the opposite.
2023 年 10 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Joao, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in several aspects of your stay and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will work to improve. We are also sorry that we did not have a chance to talk to you while you were still in the hotel and to try to turn your experience around. We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

8/10 还可以

veronika

满意：清洁度、员工和服务、住宿条件和设施
Nice view and a nice setting. Staff was a bit mixed, not everyone to the same standard.
2023 年 10 月入住 5 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Veronika,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit when we will do our best to meet all your expectations.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Sophisticated and chic design, amazing service, stunning views and beach area. Highly recommended!
2023 年 9 月入住 2 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Angela, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our service which makes us unique and different.Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 超赞

Thomas

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 10 月入住 2 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Thomas,thank you for staying with us and for grading us so highly based on your recent stay. We look forward to welcoming you again in the near future.Warm regards,Hrvoje SanjeHotel Director

10/10 超赞

Gianni

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice resorts on the water, the ocean was beautiful, great swimming. Restaurants were good. Bus in front of hotel, great to get around town.
2023 年 10 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Gianni,Thank you for posting your nice review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

6/10 一般

Anthony

与配偶出行
满意：住宿条件和设施，服务设施
不满意：员工和服务
This hotel was pretty good in terms of facilities - if you want a nice sea view suite, spa, pools, gym, little shop, decent brekkie etc... It's got the lot. What it falls very short on is service - you do not get that 5* service and some of the staff were just not happy to be there... Pool bar guy - miserable, guy on reception - miserable and egg guy - positively rude! Maybe it is because I had the audacity to book at expensive prices outside of the peak season..? Maybe it was understaffed and the strain was showing. I did speak to the manager, who was very helpful and slightly surprised (or at least a master actor!) The main issue was room management - maids were lovely, but did bare minimum and didn't restock anything e.g. towels, shampoo, bodywash etc... if you run out you need to notify them coz they sure as hell ain't gonna check. They also choose to remake beds as opposed to change sheets. Again, if you want a fresh bed - you need to ask - then they do and do v.nicely! Minibar management was a fiasco and worked at odds with chamber maid routine... Chamber maids clearly are briefed to leave all used glasses in the room where they stand and then minibar man comes at any random time to take away and replenish/ check minibar...? Crazy... Room looks great but then you haver old coffee cup and wine glasses left out... In a week we had to call for stock ups of bathroom products, towels, cups, glasses etc... Could do better!
2023 年 10 月入住 8 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Anthony, thank you for posting your feedback on Expedia pages. We are sorry to see that we failed to meet your expectations in terms of service and we apologize for any inconvenience caused by this. We will look deeper into all your comments and we will immediately work to improve. We are usually very proud on service that we provide to our guests and we need to analize what has happened in your case Thank you for pointing out our great facilities.We hope to have the opportunity to welcome you again in the future when we will do our best to meet all your expectations.Warm regards,Hrvoje SanjeHotel Director

8/10 还可以

Tron

2023 年 10 月入住 2 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Tron,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway. Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

william

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hell yes!
5 star resort. Fantastic. Incredible location. Staff went beyond to help. Can’t recommend enough. Restaurants downstairs great. Breakfast comprehensive. Beach area awesome. We’ll be saving up to return. Expensive and worth every penny.
2023 年 9 月入住 7 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear William,We would like to thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia site. We are delighted to see that you thoroughly enjoyed in your stay. Thank you once again for staying with us and for recommending our hotel to others. We are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

María

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
all
2023 年 9 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Maria,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Laura

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We stayed for 3 nights and enjoyed it all! Transportation is very convenient. You can catch Bus #4 right outside the hotel and it takes you to/from downtown Dubrovnik (the old city gate). The views and sunsets from our balcony were awesome. Pool and ocean swimming was great. The staff was very helpful. A number of really good restaurants are within about 10 minute walk.
2023 年 9 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Laura, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our staff, bus connections and our views.Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director

10/10 超赞

Lynda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious general areas, regular bus service into town centre, good leisure facilities
2023 年 10 月入住 7 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Lynda,thank you for staying at Dubrovnik Palace and for providing your nice feedback. We are glad to see that you enjoyed in your stay with us and we hope we will have the pleasure to welcome you again in the future.Best regards,Hrvoje SanjeHotel Director

10/10 超赞

YOSHINORI

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
旧市街へのバスがホテル前から出ており、出発地なので、座れるのがよい。部屋にはヨーロッパのホテルには珍しく湯沸器もあるのでありがたい。ホテル内にコンビニがないので、水は事前に買っておく方がよい。プライドビーチがある。ビーチから海に入る階段は滑りやすいので要注意。ホテルで円からユーロへの両替もしてくれる。
2023 年 10 月入住 2 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear YOSHINORI,Thank you for posting your wonderful review. We are delighted to see that you enjoyed in your stay with us. Thank you once again for staying at Dubrovnik Palace and we are looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Federico

满意：清洁度、员工和服务、客房舒适度
Amazing trip to Dubrovnik
Excelent hotel, the location is perfect as you can enjoy the ocean and be 15-20 mins away from Old Town using the public bus which works perfectly.
2023 年 9 月入住 4 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Federico,thank you for staying at Dubrovnik Palace and for providing your wonderful feedback. We are glad to see that you enjoyed in your stay with us and we hope we will have the pleasure to welcome you again in the future.Best regards,Hrvoje SanjeHotel Director

8/10 还可以

Anna

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 4 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Anna,thank you for staying at Dubrovnik Palace and for providing your feedback. We are already looking forward to your next visit.Kind regards,Hrvoje SanjeHotel Director

10/10 超赞

Julia

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excelente hotel
Hotel excelente, atendimento ótimo, restaurante maravilhoso. O melhor hotel que já fiquei. Único defeito é a conexão do Wi-Fi nas áreas das piscinas, o sinal é bem fraco e muitas vezes não é possível nem conectar.
2023 年 9 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Julia,thank you for your praising words! We are delighted to receive your wonderful feedback and to see that you have thoroughly enjoyed your stay with us. We hope to have the honour to welcome you again in the future.Warm regards,Hrvoje SanjeHotel Director

10/10 超赞

Marina

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing concierge’s. They were excellent with customer service.
2023 年 9 月入住 3 晚
Hrvoje Sanje 于 2023年11月4日 的回复
Dear Marina, thank you for taking the time to share your positive experience from Dubrovnik Palace on Expedia pages. We are especially grateful for your recognition of our service which makes us unique and different .Thank you for choosing our hotel for your stay in Dubrovnik and we hope we will have the honour to welcome you again in the future. Best regards,Hrvoje SanjeHotel Director