Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter
Marvin
2/10 糟糕
Andrew A
2023年09月17日
满意:住宿条件和设施,清洁度
不满意:员工和服务
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.
Andrew A
2023 年 9 月入住 1 晚
8/10 还可以
Camilo
与配偶出行
2023年09月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.
Camilo
2023 年 9 月入住 1 晚
6/10 一般
Yuliana a
与家人出行
2023年08月26日
不满意:客房舒适度
En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia
Yuliana a
2023 年 8 月入住 1 晚
10/10 超赞
Tashika
与家人出行, 团体旅客
2023年07月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras
Tashika
2023 年 7 月入住 4 晚
10/10 超赞
Andres
2023年07月25日
满意:员工和服务、住宿条件和设施、客房舒适度
Muy bueno
El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema.
Andres
2023 年 7 月入住 1 晚
10/10 超赞
norby
2023年07月23日
满意:员工和服务,清洁度
Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺