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关于Pocono山度假村由Exploria度假村的点评

3.5 out of 5
Pocono山度假村由Exploria度假村
2157 River Road, East Stroudsburg, PA

点评

8.6

超赞

10 分 - 超赞。222 条好评，共有 381 条点评" "
8 分 - 还可以。87 条好评，共有 381 条点评" "
6 分 - 一般。41 条好评，共有 381 条点评" "
4 分 - 很差。15 条好评，共有 381 条点评" "
2 分 - 糟糕。16 条好评，共有 381 条点评" "

8.8/10

清洁度

7.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Handerson

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Such a Beautiful place! Love every minute of it. Except that the pools were renovating but other then that we loved our stay the whole time.
2024 年 5 月入住 3 晚
Exploria Resorts 于 2024年05月22日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 超赞

Kathleen

满意：服务设施
Disappointed that neither pool was open
2024 年 5 月入住 2 晚
Exploria Resorts 于 2024年05月22日 的回复
We apologize for the inconvenience of the pools being closed. We had unforeseen issues however; the outdoor pools are now open.

8/10 还可以

Kathleen

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Had a wonderful time, beautiful property to walk around on this time of year. Nice size and layout to the rooms. Will definitely be back.
2024 年 5 月入住 2 晚
Exploria Resorts 于 2024年05月22日 的回复
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 超赞

Crystal

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
I love the new upgraded rooms. The staff were very friendly. We went just to have a quiet weekend and it was just what we needed! Kitchen is stocked with all the utensils you could need. Looking forward to returning.
2024 年 5 月入住 3 晚
Exploria Resorts 于 2024年05月22日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 一般

Dave

与配偶出行
不满意：清洁度
Found bedbug shells and very buggy
2024 年 5 月入住 2 晚
Exploria Resorts 于 2024年05月22日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Melody

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
This property was well kept and beautiful. I love how quiet and clean the grounds as well as the villa was. My entire family loved this place and we will be staying if we ever come back to PA
2024 年 5 月入住 2 晚
Exploria Resorts 于 2024年05月22日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 超赞

Jadah

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
A great getaway to relax whether you’re a couple or family traveling.
2024 年 5 月入住 3 晚
Exploria Resorts 于 2024年05月9日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Tanya

与家人及幼儿出行
满意：服务设施
Excelente propiedad
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年05月9日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 超赞

Angela

满意：清洁度、服务设施、住宿条件和设施
Stayed in the 1 bedroom villa treetop for my husband and I's 1 yr wedding anniversary. Loved it! So quiet and peaceful. It was nice and clean. The staff was nice and helpful. The indoor pool area was a little too cool for my liking but overall great place for couples, families, work or religious retreats. We definitely will be back and maybe have a family reunion there, there's something for everyone!
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年05月9日 的回复
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

6/10 一般

Tina

与配偶出行
满意：清洁度
不满意：服务设施
I liked that the front desk staff was friendly. The property and room was clean and it was a nice bathroom. I didn't like that the way the room looked was not how it looked online. What i saw online was a studio,we stayed in the Premium studio-treetop room. It was a cramped basement room that had no installation in the ceiling. We heard everytime our neighbors moved upstairs. It sounded like they were moving furniture. And they smoked in the hallway which the smell, came down to our room. When you check in they tell you not to smoke in the room because it will be $100 charge, i guess the hallway doesn't count in that?!? The smell was horrible!
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年05月9日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

10/10 超赞

Sheila

满意：住宿条件和设施，清洁度
Great stay with my family. Staff is very friendly!
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年05月1日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 超赞

Wadada

满意：住宿条件和设施，清洁度
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年05月9日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 超赞

Diana，Brooklyn

2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年05月22日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 超赞

Melissa

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Such an amazing experience I’m so happy i booked with Expedia. I had an amazing time. I reserved the 3 bdroom and it was hugeeee. Massive!
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年05月1日 的回复
We appreciate your positive feedback and are glad you enjoyed your stay with us

10/10 超赞

Dilmurod

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年05月1日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 一般

Jose Roland

与家人及幼儿出行, 团体旅客
满意：清洁度、服务设施、住宿条件和设施
Had a bad experience with their free offer.
2024 年 2 月入住 2 晚
Exploria Resorts 于 2024年05月1日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

8/10 还可以

Sandra

满意：清洁度、服务设施、住宿条件和设施
I liked the Villas as opposed to a hotel.
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年04月25日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Julia

满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年05月1日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 还可以

JOANNA，FOREST HILLS

与家人及幼儿出行
满意：服务设施，清洁度
Newly renovated property. Nice size kitchen with the refrigerator. Heating system not too great. Close to activities. Would recommend staying there.
2024 年 2 月入住 2 晚
Exploria Resorts 于 2024年04月24日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 超赞

GARY

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Wonderfully modernized, peaceful and surrounded by nature. The staff was pleasant, professional, and friendly. Will absolutely be returning.
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月24日 的回复
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 还可以

Franecia

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
I stayed in the Premium Tree Tops with my boyfriend & the one bedroom that we rented was more that I expected. The kitchen & living room was one floor & the bedroom was upstairs which I didn't expect. The rental was very modern & beautifully decorated. Exploria provided mostly everything as far as plates, cups etc. The only thing I didn't really enjoy was the tv. Not much options but thank goodness basketball was a channel. But overall i did enjoy spending my weekend at The Exploria. I WILL be back!
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 超赞

Susan

与家人出行
满意：清洁度、服务设施、住宿条件和设施
The 3 bedroom deluxe was the perfect space for us to celebrate my sister in laws upcoming wedding. It was updated and clean, spacious & relaxing. The fireplace in the main living space was the perfect addition to our laid back weekend of family style meals and game night. The master bedroom was a neat space with a sauna & fireplace.
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you so much for choosing to stay at our property. It was a pleasure having you with us. We hope you enjoyed your time here and that everything met your expectations.

8/10 还可以

turkessa

满意：住宿条件和设施，清洁度
nice and quiet atmosphere
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 还可以

Rodney，NY NY

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Great customer Service
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

YAHAIRA

与家人出行
满意：清洁度、服务设施、住宿条件和设施
This villa was everything! We came back home in love with it! It was humongous and so well maintained! We loved the 2 Ana a half bathrooms, laundry room, the two decks outside the living room and master bedroom. The fireplace was beautiful! By far, this villa was one of our best stays. There are so many activities to do there as well. Our favorite activity was the horseback riding at Bushkill Riding Stables. We loved them! We will be back God willing. A
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you so much for choosing to stay at our property. It was a pleasure having you with us. We hope you enjoyed your time here and that everything met your expectations.

4/10 很差

Dominique，brielle

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Tyjuana

满意：住宿条件和设施，清洁度
2024 年 4 月入住 3 晚
Exploria Resorts 于 2024年04月6日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 还可以

Shirley

与家人出行
满意：住宿条件和设施，清洁度
I liked everything Except the pool. Only one pool open. And it was always packed. I suggest extra indoor pools. Pools for members and private paying should be separate from people visiting on a tour. It’s not fair to pay full value and not able to enjoy the pools with your kids. Thank you.
2024 年 3 月入住 3 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 还可以

Jeanne

与配偶出行
满意：住宿条件和设施，清洁度
Very nice studio apartment. They provided dishwasher detergent even though there was no dishwasher. No larger pot to boil water, large skillet, colander or toaster but otherwise household items were adequate for our needs. Good location. Very close to Delaware Water Gap Park trails.
2024 年 3 月入住 3 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Chanel，Westfield

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、服务设施、住宿条件和设施
Very nice and modern. Would definitely go back
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Tercell

满意：清洁度
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年04月4日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

4/10 很差

Kelvin

This place sucks. Theres no water in the rooms. No coffee nothing. Theres bugs flying around the lower flats. Also the pictures DO not look like in real life
Exploria Resorts 于 2024年04月12日 的回复
We sincerely apologize for the less-than-ideal experience you had during your stay at our resort. Your comfort and enjoyment are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations.

6/10 一般

Megan

与家人及幼儿出行, 与家人出行, 团体旅客
满意：住宿条件和设施，清洁度
Nice & quiet while we visited. I appreciated that the indoor pool kept the kids busy & the young man who monitored the pool was so friendly & kind! My only suggestions would be better tv access. The girls continuously wanted to watch a kids movie on one of the big tvs (not their tablet). However, there were only a handful of channels and 1 for kids - Disney... and if the girls didn’t want to watch what was on that 1 channel, they were out of luck. I called the front desk and asked if i could somehow opt in on the tv to buy kid movies and was told that the channels on #7 is 'all we have to offer'. Also, alot of one-sided political stations, not including what I watch. Such a simple fix could help be more inclusive for all guests & those traveling with kids. Also, hot water doesn’t last long - not enough to fill up a tub. Overall though, I could go back for a day or 2 trip again but may need some simple changes for a more comfortable longer vacation.
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Ana

满意：住宿条件和设施，清洁度
Family winter break, we love this resort.
2023 年 12 月入住 3 晚
Exploria Resorts 于 2024年04月12日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

charise，Long Island city

与家人出行, 团体旅客
满意：住宿条件和设施，清洁度
It has a home like feeling so for the weekend I had a house lol. That’s an experience especially if you don’t have one. Also the layout was really nice. The only problem that I had was the upstairs mattress. I felt the corrals inside the bed in my back.
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年04月6日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Richard

满意：住宿条件和设施，清洁度
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年04月6日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Shannye

满意：住宿条件和设施，清洁度
2024 年 3 月入住 5 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for choosing to stay at our property. It was a pleasure to have you as our guest. We hope you had a comfortable and enjoyable stay.

10/10 超赞

William

与配偶出行
满意：住宿条件和设施
Visited out of season so most of the activities were closed.
2024 年 3 月入住 3 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 超赞

Dwayne

2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 超赞

Amanda

与家人出行
满意：住宿条件和设施，清洁度
The staff on the property were very nice. The unit we stayed in was clean and modern. Family friendly with lots to do for kids. Double check the activities, some are seasonal. I thought everything was open all year round. Activities such as tubing , tree top adventures and horseback riding are separate costs. We did the tubing and had a great time , It rained on our day and we were able to reschedule to the next day with no issues.They did offer a sale preview at check in but were not pushy which was appreciated. We had a good time and would go back .
2024 年 3 月入住 2 晚
Exploria Resorts 于 2024年03月21日 的回复
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 超赞

June

满意：清洁度、服务设施、住宿条件和设施
I loved my stay at Tree Top Villa. It was beautiful and peaceful.
2024 年 2 月入住 3 晚
Exploria Resorts 于 2024年03月21日 的回复
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

2/10 糟糕

Michael

不满意：住宿条件和设施，清洁度
2024 年 2 月入住 3 晚
Exploria Resorts 于 2024年05月9日 的回复
Thank you for taking time to post a review of our property

4/10 很差

johnny

2024 年 2 月入住 5 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 超赞

Otabek

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very clean and renovated place. Receptionist Chante(i might’ve got the name wrong) was super nice and helpful! Everything was great, worth the money!
2024 年 2 月入住 2 晚
Exploria Resorts 于 2024年03月21日 的回复
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 超赞

Keith，SOUTH RICHMOND HILL

满意：住宿条件和设施，清洁度
Experience was great, a few things in my villa needed maintenance.
2024 年 2 月入住 3 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 超赞

Giuseppe，Stoney Creek

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Customer service was excellent! Very clean rentals and not very busy which lead to short wait times.
2024 年 2 月入住 3 晚
Exploria Resorts 于 2024年03月21日 的回复
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

8/10 还可以

Melissa

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
It was a very nice stay
2024 年 2 月入住 2 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 还可以

Danielle

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
We enjoyed our stay at the Exploria villas for a short snowboarding trip to a local mountain. The room was updated and spacious. It was notably very clean. The staff were very friendly and attentive. We were however VERY disappointed with the quality of the mattresses on the beds and pullout sofa. They sink in and/or you can hear the springs popping. There's not enough support and made for an uncomfortable sleep for the two nights of our stay. Those really need to be replaced.
2024 年 2 月入住 2 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 一般

Silvia

与家人出行
满意：服务设施
Was a mouse in the area
2024 年 2 月入住 4 晚
Exploria Resorts 于 2024年03月21日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 糟糕

Carroll

与家人及幼儿出行
满意：住宿条件和设施，清洁度
I was very unsatisfied with the property I was in A Wila which upstairs is a unit and downstairs which is a flight of stairs Down to the other house door And . The washer and dryer are also down there. . Who decides to in the middle of the night come down and wash there clothes. I Felt very uncomfortable and unsafe.In the welcoming package it says to respect your neighbors 10 pm.
2024 年 2 月入住 3 晚
Exploria Resorts 于 2024年02月24日 的回复
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.