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关于安那波利斯索内斯塔 ES 套房酒店的点评

3 out of 5
安那波利斯索内斯塔 ES 套房酒店
170 Admiral Cochrane Dr, Edgewater, MD

点评

8.8

超赞

10 分 - 超赞。367 条好评，共有 617 条点评" "
8 分 - 还可以。158 条好评，共有 617 条点评" "
6 分 - 一般。42 条好评，共有 617 条点评" "
4 分 - 很差。26 条好评，共有 617 条点评" "
2 分 - 糟糕。24 条好评，共有 617 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Bruce，Park Ridge

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We chose the property based on the cleanliness reviews after considering another property in the same area. We were not disappointed! The breakfast choices were plentiful with a different hot option each morning.
2024 年 5 月入住 2 晚

10/10 超赞

James

与家人及幼儿出行, 与家人出行, 团体旅客
Breakfast was surprisingly tasty. A few non-residents are helping themselves to breakfast but they caused no problems.
2024 年 5 月入住 3 晚
Hotel Manager 于 2024年05月13日 的回复
Thank you very much for your feedback.

4/10 很差

Norman

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Rooms had odor, carpet worn and appeared dirty, mildew in shower and buildings need updates throughout. Noise from second floor. No hot water in shower. Staff tried to be helpful and very friendly, but only so much they can do. Surrounding area generally nice.
2024 年 5 月入住 3 晚
Hotel Manager 于 2024年05月10日 的回复
We appreciate your feedback. So sorry to hear your stay did not go well.

8/10 还可以

Harold

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was convenient to where we needed to go in Edgewater, Md.
2024 年 4 月入住 2 晚
Hotel Manager 于 2024年05月6日 的回复
Thank you for your feedback.

4/10 很差

Kevin

不满意：清洁度、服务设施、住宿条件和设施
No Maid service Had to get our Towels and Rags Floor was extremely dirty. Turned our socks black.
2024 年 4 月入住 3 晚
Hotel Manager 于 2024年05月3日 的回复
Thank you for your feedback.

8/10 还可以

Dolores

满意：员工和服务，清洁度
Exactly what we were looking for - just a good nights sleep along our way.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月28日 的回复
Thank you very much for staying at our hotel and we appreciate your positive feedback!!

10/10 超赞

Matthew

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice location and price.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月13日 的回复
Thank you so much for your positive feedback.

10/10 超赞

Brad

满意：清洁度、员工和服务、住宿条件和设施
Nice suite, very clean. Staff was friendly and breakfast decent. Would stay here again.
2024 年 4 月入住 1 晚
Hotel Manager 于 2024年04月9日 的回复
Thank you kindly for your positive feedback!!

10/10 超赞

Bradford

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It's just a good,, experience, totally worth looking into
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年04月1日 的回复
Thank you so much for your positive feedback. We hope you'll come back to visit us soon

6/10 一般

KeyAnya

与家人及幼儿出行
满意：员工和服务
I was charged a $250 deposit. I have never paid that much of a deposit at a hotel before
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月25日 的回复
We appreciate your feedback and thank you for staying at our hotel.

4/10 很差

June

不满意：住宿条件和设施，清洁度
Three dead bugs in the room that I could see.
2024 年 2 月入住 4 晚
Hotel Manager 于 2024年03月21日 的回复
so sorry to hear your stay did not go well.

8/10 还可以

Juan，Alexandria

满意：清洁度、员工和服务、住宿条件和设施
Spacious rooms but inconsistent service.
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月18日 的回复
Thank you for your feedback. We are sorry to hear you suffered some inconveniences. I hope you'll provide us another opportunity to regain your trust.

10/10 超赞

Brigid

2024 年 3 月入住 3 晚
Hotel Manager 于 2024年04月4日 的回复
Thank you so much for your positive feedback.

10/10 超赞

Donald

Everything exceeded expectations!
2024 年 3 月入住 1 晚
Hotel Manager 于 2024年03月11日 的回复
Thank you so much for your wonderful feedback!!!!

10/10 超赞

Bradford

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is SUPER FRIENDLY AND HELPFUL 👍👍💯💯
2024 年 3 月入住 2 晚
Hotel Manager 于 2024年03月4日 的回复
Thank you very much for your positive and kind feedback. We appreciate you staying at our hotel.

10/10 超赞

Richard，Cumberland

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月28日 的回复
Thank your positive feedback.

8/10 还可以

Sukhyun

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Not too far from Annapolis.
2024 年 2 月入住 2 晚
Hotel Manager 于 2024年02月22日 的回复
Thanks for your feedback.

6/10 一般

Joseph

与家人及幼儿出行
满意：员工和服务
This is an older facility. Out dated with stains on the ceiling thin walls and loud guest. Its kinda getto
Hotel Manager 于 2024年02月19日 的回复
Thanks for your feedback and we apologize for the noise issue you experienced.

10/10 超赞

Juan，Alexandria

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The space was comfortable and quiet. The fireplace was a nice touch. The breakfast was oversold.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月16日 的回复
Thanks for staying with us and we appreciate your feedback.

10/10 超赞

Douglas，HILTON HEAD ISLAND

2024 年 2 月入住 4 晚
Hotel Manager 于 2024年03月21日 的回复
Thank you very much for your positive feedback.

8/10 还可以

kinia

满意：清洁度、员工和服务、住宿条件和设施
Great stay & room was clean
2023 年 12 月入住 1 晚
Manager 于 2024年02月14日 的回复
Thank you for your feedback.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall good stay
Overall good stay. Room was cozy. Tv for some odd reason didn’t have a loud enough volume. Bathroom toilet ran long when in use but over all good. Front desk ladies were pleasant.
2024 年 2 月入住 1 晚
Hotel Manager 于 2024年02月11日 的回复
Thanks for your feedback and we appreciate you staying at our hotel. We'll investigate the TV volume situation.

10/10 超赞

gene

Great staff!
2024 年 1 月入住 14 晚
Manager 于 2024年02月5日 的回复
Thank your for your feedback and for staying at our hotel.

10/10 超赞

Shane

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月31日 的回复
Thank you for staying with us and we appreciate your feedback.

10/10 超赞

Bradford

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was nice
2024 年 1 月入住 1 晚
Manager 于 2024年01月26日 的回复
Thank you very much for your positive feedback.

10/10 超赞

Donald

商务旅客
Clean, comfortable.
2024 年 1 月入住 1 晚
Manager 于 2024年01月20日 的回复
Thank you very much for you kind and positive feedback!!

8/10 还可以

Jena

2024 年 1 月入住 1 晚
Manager 于 2024年02月4日 的回复
Thank you for your positive feedback Jena and we appreciate you staying at our hotel.

10/10 超赞

Tonia

2024 年 1 月入住 1 晚
Manager 于 2024年01月11日 的回复
Thank you for your kind feedback.

4/10 很差

Sheila

与配偶出行
满意：住宿条件和设施，员工和服务
不满意：清洁度
I was very disappointed that the room I requested when making reservations wasn’t available. If I was staying more than one night, I would have left. On top of that, I had to pay $15.00 for early check in (1:00). Phone didn’t work, sheets for sofa bed were dirty. Contacted front desk about phone and sheets, it was taken care of immediately.
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
So sorry you stay did not go well. We apologize for the inconveniences

10/10 超赞

Tomeka

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

8/10 还可以

Lisha

满意：清洁度、服务设施、住宿条件和设施
The rooms were great! The size and kitchen were well worth the stay. The breakfast and kitchen staff could use help.
Manager 于 2024年01月9日 的回复
Thanks for your feedback

10/10 超赞

Thomas

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Staff were super nice to us. We had a medical emergency with a friend that was also staying there which required us to stay with him at a local Hospital from 10 PM until 7 Am the next morning. They were gracious enough to let us have a late check out so we could get a little sleep before a 6-hour drive home. A special thanks to "Jasmine" working the night shift desk for her kindness, understanding and her prayers. She is one special lady!
2023 年 12 月入住 2 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

10/10 超赞

Mark

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

2/10 糟糕

Lamont

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They let me check in late. The bed was not made. There were used rags still in the room. It was still used soap in the bathroom. The one guy they had working overnight, said that “there is no overnight services.”It just wasn’t worth it. Especially with all the other hotels to choose from around it.
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

8/10 还可以

William

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a nice experience.
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

10/10 超赞

Sheree

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very pleasantly surprised
This was my first time at this brand of hotel so I didn’t have any expectations. I was surprised in a good way. The room was well appointed for a short stay and very clean. The kitchen was fully stocked. The gym was small but had everything I needed for a couple of workouts. There was also a very well stocked breakfast in the morning. I have special food needs and I found plenty to eat. The entire staff was pleasant and helpful. I had never been there before but will definitely go back.
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Thank you for your kind and positive feedback

10/10 超赞

Bret

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet, apartment-like (not hotel-like) accomodations with a great breakfast.
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Thank you for your positive feedback

8/10 还可以

FLORENCE

2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Thanks for your feedback

10/10 超赞

David

不满意：员工和服务
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Thank you for your positive feedback!!

10/10 超赞

Mary

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, convenient to Annapolis
2023 年 10 月入住 1 晚
Manager 于 2023年11月30日 的回复
Thank you for your kind feedback.

10/10 超赞

Tangeneira

满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is actually better than higher end/rated hotels. You have a kitchenette that's stacked with pots/pans/plates/dishwasher. I like the spacing and set up. You can hear people leaving in and out of their room...which is the case for any hotel. I enjoyed this place and will probably stay here again.
2023 年 11 月入住 3 晚
Manager 于 2023年11月30日 的回复
We appreciate you staying with us and thank you for your positive feedback.

10/10 超赞

Erik

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very Good
2023 年 11 月入住 1 晚
Manager 于 2023年11月27日 的回复
Thank you for your feedback.

10/10 超赞

Henry

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We only spent one night there and not much hang-out time. But it was very new and clean. The breakfast had minor problems but was ok. As these longer-stay places go, this was extremely pleasant. Tucked away in a newly-developed stretch, not much character but very quiet.
2023 年 11 月入住 1 晚
Manager 于 2023年11月27日 的回复
Thank you for your feedback.

8/10 还可以

Mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, large rooms
2023 年 11 月入住 2 晚
Hotel Manager 于 2023年11月22日 的回复
Thank you for your kind and positive feedback!!

8/10 还可以

Derek

商务旅客
满意：员工和服务
I was pleasantly surprised by how nice it was inside But the bathroom sink didn’t have a mirror or anything in the hallway looks like it broke and they just blanked it off but other then that nice clear rooms perfect for the work trip
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月21日 的回复
Thank you so kindly for your positive feedback.

10/10 超赞

Dianna

满意：清洁度、员工和服务、住宿条件和设施
Clean, comfortable, it even had a fireplace and a kitchenette. It was perfect, really more than what I expected
2023 年 11 月入住 2 晚
Hotel Manager 于 2023年11月20日 的回复
Thank you for your kind and positive feedback.

8/10 还可以

michael

2023 年 11 月入住 1 晚
Manager 于 2023年12月19日 的回复
Thank you for your positive feedback!!

10/10 超赞

richard

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Hotel Manager 于 2023年11月20日 的回复
Thank you for your feedback, much appreciated.

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施
An unexpected pleasure on an otherwise difficult trip. You get a lot of bang for your buck at Sonesta ES: large suite, well stocked kitchen, luxurious bed, cozy couch. The hotel was safe, my car secure. The staff at the front desk was pleasant and helpful. The location is convenient to the medical center.
2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月19日 的回复
Thank you for your kind and positive feedback.

10/10 超赞

Tangeneira

2023 年 11 月入住 1 晚
Hotel Manager 于 2023年11月19日 的回复
Thank you for your kind and positive feedback. We appreciate you staying at our hotel.