Lodges in El Dorado County

"Dear Hilton Guest Assistance Team, I am writing to formally express my deep frustration and disappointment regarding my recent stay at the Hilton Vacation Club Tahoe Seasons Lake Tahoe. During my four-night stay, my room was never cleaned or serviced once. Throughout the duration of my visit, I repeatedly contacted the front desk requesting housekeeping, as towels, trash, and general upkeep were becoming an issue. Each time I was told that full housekeeping was only provided for guests staying a full week, and that the best they could offer was a “tidy up.” However, despite these assurances, no tidy-up service was ever provided either. This left me in the unacceptable position of having to take out my own trash, repeatedly call for clean towels, and manage the basic upkeep of the room myself. By the end of the stay, trash and used towels had accumulated due to the lack of housekeeping support. What made the situation even more frustrating was observing other rooms on the same floor receiving daily housekeeping service, which made the lack of service for my room even more confusing and concerning. This experience fell far below the standards I associate with the Hilton brand. Cleanliness and basic room servicing during a multi-night hotel stay should not require repeated calls to the front desk, nor should guests be left to handle these responsibilities themselves. I would appreciate clarification on the housekeeping policies at this property and an explanation"

"Great place! "

"Cozy "

"Did not have time to enjoy the pool ."

"The front office staff was very friendly and helpful"

"Nice quiet well located hotel in walking distance of a good supermarket and several bars and restaurants. Would definitely go again. "

"Clean room & friendly staff. Nice breakfast"

"We love staying at this Margaritaville! Unfortunately, this say felt a little on the dirty side..."

"This was a wonderful place for our family to stay in Lake Tahoe, right on the beach. The 2 bedroom condo was perfect, the balcony views were amazing! Would come again "