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关于伊利烛木套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
伊利烛木套房酒店 - IHG 旗下酒店
1780 Capital St, Elgin, IL

点评

8.4

很好

10 分 - 超赞。152 条好评，共有 314 条点评" "
8 分 - 还可以。105 条好评，共有 314 条点评" "
6 分 - 一般。34 条好评，共有 314 条点评" "
4 分 - 很差。13 条好评，共有 314 条点评" "
2 分 - 糟糕。10 条好评，共有 314 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

8.4/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Nan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Denise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Elgin Candlewood Suites
Comfortable bedding and furnishings. Pleasant and efficient staff, could have had the parking lot better plowed. Overall, a wonderful weekend stay.
2024 年 1 月入住 2 晚

8/10 还可以

Jasmine

2024 年 1 月入住 1 晚

2/10 糟糕

Mark

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 7 晚

10/10 超赞

Leopold，Greendale

2024 年 1 月入住 1 晚

4/10 很差

Gary

不满意：住宿条件和设施，员工和服务
2023 年 10 月入住 1 晚

10/10 超赞

robert

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚

10/10 超赞

Maxine

满意：清洁度、员工和服务、住宿条件和设施
The staff were very friendly and helpful. The room was very quiet and comfortable.
2023 年 9 月入住 1 晚

10/10 超赞

Julie

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.
2023 年 8 月入住 1 晚

10/10 超赞

Jerry，Kearney

商务旅客
满意：清洁度、员工和服务、服务设施
The wifi was out. No wifi for three days.
2023 年 7 月入住 2 晚

10/10 超赞

JOSEPH

与家人出行
满意：住宿条件和设施，员工和服务
Good place to stay
2023 年 7 月入住 1 晚

6/10 一般

Rob

2023 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 2 晚

10/10 超赞

Gary

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!
2023 年 4 月入住 1 晚

6/10 一般

Sherrill

满意：员工和服务，清洁度
不满意：住宿条件和设施
Should have known the hotel was under renovation
The hotel was under construction, but I was not aware of this when I made the reservation. While it was not horrible, there were things that did not meet my expectations (eg, tub condition) that I wish I would have been able to anticipate. They should make it clear that the construction is going on before accepting reservations.
2022 年 12 月入住 2 晚

8/10 还可以

Brett

满意：清洁度、住宿条件和设施、客房舒适度
2022 年 11 月入住 2 晚

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

8/10 还可以

Cecilia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the friendly service from the front desk. I was there for my wedding weekend and my photographer and make up artist were coming in on Saturday. Staff was friendly and accomodating to them. Great service! Only downfall was I left an item behind in the room after checking out. I called the next day and they did not have it anymore in their lost an found :(
2022 年 10 月入住 2 晚

6/10 一般

RoseAnn

满意：清洁度、员工和服务、服务设施
The air conditioner was not working correctly and it was very humid
2022 年 8 月入住 2 晚

4/10 很差

Joseph

不满意：住宿条件和设施，员工和服务
Was under remodeling bathroom was terrible no and mean no counter space at all suite with no chair or couch.
2022 年 7 月入住 9 晚

10/10 超赞

gary S

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
clean rooms,
2022 年 5 月入住 1 晚

4/10 很差

Amy

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Too many other choices nearby
The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.
2022 年 5 月入住 1 晚

6/10 一般

Tyler

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Tore up. Staff was friendly.
Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.
2022 年 5 月入住 1 晚

2/10 糟糕

Matthew

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nasty rude staff..place is not clean at all.they offer no room service during your stay.worst hotel to stay at.just avoid the place and save yourself some stress and time.beds smell badly,floors dirty nasty.just stay away trust me.
2022 年 2 月入住 2 晚

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One night
Had a pleasant stay no issues
2022 年 1 月入住 1 晚

4/10 很差

Patricia

与家人及幼儿出行, 带宠物出行
满意：服务设施
不满意：员工和服务
Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
2022 年 1 月入住 1 晚
Sales Manager 于 2022年01月4日 的回复
We apologize for an inconvneience you may have faced during your stay. The room you booked was, in fact, a king studio suite and not a king with sofa suite. In the past, you booked directly with us for a king with sofa suite. To avoid confusion, we would advise to call us directly and book for your specific needs, or call immediately after booking to confirm you booked the correct room. Again, our staff still gave you a complimentary upgrade. All furniture is in the process of being swapped and should be completed very soon! We hope to see you again and Happy New Year!

4/10 很差

Tewodros

不满意：住宿条件和设施
It's not clean
2021 年 12 月入住 1 晚

8/10 还可以

Monica

满意：清洁度、员工和服务、客房舒适度
It’s okay
The hotel is hard to find. Once there it was fine. No breakfast available. Paid or unpaid. For a place that is a bit off the beaten track, that not great. Our bed and room was absolutely fine except for a large leather chair with ripped upholstery. Really ..,
2021 年 12 月入住 1 晚
Sales Manager 于 2022年01月3日 的回复
We thank you for your feedback. We will have new furniture very soon, and there has been a large delay due to labor shortages. We appreciate you staying with us and hope to see you again!

8/10 还可以

Rebecca

与家人出行, 与配偶出行
满意：员工和服务，清洁度
Close proximity to area restaurants. Both the room and bathroom were clean. Clean dishes in dishwasher—actually the kitchenette was a nice surprise!
2021 年 12 月入住 1 晚

8/10 还可以

Michael

满意：清洁度、员工和服务、住宿条件和设施
Some of the staff weren't wearing masks. The young gorgeous Diana woman, working nights, anticipated my request to change rooms because the heater wasn't working very well in the first room I got. She was great.
2021 年 11 月入住 2 晚

6/10 一般

Jeanine

与家人出行
不满意：客房舒适度，住宿条件和设施
Don’t stay here!
This hotel is terrible- the room had no couch but it was called a suite- they requested a deposit and 4 days later after check out I still have not gotten it back. If you are looking for a hotel in the Elgin Il area that is pet friendly - look elsewhere.
2021 年 11 月入住 3 晚
Candlewood Suites Elgin 于 2021年11月30日 的回复
Jeanine, you just called us minutes ago and were provided an explanation. You checked out on a Saturday. Your deposit takes 3-7 BUSINESS days to go back to your card. Monday (yesterday) would qualify as the first day. This all depends on the guest bank, since the amount is dropped immediately from our end when you check out. The room you booked was our double studio suite. We do not have any suites with a couch and 2 beds. We do have them available with king beds for future stays. Please make sure to check accordingly so you know what you are booking.

6/10 一般

Brian R.

与配偶出行
不满意：服务设施，员工和服务
Good location for our visit. The room was clean, but short on toilet tissue and had to get towels. No breakfast. Not being managed well.
2021 年 11 月入住 2 晚
Candlewood Suites Elgin 于 2021年11月28日 的回复
Dear Guest, all toiletries and towels are replenished free of charge at the front desk. This is standard policy for any Candlewood Suites hotel. Candlewood Suites is not a chain that offers breakfast, but does have a convenient store in the lobby for all of your needs that also has 24/7 coffee. These IHG Candlewood policies are not a reflection of management, as they are only following protocol. Have a great holiday!

4/10 很差

Erol

与家人出行
不满意：清洁度
very dirty hotel. Mold in bathtub, dust everywhere, an empty water bottle under the bed.When you leave they ask you to give a Google review for $5 voucher. For the price you pay I expected a better hotel.
2021 年 11 月入住 1 晚

2/10 糟糕

stephen

满意：员工和服务
不满意：住宿条件和设施
Alarm clock was useless. No remote for TV. Furniture was worn out. Towel covering the old leather chair.
2021 年 10 月入住 1 晚
Candlewood Suites Elgin 于 2021年11月28日 的回复
We apologize for the inconvenience. Renovations are currently under process and will soon be finished. We hope to have you stay with us again!

10/10 超赞

James L.，Pelican Rapids

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2021 年 10 月入住 2 晚

10/10 超赞

Jo Ann

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
They need to add a towel bar in the bathroom. There is no place to hang a wet towel. All the staff was friendly and very helpful. They provided everything we needed. We felt safe/secure and slept well each nite of our stay.
2021 年 10 月入住 5 晚
Candlewood Suites Elgin 于 2021年11月30日 的回复
Thank You for the kind words. The hotel is currently being renovated and set to complete soon. We do pride ourselves on a great guest experience, including quietness and safety.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our stay.
Our stay was close to the medical building we needed for our tests. The service was great and Harin made sure we knew if we needed anything like new towels, coffee or anything like that the front desk would have it. It was a very nice stay.
2021 年 10 月入住 3 晚
Candlewood Suites Elgin 于 2021年11月28日 的回复
We appreciate your kind words and will pass this along to the staff. Come stay with us again & have a greay holiday season!

10/10 超赞

Jonathan

与家人出行, 带宠物出行
满意：住宿条件和设施，员工和服务
Pet friendly which we needed on this trip, close to highway, dining, etc. would stay again.
2021 年 9 月入住 1 晚

10/10 超赞

RITA

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was awesome ans very clean
2021 年 9 月入住 2 晚

8/10 还可以

Michiko Y

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
There is a kitchen with stove, dishwasher, home size refrigerator and all cook ware.
2021 年 9 月入住 1 晚

6/10 一般

Ila

与家人出行
Nothing to write home about
It was Ok. Front desk was very slow. Manager on duty has no idea what he was doing.
2021 年 8 月入住 1 晚

2/10 糟糕

Lisa

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terribly dirty. $200.00 deposit. Kitchen stuff consists of few pots & pans. 1 spoon 1 fork. Was deep in an industrial park, next to nursing home. Was incredibly filthy durty bathroom and rooms. Noisy.
2021 年 8 月入住 1 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Revenue Manager Harin Yogina who was at the front desk was amazing! Friendly warm and helpful. He made us feel like we were the only two people (my wife and I) in the whole building. Great service. He deserves a raise.
2021 年 7 月入住 1 晚

10/10 超赞

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Staff were very accommodating and friendly. The accommodations were pleasing and comfortable. And the Hotel was easily accessible from the Tollway. We will definitely stay again, when we are in the area.
2021 年 7 月入住 1 晚

6/10 一般

真实旅客

2021 年 6 月入住 2 晚

6/10 一般

真实旅客

与家人出行
不满意：员工和服务，清洁度
When we arrived we had to wait about 30 minutes for someone to come to the front desk to check in. We were told we had an newly renovated suite but there were obvious stains on the carpet and the hot water didn’t work in the sink. There was no toilet paper holder in the bathroom and only one towel for 2 people.
2021 年 6 月入住 1 晚

2/10 糟糕

Mike

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Avoid
First room we had walked in saw carpet heavley stained, food crumbs between beds on floor. Baseboards were removed showing nail holes and bare drywall. No table or chairs to sit on or to put luggage on. Missing handle on cabinet. Bathroom had electrical box with wires hang out, no tp holder no towel bars. 2nd room carpet was in serious need of vacuuming. Also no tp holder or towelbars. Tube leaked leaving big puddle in bathroom. Also no baseboards with nail holes and bare drywall. AC unit was noisy.
2021 年 6 月入住 2 晚

6/10 一般

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Nice location, quiet. In process of a needed remodel!
2021 年 6 月入住 2 晚

8/10 还可以

Julius

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good enough
It was nice, pricier compared to the local hotels and also no breakfast was served. Was reasonably clean they should also focus on cleaning around the ac unit. I saw a spider in the ac unit.
2021 年 6 月入住 2 晚

8/10 还可以

真实旅客

与配偶出行
满意：住宿条件和设施，清洁度
Location was good
2021 年 6 月入住 5 晚