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关于杜鲁斯精神山美洲贝斯特维佑酒店的点评

2 out of 5
杜鲁斯精神山美洲贝斯特维佑酒店
9315 Westgate Blvd, Duluth, MN

点评

7.8

还可以

10 分 - 超赞。313 条好评，共有 1003 条点评" "
8 分 - 还可以。379 条好评，共有 1003 条点评" "
6 分 - 一般。176 条好评，共有 1003 条点评" "
4 分 - 很差。95 条好评，共有 1003 条点评" "
2 分 - 糟糕。40 条好评，共有 1003 条点评" "

7.8/10

清洁度

8.8/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

7.2/10

环保

点评

8/10 还可以

Brian

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
For the price it was a good stay. The bed was comfortable, coffee maker but no keurig machine. The bathroom itself needs better lighting. It’s dark. Back entrance door needs to be fixed. It slams shut which we heard a lot since we were close to the exit. Breakfast was decent but no gluten free or dairy free options except boiled eggs. No fruit. All in all it was fair
2024 年 5 月入住 2 晚
Ryan Jones - General Manager 于 2024年05月16日 的回复
Thank you, Brian. We appreciate you taking the time to send us your feedback regarding your stay.

10/10 超赞

Rebecca

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast and very nice workers in front desk loved staying here
2024 年 5 月入住 1 晚
Ryan Jones - General Manager 于 2024年05月13日 的回复
Thank you Rebecca. We are very glad to see you enjoyed your stay with us.

10/10 超赞

Mistie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a pool side room. I loved that the teen could go play & i could see him from my room. Wish the game room was available or the sign taken down.
2024 年 5 月入住 2 晚
Ryan Jones - General Manager 于 2024年05月10日 的回复
Thank you very much Mistie for sharing your review with us. We are happy to see you enjoyed your stay.

6/10 一般

Jenny

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
It was good for an overnight. They are remodeling. Will come back. Good location. Room was clean and comfortable.
2024 年 5 月入住 1 晚
Ryan Jones - General Manager 于 2024年05月8日 的回复
Thank you very much Jenny. We appreciate you taking the time to share your feedback with us.

8/10 还可以

Anthony

满意：员工和服务，清洁度
Mattresses are comfortable, and the room is clean.
2024 年 5 月入住 2 晚
Ryan Jones - General Manager 于 2024年05月7日 的回复
Thank you very much Anthony. We appreciate you taking the time to share your feedback with us.

10/10 超赞

Theresa，Minneapolis

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I stayed one night at this hotel. The rooms were a little sparse in the decoration category, however, the rooms were clean and the beds were comfortable. The hotel was very quiet and I got a good nights sleep. The staff at the front desk were extremely helpful and nice.
2024 年 5 月入住 1 晚
Travis - Assistant General Manager 于 2024年05月7日 的回复
Thanks so much for the review!

8/10 还可以

Michael

与配偶出行
Heat in room didn’t work good.
2024 年 5 月入住 1 晚
Ryan Jones - General Manager 于 2024年05月6日 的回复
Thank you very much Michael. We will pass your comments along to our maintenance staff.

10/10 超赞

Kerry

与配偶出行
满意：住宿条件和设施，员工和服务
I didn’t realize when I booked that our room was poolside. We had no plans of using the pool and it was quite noisy. But! At 10 pm, it completely quieted down and we slept well. The smell of chlorine was strong but we made due. The bed was comfortable room was adequate
2024 年 5 月入住 1 晚
Ryan Jones - General Manager 于 2024年05月6日 的回复
Thank you very much Kerry. We are glad to see you enjoyed your stay with us.

4/10 很差

Raymond，Otsego

满意：员工和服务
不满意：住宿条件和设施
This property is in the process of being renovated, but until it's complete I will not stay here again. Room was in very poor repair. Soft floors under the old, worn, dirty carpet. No accessible outlets at the head of the beds without moving the mattress. Fixtures worn, terrible wifi service in the room I was in. Given the condition of this property, I'm surprised they didn't just push it over and build new. Access and parking are also poorly configured. They are rebranding to Baymont by Wyndham, and that's what the signage says above the door.
2024 年 5 月入住 2 晚
Ryan Jones - General Manager 于 2024年05月6日 的回复
Thank you very much Raymond. We appreciate your patience and understanding during our renovation and remodeling stage.

10/10 超赞

Teresa

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff at front desk was very welcoming. Rooms were very clean. They have a fridge and microwave. Beds are quite firm but not uncomfortable. Pillows are very comfy. Overall we enjoyed our stay here.
2024 年 5 月入住 1 晚
Ryan Jones - General Manager 于 2024年05月6日 的回复
Thank you Teresa. We appreciate you taking the time to share your review with us. We do hope to see you again on your next trip back to Duluth.

10/10 超赞

GINGER

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in staff was very friendly and accommodating. Nice pool area and pool. Room was very clean and cozy. Breakfast was delicious.
2024 年 5 月入住 1 晚

10/10 超赞

robert

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

10/10 超赞

Joe

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The 5 star rating is based off price of room. If this was double the price would have been a lower rating. With that aside. Was exactly what i expected. Nice pool area for the kids. Rooms available for pool area. Sliding door from room to pool area. Also rooms that over look the pool area. I would bring the kids here again. We had a good experience.
2024 年 4 月入住 2 晚
Travis - Assistant General Manager 于 2024年04月30日 的回复
Joe, thanks so much for the kind review! We hope to see you here again. And hopefully our full remodel will be done.

8/10 还可以

Jaci

与家人出行
The property is in need of updating. The mattresses were uncomfortable and the blankets were not heavy enough for the cold room. Parking lot is also in need of some major repair. It’s a very convenient location for us when traveling this area.
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月28日 的回复
Thank you very much Jaci for sharing your feedback with us. We are currently undergoing remodeling and renovations. We appreciate your patience during this time, and hope to see you again on your next trip back to Duluth.

10/10 超赞

Veronica

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfecto para la familia.
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月27日 的回复
Thank you very much Veronica. We appreciate your kind words and positive feedback.

6/10 一般

Melissa

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Property undergoing renovation. Room was clean. Staff was friendly. Bed blankets were old and worn. Curtains had holes in blackout fabric. Heat unit looked like it had been through a war. Overall, it is a well worn hotel. However, it is being changed to Baymont so it will all be updated and made fresh.
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月25日 的回复
Thank you very much Melissa for sharing your review with us. We hope to see you again on your next trip back to Duluth once our renovations are completed in full.

6/10 一般

Charles

满意：员工和服务
2024 年 4 月入住 2 晚
Ryan Jones - General Manager 于 2024年04月22日 的回复
Thank you very much Charles for sharing your review with us.

10/10 超赞

Dawn

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月22日 的回复
Thank you very much Dawn for sharing your review with us.

4/10 很差

Yvonne

满意：员工和服务
不满意：住宿条件和设施，清洁度
Outdated, hot tub not working, other guests were rude.
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月14日 的回复
Thank you Yvonne. I do apologize that your stay didn't meet your expectations. We appreciate your patience during our current remodeling phase.

10/10 超赞

Vielka，San Jose

满意：员工和服务，清洁度
2024 年 4 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月14日 的回复
Thank you Vielka. We appreciate you taking the time to share your review with us.

4/10 很差

Shawn

不满意：员工和服务、服务设施、住宿条件和设施
No laundry. No hot tub. No arcade. No room service. No patio. Room was freezing regardless of the heat setting. Wish i could get my money back.
2024 年 3 月入住 2 晚
Ryan Jones - General Manager 于 2024年04月9日 的回复
Thank you very much Shawn for sharing your feedback with us. I do apologize that your stay didn't meet your expectations. We do appreciate your patience during our current remodeling.

10/10 超赞

Douglas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great place to stay and at tend the snocross races at Spirit mtn
2024 年 4 月入住 2 晚
Ryan Jones - General Manager 于 2024年04月8日 的回复
We are very happy to see you enjoyed your stay with us Douglas. We do hope to see you again on your next trip back to Duluth.

10/10 超赞

Hannah

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean
2024 年 3 月入住 2 晚
Ryan Jones - General Manager 于 2024年04月7日 的回复
Thank you very much Hannah for sharing your feedback with us. We hope to see you again on your next trip back to Duluth.

10/10 超赞

Cassandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The workers were very excellent when i needed something.
2024 年 3 月入住 10 晚
Travis - Assistant General Manager 于 2024年03月26日 的回复
Thanks so much for the review!

10/10 超赞

Brooke

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月27日 的回复
Thank you very much Brooke. We hope to see you again on your next trip back to Duluth.

10/10 超赞

greg

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The price was reasonable.
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月26日 的回复
Thank you very much Greg for sharing your review with us. We are happy to see you enjoyed your stay.

10/10 超赞

Nathan

2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年04月13日 的回复
Thank you very much Nathan. We hope to see you again on your next trip back to Duluth.

8/10 还可以

Jonathan

满意：清洁度、员工和服务、住宿条件和设施
Excellent staff—super friendly and accommodating.
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月24日 的回复
Thank you very much Jonathan. We hope to see you again on your next trip back to Duluth.

8/10 还可以

Pam

2024 年 3 月入住 2 晚
Ryan Jones - General Manager 于 2024年04月7日 的回复
Hello Pam. We appreciate you taking the time to share your review with us.

8/10 还可以

Sabrina，HARRIS

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
Breakfast was good- rooms are outdated
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月18日 的回复
Thank you Sabrina for taking the time to share your review with us.

8/10 还可以

amy

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This definitely isn’t a new property and has changed hands a few times as evident by previous chain names appearing in places within the property. However, all public spaces including the lobby, breakfast area, and pool are well-maintained and clean, as well as our room. There are a few amenities that are located in the building but are not available (whirlpool, sauna, guest laundry) but I don’t believe they are advertised, so no loss there. We were told upon check-in that there wouldn’t be housekeeping during our stay because of a staff shortage but they make it clear we could ask for anything we needed at the desk. I did end up stopping at the desk with a couple questions/requests and they were very helpful and polite. My family was in town for a short weekend stay to see the sights of Duluth and this motel made it easy to get to and from where we wanted to be with quick access to the freeway at a reasonable price (for a clean motel with a pool). As a bonus, we had a room with patio door access to outside, overlooking the city. A side-note feature I liked was the beds sitting on box frames so you don’t have to worry about losing items under the bed. The mattresses are quite firm. Overall, I would definitely stay here again.
2024 年 3 月入住 2 晚
Ryan Jones - General Manager 于 2024年03月18日 的回复
Thank you very much Amy for taking the time to share your review with us. We look forward to seeing you again on your next trip back to Duluth.

10/10 超赞

Steve

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff and location
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月15日 的回复
Thank you very much Steve. We hope to see you again on your next trip back to Duluth.

10/10 超赞

Travis

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy to get to
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月14日 的回复
Thank you Travis. We appreciate you taking to the time to share your review with us.

8/10 还可以

Denise

Room was clean, other areas need updating
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月14日 的回复
Thank you very much Denise. We are currently in the process of fully remodeling the hotel. We look forward to seeing you again on your next trip back to Duluth to see those new updates.

8/10 还可以

Scott

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月14日 的回复
Thank you very much Scott for sharing your review with us.

2/10 糟糕

Christopher，Eden Prairie

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
The walls of this hotel are paper thin and the building is saying so doors are not flush which means sounds travel through the walls very easily. Do not stay here unless necessary.
2024 年 3 月入住 2 晚
Ryan Jones - General Manager 于 2024年03月11日 的回复
Thank you very much Christopher for sharing your feedback with us. I do apologize that your stay didn't meet your expectations. We appreciate you taking the time to do so.

10/10 超赞

Andy

满意：员工和服务，清洁度
Great location for skiing
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月12日 的回复
Thank you very much Andy. We are happy to see you enjoyed your stay with us.

6/10 一般

Jacob

满意：员工和服务
2024 年 3 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月8日 的回复
Thank you very much Jacob for sharing your feedback with us.

10/10 超赞

Amy

团体旅客, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking is a bit confusing but they were super accommodating even trying to give me a comfortable room on the main floor as i was staying after a procedure they let us check in early so we didn’t have to check in after my procedure amazing place
2024 年 2 月入住 1 晚
Ryan Jones - General Manager 于 2024年03月1日 的回复
Thank you Amy. We appreciate you taking the time to share your feedback with us. I'm happy to see we were able to accomodate your requests. And we are glad to see you enjoyed your stay with us.

10/10 超赞

Noelle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was super friendly and accommodating. The pool area was much nicer than I expected! I believe the pool was heated, or I was just so excited to swim in February that I didn’t care- either way loved the pool. Rooms were spacious and quiet. I really enjoyed my stay here
Ryan Jones - General Manager 于 2024年03月1日 的回复
Thank you very much Noelle. We look forward to seeing you again on your next trip back to Duluth.

6/10 一般

Daniel

满意：员工和服务，清洁度
不满意：住宿条件和设施
Hot tub is never working!!!!
2024 年 1 月入住 1 晚
Ryan Jones - General Manager 于 2024年02月25日 的回复
Thank you very much Daniel for sharing your feedback with us. And we do appreciate your patience during our current remodeling phase.

10/10 超赞

Gary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and comfortable. They are renovating the place but still very good!
2024 年 2 月入住 1 晚
Ryan Jones - General Manager 于 2024年02月28日 的回复
Thank you very much Gary for sharing your feedback with us. We are glad to see you enjoyed your stay.

6/10 一般

Larry

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施，服务设施
Uneven steps to enter property. No elevator. Appears non compliant with handicap standards. No microwave or refrigerator in room. Very uncomfortable seating in room.
2024 年 2 月入住 1 晚
Travis - Assistant General Manager 于 2024年02月20日 的回复
Thanks for the review.

8/10 还可以

Amy

满意：员工和服务，清洁度
Remodel in place. Not great but not bad for price.
2024 年 2 月入住 3 晚
Travis - Assistant General Manager 于 2024年02月13日 的回复
Thanks for the review.

4/10 很差

Troy

不满意：清洁度、服务设施、住宿条件和设施
The property was extremely dated, however, was under construction. The construction area wasn’t segmented from available rooms i.e.; construction materials lying in the hallway, open doors approximately 10, not shielded off from the tenants. The fitness room and hot tub were also under construction. None of which was advertised upon booking the room. The steps leading into the building had settled and had a dangerous down slope to them, as well as the parking lot being on a hill. When I asked the Hostess about a possible discount, as the construction was not advertised, she said they had already discounted property. A search of surrounding hotels revealed approximately 10 at a price lower than I paid at this hotel. With the condition of the hotel and the laissez-faire attitude of staff and general uncleanliness, I would definitely not recommend this hotel.
2024 年 2 月入住 2 晚
Travis - Assistant General Manager 于 2024年02月13日 的回复
Thanks for the review

6/10 一般

Dennis

与配偶出行
满意：员工和服务，清洁度
Noise from the hallways and anything upstairs would shake through the building, was fairly loud until about 10-10:30 pm and started right back up around 6-6:30, I realize that it was under a construction remodel in which they were very upfront about but this was a Saturday evening stay through Sunday morning, no construction going on just constantly loud traffic up and down the hallways. Other than that it was fine.
2024 年 2 月入住 1 晚
Travis - Assistant General Manager 于 2024年02月13日 的回复
Thanks for the review

8/10 还可以

maria

满意：清洁度、员工和服务、住宿条件和设施
Cheap, clean and friendly staff
2024 年 2 月入住 1 晚
Ryan Jones - General Manager 于 2024年02月12日 的回复
Thank you very much Maria for sharing your review with us.

10/10 超赞

timothy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easy checkin, clean, quiet, right along major route
2024 年 2 月入住 1 晚
Ryan Jones - General Manager 于 2024年02月9日 的回复
Thank you very much Timothy. We appreciate you taking the time to share your feedback with us.

10/10 超赞

maria

2024 年 1 月入住 2 晚
Ryan Jones - General Manager 于 2024年03月20日 的回复
Thank you very much Maria. We hope to see you again on your next trip back to Duluth.

2/10 糟糕

Heidi

2024 年 2 月入住 1 晚
Ryan Jones - General Manager 于 2024年02月5日 的回复
Thank you very much Heidi for sending us your feedback. Please feel free to contact the hotel directly to allow us to directly address your concerns.