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关于爱丁堡喜来登温泉大酒店的点评

5 out of 5
爱丁堡喜来登温泉大酒店
1 Festival Square, Edinburgh, Scotland

点评

9.0

非常棒

10 分 - 超赞。676 条好评，共有 1006 条点评" "
8 分 - 还可以。210 条好评，共有 1006 条点评" "
6 分 - 一般。61 条好评，共有 1006 条点评" "
4 分 - 很差。34 条好评，共有 1006 条点评" "
2 分 - 糟糕。25 条好评，共有 1006 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Wenfei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 4 月入住 2 晚

10/10 超赞

真实旅客

2018 年 10 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 3 月入住 3 晚

6/10 一般

真实旅客

不满意：员工和服务
什么都要额外收费，感觉差死了，基本无优质的服务

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒适的酒店
 酒店离爱丁堡城堡很近，很方便出行。最喜欢酒店的健身中心，很棒。

8/10 还可以

Robin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚

6/10 一般

bino，cupertino

与配偶出行
不满意：员工和服务，清洁度
Average stay some staff was nice some were bad
2024 年 3 月入住 4 晚

10/10 超赞

Damian

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First class. Will definitely stay again the next time we visit Edinburgh.
2024 年 3 月入住 4 晚

10/10 超赞

Verona Jocelyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall a great stay and would definitely recommend.
2024 年 3 月入住 4 晚

4/10 很差

Clive

与家人出行
不满意：住宿条件和设施，服务设施
Room was ok no hot water in one of the two bedrooms we had, confusing light system for the bathroom, hair in the orange juice, dirty milk jug, some of the facilities in the spa did not seem to work ie salt room if it was working no clear instructions were given also turkish room not working anybody seemed to be allowed in. very disappointing as this hotel used to have a fierce reputation. NOT worth the money.
2024 年 3 月入住 1 晚

10/10 超赞

James

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel, great facilities, friendly and helpful staff. Enjoyed the relaxing space of the Club Lounge.
2024 年 3 月入住 2 晚

10/10 超赞

Saima

满意：清洁度、员工和服务、住宿条件和设施
Love this hotel- clean and very convenient location. Since I had a longer stay, hotel staff put me on a higher floor. They were always ready to help! I wanted to try the Spa but didn’t get a chance, hopefully next time.
2024 年 1 月入住 5 晚

8/10 还可以

JOERG

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Das Reinigungsteam könnte besser putzen. Ebenso wurde das Kaffeepulver, die Milch und das Wasser nicht aufgefüllt. Personal an der Rezeption, beim Frühstück und der Concierce waren sehr freundlich und machen einen super Job :-)
2024 年 2 月入住 4 晚

10/10 超赞

Ruth

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Go for a club room - lovely breakfast - really nice staff
2024 年 2 月入住 1 晚

6/10 一般

Andrea

与配偶出行
满意：清洁度、员工和服务、服务设施
Run down hotel Breakfast service very disorganised and too prescriptive Spa lovely
2024 年 2 月入住 3 晚

10/10 超赞

Michael

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff superb
2024 年 2 月入住 2 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

6/10 一般

Sharon

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Josef

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Sarah

2024 年 1 月入住 1 晚

6/10 一般

James

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Most Definitely NOT 5 Star Service
I have always wanted to stay here, and we were very much looking forward to our trip. I stay in hotels throughout the UK week in week out and can honestly say that the "welcome " we received was one of the worst ever. The Concierge was blunt and downright rude, there were 2 people on reception one male one female. In the 15 minutes we stood waiting to check-in the male had sorted out 4 people then us whilst the female chattered away to the same group she was checking in!! I am supposed to have "Gold" status, nothing was said. I normally get a free upgrade or a drink, again nothing was said. Not a great start. The room was fine, clean and smart but half the lights didnt work and there was a CONSTANT drone from what I assume was the pool? It was like trying to sleep beside an idling deisel engine! I have stayed in nicer 3 and 4 star hotels quite honestly. The restaurant was closed as well which wasnt ideal. Overall we were left feeling quite let down.
2024 年 1 月入住 1 晚

8/10 还可以

Rhoda

2024 年 1 月入住 1 晚

8/10 还可以

Kenneth

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was lovely, great quality. Spa is exceptional. Sound carried between the rooms and this was slightly annoying.
2024 年 1 月入住 1 晚

8/10 还可以

Louise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel - great staff
Hotel was extremely clean and staff were very friendly and helpful. Restaurant was closed for renovations so all meals were served in the bar which was fine. We found the menu limited but the food was good. Rooms were spacious and very warm but would opt for a castle view if we stayed again - not to necessarily see the castle but to avoid the noise from the plant / air conditioning units outside.
2024 年 1 月入住 3 晚

10/10 超赞

shelley

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚

8/10 还可以

Birgitta

满意：客房舒适度，住宿条件和设施
Mycket bra läge, nära till allt. Service och hotell helt OK, motsvarar dock inte riktigt det höga priset
2024 年 1 月入住 4 晚

8/10 还可以

Eloisa

2024 年 1 月入住 3 晚

8/10 还可以

Nicola

2024 年 1 月入住 1 晚

10/10 超赞

Christine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Need to stay here!
Hotel was great, staff welcoming, room and view amazing! Great location, excellent parking, and lots around to do.
2024 年 1 月入住 1 晚

10/10 超赞

karen

2024 年 1 月入住 1 晚

10/10 超赞

karen

2024 年 1 月入住 1 晚

10/10 超赞

Amie

2024 年 1 月入住 1 晚

2/10 糟糕

Sheila

满意：住宿条件和设施，清洁度
不满意：员工和服务
5* but definate lack of customer service
Had an accident where I was sick in bed ! Charged an extortion for cleaning Then meals via Room Service - soup was hardly warm and main course chicken was so tiny I thought it was a children’s portion !! Won’t be back
2024 年 1 月入住 3 晚

10/10 超赞

Jean Claude，Paris

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 9 晚

8/10 还可以

Stephen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hogmanay getaway !
Spa is brilliant. Position is excellent. Room and bed very comfortable. Breakfast buffet on the good side of average, but need another coffee machine to cut down queues. All staff notably very friendly and helpful. Excellent base for our Hogmanay getaway!
2023 年 12 月入住 3 晚

4/10 很差

Alistair

2023 年 12 月入住 1 晚

10/10 超赞

John

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

10/10 超赞

Stacey

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
10/10 hotel
Absolutely fabulous stay. Beautiful horel, lovely food and great staff!
2023 年 12 月入住 3 晚

10/10 超赞

Irene

2023 年 12 月入住 1 晚

10/10 超赞

Ian

2023 年 12 月入住 1 晚

8/10 还可以

Amy

2023 年 11 月入住 3 晚

2/10 糟糕

TONY

2023 年 12 月入住 2 晚

10/10 超赞

Katherine

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely room and very comfortable
2023 年 12 月入住 2 晚

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing hotel.
We love this hotel but the increased prices makes it a bit harder to justify the yearly trip. The big reason we go is for the deluxe room and the spa, previously as a guest it was £25pp to access the full spa but has increased to £35pp for 3 hours. When you are paying £330 for a room I think the additional £70 is a bit steep. This is overall an additional £100 we payed out on this visit compared to previous visit. The spa is brilliant and one of the best we have been to but think a better price when staying in the hotel would be better. The hotel is first class. The service is second to none. There is really nothing to fault about this hotel apart from the spa price. It is brilliantly located, walking distance from Princess Street and loads of bars restaurants whatever you need its not far. We love this hotel and if you are willing to splurge a bit then I highly recommend it.
2023 年 12 月入住 1 晚

10/10 超赞

Sally

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Luxurious stay
Lovely stay here. The Sheraton is a classic for Edinburgh. The bed was huge and very comfortable. Seems like a random fact but I loved having a nightlight so I didn’t wake my partner in the night. (Usually lights are a problem in hotel moving around in the night)
2023 年 12 月入住 1 晚

10/10 超赞

Stacey

2023 年 12 月入住 1 晚

10/10 超赞

Dr Ben

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Friendly staff and helpful, very good location close to the Castle
2023 年 12 月入住 3 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, spacious, and bright modern room.
The hotel was amazing! Clean, spacious, and bright modern room. Staff were all very helpful and courteous whenever we spoke to them. Had a wonderful night away here for our anniversary.
2023 年 12 月入住 1 晚

10/10 超赞

Neil

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚