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关于艾拉山天堂酒店的点评

3 out of 5
艾拉山天堂酒店
15th Mile Post, Wellawaya Road, Ella, Uva Province

点评

6.4
10 分 - 超赞。1 条好评，共有 8 条点评" "
8 分 - 还可以。2 条好评，共有 8 条点评" "
6 分 - 一般。2 条好评，共有 8 条点评" "
4 分 - 很差。3 条好评，共有 8 条点评" "
2 分 - 糟糕。0 条好评，共有 8 条点评" "

6.6/10

清洁度

8.4/10

员工和服务

6.0/10

服务设施

6.4/10

住宿条件和设施

4.0/10

环保

点评

4/10 很差

Chamila

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Beautiful view but hotel is run down. Rooms were huge but there were bugs. The room pools were stagnant water and very dirty. Lots of stairs made it hard for elderly parents to navigate. Bathrooms were not clean and ver unpleasant
2024 年 2 月入住 1 晚

4/10 很差

Susan

不满意：客房舒适度
The hotel is tired and dusty. Everything was old and faded. The rooms may once have been grand and that has faded. Even though I had booked 2 nights and paid the room I booked wasn’t available when I arrived. The food was ordinary.
2024 年 1 月入住 2 晚

6/10 一般

Angela

团体旅客
不满意：清洁度
NEvER AGAIN
When we got to the hotel they 1st said they didn't do hotel's. Com so i was about to cancel my credit card as i thought i had been scammed had i done so it would have been very inconvenient. After 20 minutes of panicking the manager came over and said we did have a booking. If i had not paid upfront i would have walked out NOT HAPPY 😡
2024 年 1 月入住 2 晚

10/10 超赞

Nina，Münstrr

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
What a stunning View! We loved staying here, it was pretty good. Staff very caring
2020 年 2 月入住 2 晚
kasun Samuditha 于 2020年03月11日 的回复
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Tripadvisor. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

6/10 一般

Angie Mui Gek

团体旅客
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
We have 3 rooms and we have wow out of the 2 rooms. One room was upgraded which we are thankful, but was too huge till it is kinda scary, there is a Swimming pool in the room. The other room has mountain insides the room, which we were alarmed too when we open the door, u see rocks insides the room. There is no internet connection in the room and the lobby internet was very weak too.
2019 年 12 月入住 1 晚
Kasun Samuditha 于 2020年01月3日 的回复
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on Hotels.com. Providing our guests with the highest level of hospitality and maintaining a fresh atmosphere within our guest rooms and common areas is our number one priority and we sincerely apologize for falling short of meeting your expectations in the areas that you described. As a teachable moment, we have shared your feedback to our appropriate hotel team to ensure the necessary guidelines are in place to improve our overall guest experience. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

8/10 还可以

Mohamed azeer

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 1 晚
KASUN SAMUDITHA 于 2019年12月27日 的回复
Ayubowan Sir/Madam, Thank you for choosing to stay at the Ella Mount Heaven Hotel. We recognize your time is valuable and appreciate the feedback you have provided on EXPEDIA. We are delighted to hear you enjoyed your experience with us. Our team is a passionate group with the common goal of providing unparalleled service so we couldn't be happier to know their efforts made a positive impact in your experience. We will be sure to pass along your wonderful compliments to our team members. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ella Mount Heaven Hotel. Kasun Samuditha Front Office Manager. Ella Mount Heaven Hotel.

4/10 很差

真实旅客

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
The location of the hotel and view from the balcony is excellent. This hotel should have a lift. TV does not work. Bed is comfortable. Food quality is poor. Staff is quite courteous. Bathrooms are terrible.
2019 年 11 月入住 1 晚
Kasun Samuditha 于 2019年11月16日 的回复
Dear Sir/Madam, First thanking to you for choosing Ella Mount Heaven. We really appriciate your kind feed back, from that positive things will take positively. In the future implement as much as positively rather thatn now. As you mentioned, our bad things will take positively and will be fix as much as possible. We are really sorry for inconvienience in your stay @ Mount Heaven. Thank you, Front Office Manager Ella Mount Heaven.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The service and staff were beyond fantastic. Everyone was so helpful and caring.
2019 年 10 月入住 3 晚
Kasun Samuditha 于 2019年10月22日 的回复
Thanking to you stayed with Ella Mount Heaven Hotel!!! We really appreciate that kind words. Looking forward again Ella Mount Heaven Hotel...