Chalets in Ella

"Views"

"The hotel is immaculate and clearly a lot of money has been spent on design. The room was spacious with stunning views, the best pillows we have had on our 3 week tour. Breakfast was lovely too. I do not regret our stay BUT want to be realistic to help the hotel improve/for others expectations. The road to the hotel is rough and steep, our driver really struggled and we usually walked up to him. The rooms are not soundproof as the door opens to a balcony overlooking the car park, dogs fighting and tuk tuks dropping off guests are common sounds into the night. The doors have big gaps and this allows mosquitoes inside, which is a problem as I am allergic. I had to fill the gap with tissues (it’s 1cm wide the whole middle width of the door - all doors, not just ours). We had looked forward to the yoga, but never heard back when we asked about it so we are not sure if it happens or not. Also for such a luxury property, menus are printed on printer paper - no list of ingredients for cocktails, and being handed such tatty pieces of paper at the bar and for breakfast really lets down the image of the hotel. The staff are clearly lovely but we struggled - my massage booking was not made, request for items at breakfast never arrived, and no service out by the pool meaning we had to come in to ask for drinks and towels. Finally, please help the street dogs. Westerners love animals and it is upsetting to hear them fighting all night. Just a few tweaks and this would be 10/10 hotel. "

"The view from the hotel was amazing and was worth the stay alone. Beds were nice and comfy and the breakfast was good and very filling."

"Superb view. All staff are friendly and accommodating. Excellent location, near both the Nice Arches trail and Adam's Peak."

"No aircon in room but fan more than adequate. Hari, the manager is a one man show. He cooks a sumptuous breakfast for 1500 LKR and can do your laundry for a very reasonable price. Hari is a very caring person who goes the extra yard for his guests."

"Very nice hotel and comfortable rooms with friendly and attentive staff. Great location "

"A great place with unbelievable views from the balcony. Breakfast was amazing and the staff very friendly and attentive. The room was large and clean and i had a very pleasant sleep. Recommended!!"

"Inaccessible property (have to pay extra to a tuk tuk to get in and out) and dated, unclean condition overall. Great views but poor service, lacklustre food and menu, and rooms are old, dirty, with poor beds and mattresses. We had to check out 1 night early to stay somewhere else, it was a poor hotel that is in desperate need updating. Definitely not the experience that we paid for, and it felt like the food menu was over priced too. Finally, a horrific smell of trash from an open rubbish dump nearby, which could be felt in most parts of the hotel. "

"The view was absolutely amazing, but unfortunately the hotel booster pump was directly above our room, & could hear it running all night. The booster pump noise was completed by the smell of the septic tank coming through the bathroom vent, adding to the negative experience of the hotel. The hard mattress and the lack of bedding was the icing on the cake. You’ll probably want to find different accommodation. "