Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Rented a 4 bdrm home for ski/fly fishing vacation. 1st night fixing dinner, we have 2 of 4 burners going and oven at 350 degrees baking chicken. The range malfunctions and shuts off. We were able to get the burners to light, but no oven to cook chicken, which everyone likes served medium-rare, right? The solution from Durango Collection-VRC was for us to walk our 350 degree glass corningware dishes across snow and ice to an empty unit 8 sections away. No Thanks. I see how that ends up, with us on our backs covered in hot chicken, cream sauce, and glass. Then 2 nights later, every member of house was awakened to smoke detectors going off in unison due to a low battery, which continued for almost an hour until we were able to determine which battery was low. We did this by removing all the detectors off the ceiling until it stopped. No discount was offered and instead, they charged us a pet fee for a Seizure Response Medical Service Dog, which was discussed at the time of reservation with Durango Collection-VRC. I specifically asked for a manager to call me and 4 days later, NO phone call, NO discount. AND STILL NO REFUND FOR MY HUSBAND'S MEDICAL SERVICE DOG.