住宿服务设施

关于埃尔克哈特温德姆速 8 酒店的点评

2 out of 5
埃尔克哈特温德姆速 8 酒店
345 E Windsor Ave, Elkhart, IN

点评

7.0

还可以

10 分 - 超赞。149 条好评,共有 689 条点评" "
8 分 - 还可以。240 条好评,共有 689 条点评" "
6 分 - 一般。157 条好评,共有 689 条点评" "
4 分 - 很差。72 条好评,共有 689 条点评" "
2 分 - 糟糕。71 条好评,共有 689 条点评" "

7.2/10

清洁度

7.6/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

6.8/10

环保

点评

8/10 还可以

Linda

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Breakfast was bread and butter only.
2024 年 5 月入住 3 晚
Manager 于 2024年05月11日 的回复
Hello Linda,We regret to hear about your breakfast experience and appreciate your feedback. We strive to offer a variety of options and will share your comments with our team for review. We hope you will consider staying with us again for an improved stay.

6/10 一般

Edgar

不满意:员工和服务,清洁度
2024 年 2 月入住 3 晚
Manager 于 2024年05月2日 的回复
Hello Edgar, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any feedback from your recent stay. We look forward to hearing from you!

6/10 一般

Jasmin

与配偶出行
满意:服务设施
The bed was comfortable.....
2024 年 4 月入住 1 晚
Manager 于 2024年04月20日 的回复
Hello Jasmin,We are pleased to hear that you found the bed comfortable during your stay with us. Your comfort and satisfaction are our top priorities. Should you have any further feedback or require assistance, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 还可以

Jasmin

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Overall the property here is okay but the bed was the most comfortable.I have had In a hotel room in a long time
2024 年 4 月入住 4 晚
Manager 于 2024年04月15日 的回复
Hello Jasmin,We appreciate your feedback on our property and are delighted to hear you found our bed to be exceptionally comfortable. We strive to provide a relaxing experience for all our guests. Your kind words will be shared with our team to continue improving our services for future stays.

10/10 超赞

Rick

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Staff was very friendly, nice and pleasant. The facilities were clean, Breakfast was good, and we slept well.
2024 年 3 月入住 2 晚
Manager 于 2024年03月14日 的回复
Hello Rick,We appreciate your kind words regarding our friendly staff, clean facilities, tasty breakfast, and comfortable accommodations. It's wonderful to hear you had a pleasant stay with us. Please feel free to reach out to our management team directly with any further feedback or suggestions you may have.

8/10 还可以

Jeffery

Very surprised
2024 年 2 月入住 1 晚
Manager 于 2024年02月2日 的回复
Hello Jeffery,to hear about your recent experience at our hotel. We strive to provide exceptional service to all our guests, and it's disheartening to learn that we failed to meet your expectations. We appreciate your valuable feedback and will work diligently to address the issues you raised. Thanks for bringing them to our attention and allowing us the opportunity to improve.

10/10 超赞

Roland

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月28日 的回复
Hello Roland,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and we are thrilled that you enjoyed your experience. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.

10/10 超赞

Jamie

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
SUPER CLEAN!
Will definitely stay here if in the area again. Super clean, comfortable beds, friendly & helpful staff. Thank you!
2024 年 1 月入住 1 晚
Manager 于 2024年01月18日 的回复
Hello Jamie,Thank you for your kind words! We are delighted to hear that you had a great experience with us. Our team takes pride in providing a clean and comfortable environment, and we'll be sure to share your appreciation with them. We look forward to welcoming you back in the future.

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Manager 于 2024年01月17日 的回复
Dear Guest, We're sorry to hear that your experience fell short of expectations. We highly encourage you to reach out to our hotel directly so we can fully address any concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to improve your next visit.

10/10 超赞

Shina

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
10/10 customer service, too affordable and 19/10 in terms of cleanliness
2024 年 1 月入住 1 晚
Manager 于 2024年01月10日 的回复
Hello Shina,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service exceptional and our rates affordable. Our team takes great pride in maintaining high standards of cleanliness to ensure a pleasant stay for all our guests. We appreciate your kind words and hope to welcome you back in the future.

6/10 一般

Maurice

2023 年 12 月入住 1 晚
Manager 于 2024年01月23日 的回复
Hello Maurice, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear more about it. Please feel free to reach out to us directly so that we can address any concerns you may have had during your visit.

10/10 超赞

Eric

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very clean. Great price. Pretty peaceful. Would highly recommend
2023 年 12 月入住 1 晚
Manager 于 2024年02月1日 的回复
Hello Eric,Thank you for your positive feedback! We are glad that you found our hotel clean and peaceful, and that our pricing met your expectations. We appreciate your recommendation and hope to welcome you again in the future.

10/10 超赞

Eric

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Recommend. Good price. Clean.
2023 年 12 月入住 1 晚
Manager 于 2023年12月19日 的回复
Hello Eric,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and affordability. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

8/10 还可以

Ryan

满意:住宿条件和设施,员工和服务
It was convenient and quiet.
2023 年 12 月入住 1 晚
Manager 于 2023年12月13日 的回复
Hello Ryan,Thank you for choosing our hotel for your stay. We are delighted to hear that you found our location convenient and enjoyed the quiet ambiance during your visit. We appreciate your feedback and hope to welcome you back in the future.

6/10 一般

Steven

与家人出行
满意:清洁度
Manager 于 2024年02月8日 的回复
Hello Steven, We're sorry to hear that your experience at our hotel was not fully satisfying. We encourage you to reach out to our team directly so that we can address any issues you encountered. We value feedback from our guests and are committed to providing the best possible stay.

8/10 还可以

Raymond

与家人出行
满意:员工和服务
不满意:服务设施
Well located, safe, convenient and lots to do around the hotel
2023 年 11 月入住 2 晚
Manager 于 2023年11月26日 的回复
Hello Raymond,We're thrilled to hear that you found our hotel's location to be well situated with plenty to do in the surrounding area! As guest satisfaction is our top priority, we're pleased that you also felt safe and found the hotel to be convenient. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 还可以

Robert

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The room was clean and the bed was comfortable. The TV remote didn't work so we never got to check out the TV.
2023 年 11 月入住 1 晚
Manager 于 2023年11月16日 的回复
Hello Robert,Thank you for staying with us and for taking the time to share your feedback. We are glad to hear that you found your room clean and the bed comfortable. We apologize for any inconvenience you experienced with the TV remote, and we appreciate you bringing this to our attention. We will address this issue with our team to ensure it doesn't happen again in the future.

10/10 超赞

Saúl

满意:清洁度、员工和服务、住宿条件和设施
Really good
2023 年 11 月入住 1 晚
Manager 于 2023年11月4日 的回复
Hello Saúl,Thank you for your positive feedback! We're delighted to hear that you had a great experience at our hotel. We strive to provide excellent service to all our guests and we're glad that we met your expectations. Should you have any future travel plans, we would be honored to welcome you back for another enjoyable stay.

4/10 很差

KATHY

满意:清洁度、员工和服务、客房舒适度
不满意:住宿条件和设施
2023 年 10 月入住 2 晚
Manager 于 2023年11月3日 的回复
Hello KATHY,Thank you for taking the time to share your review. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide all of our guests with a positive and enjoyable stay. We would love the opportunity to better understand your concerns, so please contact our management team directly. We value your patronage and hope to have the chance to welcome you back in the future.

8/10 还可以

Chad

2023 年 10 月入住 1 晚
Manager 于 2023年11月21日 的回复
Hello Chad,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad that you had an overall enjoyable stay with us. If there's anything specific we can assist you with in the future, please reach out to our management team directly. We value your feedback and hope to welcome you back soon.

8/10 还可以

Dorn

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
Accommodations are spartan, but well-kept. Room, bathroom, etc., all very clean. Not much in the way of extras, but adequate (fridge, microwave, etc.). Only negative: terrible breakfast options - especially considering how much they charge on ND football weekends.
2023 年 10 月入住 2 晚
Manager 于 2023年11月1日 的回复
Hello Dorn,Thank you for sharing your feedback. We're glad to hear that you found the accommodations clean and well-maintained. Our goal is to provide a comfortable stay for all our guests. We appreciate your comment about breakfast options and will share it with the team for future improvements. We hope to welcome you back in the future for an even better experience.

10/10 超赞

Ellen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
Older hotel in good condition. Breakfast room clean and neat. No problems.
2023 年 10 月入住 1 晚
Manager 于 2023年11月2日 的回复
Hello Ellen,Thank you for sharing your experience with us. We're glad you found our hotel in good condition and enjoyed a clean and neat breakfast room. We appreciate your feedback and hope to welcome you back in the future.

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
It fit our needs and was reasonable
2023 年 10 月入住 1 晚
Manager 于 2023年11月2日 的回复
Hello Robert,Thank you for choosing our hotel for your recent stay. We are glad to hear that our accommodations met your needs and that you found our prices reasonable. We appreciate your feedback and hope to welcome you back in the future.

8/10 还可以

Danniel

团体旅客
不满意:服务设施
Terrible breakfast options.
2023 年 10 月入住 1 晚
Manager 于 2023年10月31日 的回复
Hello Danniel,We apologize for any disappointment you experienced with our breakfast options. We appreciate your feedback and will take it into consideration to improve our offerings. Thank you for choosing our hotel and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 还可以

Rodney

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was noisy.
2023 年 10 月入住 1 晚
Manager 于 2023年10月29日 的回复
Hello Rodney,We apologize for any inconvenience caused by the noise.

8/10 还可以

Rodney

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it was noisy.
2023 年 10 月入住 1 晚
Manager 于 2023年10月29日 的回复
Hello Rodney,We apologize for the inconvenience caused by the noise during your stay. Please be assured that we have taken note of your feedback and will work towards providing a more peaceful environment in the future.

10/10 超赞

Alma De la

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Manager 于 2023年10月27日 的回复
Hello Alma De la,We are delighted to hear that you had a 5-star experience at our hotel. Thank you for your positive feedback!

2/10 糟糕

Robert

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The management is rude and horrible no customer service skills.. I would never recommend this dump for anyome
2023 年 10 月入住 2 晚
Manager 于 2023年10月25日 的回复
Hello Robert, We apologize for the negative experience you had. We strive to provide excellent customer service and will address your concerns with our management team.

10/10 超赞

CHARLES

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello CHARLES,Thank you for your exceptional rating! We are delighted to have exceeded your expectations during your stay. We look forward to welcoming you back in the future.

8/10 还可以

Charles

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年10月19日 的回复
Hello Charles,Thank you for your excellent rating! We are delighted to hear that you had such a wonderful experience at our hotel. We look forward to welcoming you back soon!

8/10 还可以

James

团体旅客
满意:清洁度、员工和服务、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年10月18日 的回复
Hello James,Thank you for rating our hotel! We are glad to hear that you had a positive experience during your stay with us.

8/10 还可以

Tricia,New Concord

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Need more breakfast options but would stay again !!
2023 年 10 月入住 2 晚
Manager 于 2023年10月16日 的回复
Hello Tricia,Thank you for your feedback! We appreciate your suggestion and will take it into consideration for future improvements. We hope to welcome you back again soon!

2/10 糟糕

DOUG

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Very run down... not clean... TV didn't work... fridge didn't work...gum on floor...shower door didn't open or close properly (installed wrong preventing it from easily opening
2023 年 10 月入住 2 晚
Manager 于 2023年10月18日 的回复
Hello DOUG ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 超赞

Monica

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
Manager 于 2023年10月18日 的回复
Hello Monica,Thank you for the 5-star rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

6/10 一般

tadeusz

不满意:住宿条件和设施,清洁度
Nothing unique. Mold in the shower. Dirty in general. Comfy and clean beds. Cleaning people were so loud in the morning knocking on room doors and talkig very loudly yet they did not clean our room and did not even change our towels.
2023 年 10 月入住 2 晚
Manager 于 2023年10月16日 的回复
Hello tadeusz ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 超赞

Trystan

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Manager 于 2023年10月13日 的回复
Hello Trystan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 超赞

Marlon

2023 年 9 月入住 1 晚
Manager 于 2023年10月22日 的回复
Hello Marlon,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

4/10 很差

Joseph

与家人出行
满意:客房舒适度,员工和服务
不满意:住宿条件和设施,清洁度
My stay
We arrived late checkin around 12:30 in the morning. The front desk employee was friendly and courteous. The room was clean. I went into the bathroom and once I turned on the lights there were 2 cockroaches, I killed them. I was really tired so I went to bed. No one at the desk in the am to tell so I left key in the box and started my drive home .
2023 年 9 月入住 1 晚
Manager 于 2023年10月28日 的回复
Hello Joseph,Thank you for sharing your experience with us. We are glad to hear that our front desk employee provided you with friendly and courteous service, and that you found your room to be clean. We apologize for any inconvenience you may have encountered with the presence of cockroaches in the bathroom. We kindly request you to contact our management team directly to further discuss your experience.

8/10 还可以

Carol

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super 8 stay in Elkhart
The hotel was nice, our room was very nice. The location was perfect. We did not need any service and left before breakfast was served. The only complaint was the condition of the towels. The floor mat was ragged and the bath towels were quite thin. Clean, but over-used.
2023 年 9 月入住 1 晚
Manager 于 2023年09月27日 的回复
Hello Carol,Thank you for sharing this experience with us. We truly value you feedback with regards to our location and your comments about our towels. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 还可以

Scott

满意:住宿条件和设施,员工和服务
GOOD SPOT - 25 MINUTES FROM ND STADIUM . CONVENIENT
2023 年 9 月入住 3 晚
Manager 于 2023年10月28日 的回复
Hello Scott,Thank you for your feedback! We're delighted to hear that our hotel's location was convenient for your needs and close to the ND Stadium. We hope you had a pleasant stay with us and we look forward to welcoming you back in the future.

10/10 超赞

Erin

满意:清洁度、员工和服务、住宿条件和设施
It’s run by a very nice family and has clean rooms and linens. Exceeded my expectations.
2023 年 9 月入住 1 晚
Manager 于 2023年09月27日 的回复
Hi Erin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 糟糕

Matthew

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Someone was in my room when I opened the door. Lucky I wasn’t murdered. Got no refund. Insane. Avoid this place for your safety.
2023 年 9 月入住 1 晚
Manager 于 2023年09月26日 的回复
Hello Matthew ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 很差

MARY,Maple Grove

与配偶出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The man who checked us in was so friendly and welcoming. High points to him both for check in and check out. He was there when we checked in at about 11:30 PM and he was also there the next morning when we checked out at about 9 AM. Other than him, you get what you pay for here. No elevators. Old furniture in the lobby. Worst though was that our room had the most awful smell!! Almost like some stinky socks or shoes were hidden somewhere in the room. Luckily, we had some air freshener and I always travel with some small candles so we were able to light that to make it a little more tolerable. Fortunately we arrived pretty late at night, so we were just were there to sleep and we got out of there first thing in the morning. The bed was comfortable, we think it was maybe a newer mattress. The bathroom also had been updated (Sink, toilet and shower) However, that being said, there was brown streaks of something running down the wall so they neglected to repaint in there. We won’t stay here again.
Manager 于 2023年09月16日 的回复
Hello MARY,We appreciate your rating of our hotel and the feedback you have shared pertaining to our bed as well as our furniture. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 很差

Kimberly

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
You get what you pay for
First the good comments: -the front desk staff was friendly, smiling, and very efficient -the price was lower than others in the area -convenient to I80/90 -safe parking -the shower appeared to be new …and the not so good: -see photos -I slept with my feet at the head of the bed due to the picture hanging out from the wall -the free breakfast was lacking, so we picked up food at a restaurant -There were stains and marks on the walls, curtains, etc -the room smelled like bleach
Outlet in hallway hanging out of the wall
Pictures above beds not bolted to the wall
Stains on window curtains
Build up of dust in air conditioner and heating unit
2023 年 9 月入住 1 晚
Manager 于 2023年09月14日 的回复
Hello Kimberly, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 很差

Denise

团体旅客
满意:员工和服务
不满意:住宿条件和设施,清洁度
The bathroom was filthy including the toilet. Carpet needed vacuuming. room smelt musty
2023 年 9 月入住 2 晚
Manager 于 2023年09月8日 的回复
Hello Denise, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 超赞

Robin

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Enjoyed our stay
Great people. Very clean ,quiet, and very friendly people . They asked several times if we needed anthing.
2023 年 9 月入住 1 晚
Manager 于 2023年09月6日 的回复
Hi Robin,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated your experience so highly. I am happy to learn that we met your expectations with our friendly atmosphere and clean accommodations. We are incredibly happy that your stay was comfortable, and we hope to see you again soon

10/10 超赞

Shawn

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2023 年 9 月入住 2 晚
Manager 于 2023年09月6日 的回复
Hi Shawn,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 超赞

Petar

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Manager 于 2023年08月19日 的回复
Hello Petar,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 还可以

CHARLEY

满意:清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 3 晚
Manager 于 2023年08月19日 的回复
Hello CHARLEY,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 很差

Abu

不满意:住宿条件和设施,清洁度
All the floor of the room was wet! Didn’t understand why, probably the moping was bad.
2023 年 8 月入住 1 晚
Manager 于 2023年08月13日 的回复
Hello Abu,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.