We arrived and wanted to upgrade to a room with hot jacuzzi. We paid the extra amount and got that room.
Unfortunately, there was not enough warm water and so the jacuzzi bath tub was not usable.
We did not get back the money after asking it.
The rooms and location is nice. If the hotel was better organized, it could be a nice place to relax
Marcus
2024 年 2 月入住 1 晚
6/10 一般
Richard
与配偶出行
2023年12月20日
This was a little disturbing that we had no hot water, no internet, the fridge was off and slightly mouldy, mould in the cupboard, a leak in the bathroom, and the air conditioner was faulting out. Other than that everything else seamed ok. We would not stay here again until they sort out their staff and pre inspections of the rooms. It’s really a pity as this property has beautiful views.
Richard
2023 年 12 月入住 1 晚
8/10 还可以
Lili
团体旅客
2023年08月28日
满意:员工和服务,清洁度
Stayed at Aloft Grand Hotel for one night while traveling around Sri Lanka. The hotel view is very pretty, the rooms are clean and straightforward, not luxurious. Fair room for the price we paid. The staff and service was great, very nice people and super attentive of all our needs.
Lili
2023 年 8 月入住 1 晚
8/10 还可以
Camilla
2022年02月7日
满意:清洁度
Unikt hotel med venligt personale.
Camilla
2022 年 1 月入住 2 晚
10/10 超赞
Tina
2022年02月2日
满意:客房舒适度,清洁度
What a little gem
What a little gem the Aloft Grand turned out to be. The chalets provide you with everything you need for your stay and the staff are beyond helpful. We were passing through Ella from Kandy on our way to Galle and wished we’d planned our trip differently to have more time in Ella. One of the best things about the accommodation is the incredible view and also the nature. Absolutely loved it and would definitely staff again.
The day we were leaving the hotel organised our car to Galle at a very reasonable price. Our driver took is the scenic route via the waterfall and some other amazing sights. Really appreciated.
Tina
2022 年 1 月入住 1 晚
8/10 还可以
KIRTHI
与家人出行
2020年08月4日
满意:客房舒适度,清洁度
.
New property with modern amenities
Located in a tea estate
3 km away from Ella town
Good place to relax and unwind
Friendly and helpful staff
KIRTHI
2020 年 8 月入住 1 晚
8/10 还可以
Amanda
与家人出行
2020年03月15日
满意:清洁度、员工和服务、客房舒适度
Friendly staff and very cute cabins with lots of room. Accessibility needs to be reviewed. Path to cabins are steep and slippery with shale. They should really consider adding a stairway.
Amanda
2020 年 3 月入住 3 晚
8/10 还可以
真实旅客
2020年03月13日
满意:员工和服务、住宿条件和设施、客房舒适度
Cosy chalets
Staff were really friendly and helpful, room was nice and cozy. Breakfast was good, they were really fast when I needed to leave early.
Bathroom- shower ran out of water (hot and cold) and was hard to finish washing my hair.
Would stay again.