The property itself is lovely, but it falls well short of the four-star experience one would expect. Unfortunately, the most disappointing aspect of our stay was the reception team’s leadership. The management came across as condescending and lacking in basic empathy—a stark contrast to the warm hospitality one hopes for.
It’s a real shame, because the hotel has so much potential. The cave bar is stunning, and the sea swimming area is a slice of natural paradise. But a hotel is only as good as its people, and in this case, the reception management seriously lets it down. A sad and frustrating experience overall.