Santa Ana El Encuentro Santa Ana Hotels

"The first room we got was horrible. It was super hot they did not turned the AC. The shower head threw water everywhere wetting the floor and the toilet handle was not working either. They did not wanted to moved us until some one come to inspect the room. The moved us to another room and the bathtub was horrible it did not drained the water fast enough so everytime you shower the water got stuck under your feet. I will look for another hotel to stay. I am not planning to stay here any more. It seems this hotel cares more about the outside more than the inside. "

"Nice hotel, and rooms. Perfect for a night or two. No gym, bar or pool. Have to be back by 8:00 pm since the park closes at night"

"Todo me encanto, el unico inconveniente es que los termales no estan en el mismo lugar , pero aun asi le doy 5 estrellas porque vale la pena el lugar esta hermoso, el clima super agradable y toda la gente muy amable."

"Views were spectacular. However I did have an issue with a broken toilet in one of the rooms so we were only able to use 1 restroom in our residence. Other than that our stay was great. "

"Mixed feelings about this stay. The property and room are beautiful, but the experience felt disappointing for the price. We didn’t know the restaurant is closed on Mondays, which was difficult because the property is quite remote and we had delayed picking up our rental car, assuming we could dine there. The owner messaged beforehand asking if we’d like to eat dinner there, but when I asked to reserve a table I was told the restaurant would actually be closed that day and will only serve drinks for the night. He did offer to help arrange food or give us a ride, which I appreciated, but we ended up walking to the restaurant ourselves. When we returned around 8 pm the property was completely dark and the restaurant was closed and we ran out of drinking water at this point. For such a beautiful property, it would be nice if the outdoor area stayed accessible with lights or seating for guests in the evening. The room also lacked some basic amenities (no mini fridge, no drinking water, and all lights on one switch which made the room very bright at night). The curtains also didn’t fully cover the window, which affected privacy. Breakfast the next morning was excellent and the chef explaining the dishes was a lovely touch. But at checkout the staff inspected towels and blankets in front of us for stains, which felt unusual and uncomfortable. Overall, a lovely property but the guest experience could be improved."

"Personal muy amable"

"Excellent place to be in peace, relax, and enjoy God's creations."

"This hotel is Overpriced, overrated and EXPENSIVE!!! The food is ok but ridiculous expensive! Rafael was our waiter at the La Pampas restaurant was very misleading and tried to trick us in to buying food the we did not order. For the amount of money what we spent on this hotel I could easily have stayed at Ritz Carlton on Central Park NY. I will never go back there again!"

"Room: bed %100 uncomfortable, so hard even for a necessary one night was BAD. Bathroom: bad odor on the shower, toilet not working properly. No food other than breakfast. No parking! "