TThe Waldegg is an exceptional place due to its rare family atmosphere. We went with our two children and were really quite impressed they had made friends with other children (and with members of the staff) before we left. The rooms have been meticulously maintained and carefully cleaned. The spa facilities are wonderful and focus on the children in a way I’ve never seen before. The only reason I don't give the hotel 5 stars is because of the slow service in the various food-serving venues in the facility. This is common in Switzerland, but here service was slow even for the Swiss. For example, in the breakfast dining area coffee is served only by the waitstaff, and on our second day there, I waited through the entire meal to be acknowledged and offered coffee. In the end it did not much reduce our overall enjoyment, but I feel that a 5-star rating should be nearly perfect. I gave the location a 4 rather than a 5 because the hotel is located on a hill such that it is not walking distance from the quaint downtown dining establishments, and there is no shuttle service after 5pm. In summer, it would be just 10-15 min, but in winter it is dark, icy and narrow in places so we drove to dinner when we ate downtown. In summary, it was a very rewarding experience and if we get the chance we will certainly go back to the Waldegg. positive experience and if we get a chance we will certainly go back.
