"It is all included hotel good for family with kids many activities for kids , the food variety was good but not fully testy , the ice machine not healthy I observed people taking ice from the machine and from the trolley next to the bar by hand after been inside the pool or coming out form the restroom I did talked with a staff member that look as in garage asking if will be possible to have a Big spoon like this no one take by hand but they was no action, the chek in took like two hours in line and the hotel look tired need some renovations ,"
"I spent only one night. My notes: Polite and helpful employees, Good room, Was comfortable with the aircon, Enjoyed the swimming pool, (got lucky it was the Tuesday with night swimming). good and early breakfast that is suitable to start the day early in the hot summer.
Only inconvenience was stairs between the elevator to the room. (There are rooms in the half without the stairs, and I didn't check if there was another elevator)"
"I been traveling across Israel with my family and stayed in many hotel and this hotel is by far taking the crown in regards to customer service.
The front desk manager has a Ritz Carleton mentality where he goes above and beyond to please his guests.
We had some issues with the sleeping arrangements and he solved it in seconds.
The staff at the hotel is helpful and accommodating except the service in the lobby which is lazy and unaccommodating.
It's almost feels like a different section that does not belong to the hotel. Having said that the rest of the hotel is wonderfully accommodating in all levels. We ate at the hotel our entire stay and the food was magnificent. The only thing I will add is I wish the waiters at the dining room will serve water and drinks at the table instead of guest bringing it from the buffet, the glasses are small and half of it spills until you get to the table. All in all we had a great time I will definitely recommend it and be back for sure."