「I’ve come every year, and this year was a drastic change.
The service is horrible. No towels were left to use to lay and take a swim by the afternoon.
They also did not notify us of a wedding prior to our booking that would be taking the pool and dinner services away.
I forgot to mention…. 3 pm is check in and our room was not ready until after 5 pm.
Jamila, at the front desk, was fantastic and listened to our every need and made it worth staying. But, I am never coming here again.」
「Please fix the leak from shower. Leaks in the bathroom and hallway carpet. Smells mold. Replace the entrance carpet just 2-3 m. Smells bad. And spray heavily for mold. It’s a great hotel otherwise and great staff. I loved it. Thank you.」
「We have had a wonderful time at Casa Manor.
Customer service is excellent, nothing too much trouble at all.
Perfect location, great rooftop area and fantastic breakfast and dinner! Thank you for a wonderful stay.」
「A truly 5-star hotel with great service. The check in staff has very kindly accompanied us to our room and introduced us to the various areas of the country and the hotel. The air conditioner works great. The bed is, unfortunately, a bit too soft.
Free bath salt is included in the restroom for those who would like to have a relaxing bath in the bathtub.
Breakfast is included in the price and the service of the restaurant was great too. However, would appreciate if there were more choices to...
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