会议设施
查看供应情况

关于玻璃屋酒店的点评

5 out of 5
玻璃屋酒店
2 Greenside Place, Edinburgh, Scotland

点评

9.0

非常棒

10 分 - 超赞。553 条好评，共有 896 条点评" "
8 分 - 还可以。221 条好评，共有 896 条点评" "
6 分 - 一般。75 条好评，共有 896 条点评" "
4 分 - 很差。32 条好评，共有 896 条点评" "
2 分 - 糟糕。15 条好评，共有 896 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Kaiyuan

2019 年 11 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice
2018 年 7 月入住 1 晚

10/10 超赞

xuan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 6 月入住 1 晚

4/10 很差

MAN HIN

不满意：客房舒适度

10/10 超赞

Carmen，Hong Kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
5-Star Hotel --> Highly Recommend
The location is excellent and the rooms are first class. We have 14 days jorney in London and Scotland, the room price is just HKD1356 (included tax), it is nearly the cheapest but the best hotel. Also, though we book the cheapest room type, it has a big garden which is facing Calton Hill, the view is perfect. The hotel room includes everything you need and has a coffee machine. Definitely will stay again!

8/10 还可以

David John，Ballyclare

满意：清洁度、员工和服务、住宿条件和设施
Really nice hotel in great location. Staff are very nice and helpful
2024 年 3 月入住 2 晚

8/10 还可以

William，Kirkcaldy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The stay was perfect apart from the heating not working in the room but reception dealt with the matter quickly
2024 年 3 月入住 2 晚

8/10 还可以

Tim

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I think the hotel was having a bad day the day we arrived as there was a lack of staff so service was slow plus there was a problem with the key coder which meant it was awkward getting into the room, Overall though everything turned out ok and we enjoyed our stay, food and drink were all very good, breakfast was also very good
2024 年 3 月入住 1 晚

10/10 超赞

Catriona

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A Wonderful Weekend
A wonderful weekend and all staff were so welcoming, professional and friendly. A special mention to Jonathan who makes your stay so memorable. An excellent location for the Edinburgh Playhouse and the St James Quarter. We loved the roof terrace with amazing views and the Snug with the open fire pit. Beautiful rooms and decor throughout. Looking forward to starting with you again.
2024 年 1 月入住 2 晚

10/10 超赞

Bruce

2024 年 1 月入住 1 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Best spot in Edinburgh
Great staff. Very attentive, kind and engaging. Our second stay here and we’ll be back!
2023 年 12 月入住 9 晚

10/10 超赞

James

2023 年 12 月入住 1 晚

8/10 还可以

Alan

满意：清洁度、员工和服务、客房舒适度
Nice break
We had a lovely stay, However, I would say the fact they must check the rooms before putting people into them, our shower flooded the bathroom and leaked into the room a bit. Give them they're due they moved us to a different room which was nice however the heating was broke in that room and they had a really noisy heater in its place. £540 was a lot of money to have these snags i feel, one thing i feel that they could update is they are cashless and that they take £100 deposit for the room incase anything happens to it, this i feel you should be made aware of, all in all was a nice break
2023 年 12 月入住 2 晚

10/10 超赞

Garry

2023 年 12 月入住 1 晚

10/10 超赞

Azat，Glendale

2023 年 12 月入住 2 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Catriona

满意：清洁度、员工和服务、住宿条件和设施

10/10 超赞

Angela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything about this hotel far exceeded our expectations. The staff are truly wonderful and the room was lovely, really clean and super comfy beds. The minibar was complimentary - a nice touch. All our needs were met very promptly. Look forward to staying here again.
2023 年 11 月入住 2 晚

10/10 超赞

Angus

2023 年 11 月入住 2 晚

8/10 还可以

Antonio Henrique

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Festa no hotel que atrapalhou hospedagem! Café da manhã com opções limitadas
2023 年 11 月入住 2 晚

8/10 还可以

Andrew

2023 年 10 月入住 2 晚

10/10 超赞

Mehmet

2023 年 9 月入住 3 晚

10/10 超赞

Larry

满意：清洁度、员工和服务、住宿条件和设施
Great service
2023 年 8 月入住 5 晚

2/10 糟糕

Rukhsana

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay away from this hotel
The hotel is very tired. Had paid for the room and they tried to charge us again! The worst hotel I have ever stayed in - its awful
2023 年 7 月入住 1 晚

8/10 还可以

David

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚

8/10 还可以

Mohammed

满意：清洁度、住宿条件和设施、客房舒适度
Disappointing.
Location is good. No parking, we had to park in the mall and the overnight stay was expensive. Music could be heard till 1am. Breakfast room is too far and very complicated.
2023 年 7 月入住 1 晚

8/10 还可以

David，Isle of Skye

与配偶出行
满意：住宿条件和设施，清洁度
Nice hotel, large rooms but really long walk up and down lots of stairs to get to rooms, not easy with luggage. Breakfast was a disaster and certainly not what you expect for the price you pay. Took an hour and 10 minutes to finish breakfast and waited 25 minutes to just get coffee.
2023 年 5 月入住 1 晚
Zoltan 于 2023年07月2日 的回复
Dear David,We appreciate you have taken the time to share your candid feedback following your recent stay at our Glasshouse Hotel.We were glad to see you had a positive experience despite the service issues you mentioned in your feedback. For those, please accept our apologies. We have forwarded your review to the relevant departments to ensure we improve in our service.Once again, thank you for staying with us and letting us know about your experience.Sincerely,The Glasshouse Hotel

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very unique experience
2023 年 5 月入住 4 晚
Olivia - Duty Manager 于 2023年05月25日 的回复
Dear David, Thank you for taking the time to review your stay with us.It is a pleasure to hear that you enjoyed your visit to Edinburgh and your stay with us. I have shared your review for the rest of our team.We hope to be able to host you again in the future.

10/10 超赞

Jennifer

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Toppen!!
Servicen va verkligen super, alla i personalen va väldigt hjälpsamma och välkomnande. Låg nära till de mesta, restauranger och en affär på andra sidan gatan.
2023 年 4 月入住 3 晚
Olivia 于 2023年04月30日 的回复
Dear Jennifer, Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your time in Edinburgh and your stay with us. I have passed your wonderful feedback onto our management team. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 超赞

mary

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We really enjoyed our stay. we had room just off the bar with terrace. did not find the bar to be noisy at all. staff were very friendly and attentive. did not buy the breakfast as it was expensive and there were so many other options within walking distance.
2023 年 4 月入住 4 晚
Olivia - Duty Manager 于 2023年05月25日 的回复
Dear Mary, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are delighted to hear that you enjoyed your stay and our location was perfect for your experience of Edinburgh. I have passed your wonderful feedback onto our management team for their review. It was so lovely to have you and we cant wait for your next visit.

10/10 超赞

Kristine

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
The service was amazing! The front desk was very helpful in getting taxis and helping us get our luggage to our rooms. Alexander was wonderful showing us around the rooftop garden and recommending The Lookout restaurant at the top of Carlton Hill. Highlight of our trip.
2023 年 3 月入住 1 晚
Olivia - Duty Manager 于 2023年05月25日 的回复
Dear Kristine, Thank you for taking the time to review your recent stay with us at The Glasshouse Hotel. We are so glad that you enjoyed your visit to our hotel and that you found our staff very friendly and helpful. I have passed your feedback onto the relevant departments, including Alexander himself. It was a pleasure hosting you and we hope to welcome you back to stay with us again in the future.

10/10 超赞

Brian

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
From the moment you walk through the doors to escape the brisk, Scottish air, you are warmly welcomed into what feels like a bubble of ecstatic yet understated luxury. Any worries I had about my choice of accommodation were swiftly whisked away and replaced with a pleasant whisper of tranquillity. A unique juxtaposition between the gothic exterior and sleek, modern interior design. The bold yet serene décor breathes passion and bleeds opulence. Every room and hallway share their stories through striking artworks and beautiful furnishings. The winding halls flow wonderfully, lit with a perfect effortlessness which makes even walking to your room feel like a holiday in itself. The rooms were flawless. My only complaint was that I only stayed there for a single night. Since going home, I have been actively looking for any excuse I can to return to Edinburgh so I can claim another night or two in this marvellous hotel. In terms of location, the Glasshouse, Autograph Collection remains unmatched in the city of Edinburgh. Everything you could possibly need from dinner and drinks to entertainment and travel links are right on your doorstep. From the second we stepped foot inside the hotel we were made to feel not only welcomed, but genuinely at home. The level of care and dedication the staff showed us was beyond compare. If you are looking for an upmarket stay in Edinburgh, the Glasshouse, Autograph Collection shouldn’t be your first choice. It should be your only choice.
2023 年 3 月入住 1 晚
Olivia - Duty Manager 于 2023年05月25日 的回复
Dear Brian,,Thank you so much for leaving this wonderful review of your stay with us at The Glasshouse Hotel. We are so delighted to hear that you enjoyed your visit to Edinburgh and found our hotel perfect for your needs. I have passed your lovely feedback to our staff and we hope that you will find that perfect excuse to stay with us again in the future.

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One night stay for a theatre trip our room on the 3rd floor was beautiful & had access to the outside seating area. It has lovely views of Calton hill and we were pleasantly surprised how quiet and relaxing it was being in a busy part of the city. Reception very helpful and great service in The Snug. Location perfect for our stay and parking very close by.
2023 年 3 月入住 1 晚

8/10 还可以

Fabienne Janine

满意：住宿条件和设施，员工和服务
Die Lage des Hotels ist perfekt und alles ist mühelos zu Fuss erreichbar. Das Personal war sehr freundlich und zuvorkommend und auch unser Zimmer war sehr schön. Einzig zu bemängeln ist die Sauberkeit. Schon früh morgens war der Boden des Frühstücksraums mit Krümeln übersäht und auch in der Bar waren die Krümel auch nach zwei Tagen noch an Ort und Stelle. Könnte man sicher besser machen aber ansonsten hatten wir eine tolle Zeit im Glasshouse.
2023 年 3 月入住 4 晚

10/10 超赞

Cameron

2023 年 3 月入住 1 晚
Olivia 于 2023年03月13日 的回复
Dear Cameron, Thank you very much for leaving this wonderful feedback of your stay with us. We hope to be able to welcome you back again in the future.

10/10 超赞

Sadettin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 2 月入住 1 晚

10/10 超赞

Yvonne

2023 年 2 月入住 1 晚
DM 于 2023年02月27日 的回复
Dear Yvonne, thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed your visit. I have passed your feedback onto our team. I hope that we will have the pleasure of welcoming you back to stay with us again in the future.

10/10 超赞

L

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic stay
Amazingly attentive staff. Everyone was so friendly. Room spotless. Bed very comfortable and really did smell fresh. Only thing that I can say is have had better free mini bars in cheaper hotels and the bedside tables had chucks out of them however it did not spoil the stay in any way.
2023 年 1 月入住 1 晚
Olivia 于 2023年01月31日 的回复
Dear L,Thank you for taking the time to leave this wonderful review of your stay with us at The Glasshouse Hotel.We are so delighted to hear that you enjoyed your visit to Edinburgh and that our staff were friendly during your visit..It was a pleasure having you with us and we look forward to hosting you again.

10/10 超赞

Deborah

2023 年 1 月入住 1 晚
Zoltan 于 2023年01月9日 的回复
Dear Deborah,Thank you for this amazing score, we are glad to see you enjoyed your stay with us.We do hope to see you again in the near future.Sincerely,The Glasshouse Hotel

8/10 还可以

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 12 月入住 1 晚
DM 于 2022年12月30日 的回复
Good afternoon Lisa, Thank you for taking the time to review your stay with us. We do hope to be able to welcome you back to stay with us again in the future.

10/10 超赞

Jennie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If I could I would 100 stars! Everything was perfect with very attentive staff. I will be returning to Edinburgh and will stay with the Glasshouse again.
2022 年 10 月入住 1 晚
Ryan 于 2022年10月29日 的回复
Than you for taking the time to review your recent stay. I am thrilled to receive such praise and am glad we were able to deliver a memorable experience. Looking forward to welcoming you back again in the future.

10/10 超赞

Marissa

与配偶出行
满意：清洁度、员工和服务、服务设施
Location was great, staff were amazing and overall great spot for a short stay in Edinburgh.
2022 年 10 月入住 4 晚
Ryan 于 2022年10月29日 的回复
Dear Marissa,Thank you for taking the time to complete our survey on your recent stay with usI appreciate your kind words about our team and am happy you were able to explore the city easily from our hotel. We hope to welcome you back again in the future.

10/10 超赞

Allina

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 3 晚
Ryan 于 2022年10月29日 的回复
Thank you for taking the time to complete a survey on your recent stay with us. I am delighted you enjoyed your stay and look forward to welcoming you back again in the future.

10/10 超赞

MICHAEL

2022 年 10 月入住 1 晚
Ryan 于 2022年10月29日 的回复
Dear Michael,Thank you for your review on your recent stay with us. I am delighted that you enjoyed your stay and look forward to welcoming you back again in the future.

8/10 还可以

Francois，Montreal

满意：员工和服务，清洁度
Moderne, chambre avec terrasse donnant sur un jardin
2022 年 9 月入住 2 晚
Zoltan 于 2022年10月14日 的回复
Dear Francois,It was truly our pleasure to have you at our Glasshouse Hotel. It is so amazing to see you had such a good stay with us. Your comment has been forwarded to all our departments to ensure we keep working hard and provide amazing service.Sincerely,The Glasshouse Hotel

10/10 超赞

Ilan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Glasshouse was really worth it. Staff were friendly and very helpful. The bar had a spectacular whiskey collection with bartenders who knew their whiskey. The location was very central and getting everywhere was simple.
2022 年 9 月入住 4 晚
Zoltan 于 2022年10月14日 的回复
Dear Illan,Thank you for sharing this amazing experience with us.It is so great to see you had a fantastic stay with us.Please let us know whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

8/10 还可以

Erin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is beautiful rooms are excellent but don’t get the breakfast it’s disorganized takes forever and is not very good. Other than the breakfast it’s wonderful. I suggest going around corner for breakfast.
2022 年 9 月入住 4 晚
Zoltan 于 2022年09月20日 的回复
Dear Erin,We do appreciate you have taken the time to share your candid feedback with us.I was delighted to see you had a great stay in many aspects, however I was disappointed to learn about your breakfast experience.Please rest assured your feedback has been forwarded to the relevant department to make sure we provide excellent service whenever your travels bring you back to Edinburgh.Sincerely,The Glasshouse Hotel

10/10 超赞

annie

2022 年 8 月入住 1 晚

10/10 超赞

Jacqueline

2022 年 8 月入住 4 晚
Zoltan 于 2022年09月20日 的回复
Dear Jacqueline,Thank you for taking the time to share this amazing experience following your stay with us.It is always encouraging to see when our hard work culminates in great experiences such as yours. Sincerely,The Glasshouse Hotel

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall a good stay
Nice reception area with lovely Front of House staff. Large room and bathroom with good Elemis toiletries. Free mini bar, water, soft drinks and beer. Fabulous comfy bed. A little dated furniture wise. Breakfast was delicious with plenty of choices. Bar staff knowledgeable and friendly. Overall a good stay. Ask for a quiet room.
2022 年 8 月入住 1 晚
Zoltan 于 2022年10月14日 的回复
Dear Guest,We appreciate you have taken the time to share this amazing experience with us following your recent stay. It is always encouraging to see our hard work culminating in such a memorable stay. Your comment has been shared with all the relevant departments to ensure we keep providing excellent service.Sincerely,The Glasshouse Hotel