I liked the security and the seclusion at the same time. I am very impressed with all of the lodging aspects. It maybe simple but the hot water was great.
James
2024 年 7 月入住 1 晚
10/10 超赞
Ryan
与配偶出行
2024年07月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very Relaxing, amazing staff
Ryan
2024 年 7 月入住 3 晚
8/10 还可以
Rita
与配偶出行
2024年07月18日
满意:清洁度、员工和服务、服务设施
Loved the property but the restaurant is closed during the week.
Rita
2024 年 7 月入住 3 晚
8/10 还可以
JESUS HERIBERTO
2024年07月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El lugar es muy hermoso y las instalaciones buenas y diferentes. Sin embargo, falta mantenimiento. El servicio de alimentos es solo hasta las 5. Esto es complicado porque todo está mu aislado y distantes.
JESUS HERIBERTO
2024 年 7 月入住 3 晚
8/10 还可以
Carolina
与配偶出行
2024年07月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel. Very different in accommodations and looks from other hotels. Very nice ambiance. Staff very helpful and nice. Pool area clean. In addition each loft has a terraza with fire place which makes the experience even better. Great views of the valley and walking trails. Wine testing room, wine and staff was great. The only negative thing was that the restaurant closes at 2pm on Mondays and it is closed Tuesdays and Wednesdays. There is no coffee service those days either and since there are no coffee shops nearby it was kind of an inconvenience for us since we like coffee in the mornings. Other than that it was a great stay and will definitely stay there again. Next time I will bring my single serving coffe maker!
Carolina
2024 年 7 月入住 3 晚
4/10 很差
Ramon
团体旅客
2024年06月24日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Las instalaciones ya están deterioradas, el lavabo no funcionó, al estar en medio del campo la habitación, parece que un animal estuvo rascando la pared y no me dejó dormir.
Ramon
2024 年 6 月入住 1 晚
10/10 超赞
Laura
与配偶出行
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I've been to Encuentro Guadalupe twice and I just love the calmness and chill environment. Definitely not a party resort, it's a place to unwind, disconnect and relax. It has a breathtaking views of Valle from the different rooms.
Laura
2024 年 5 月入住 2 晚
8/10 还可以
Ruben
与配偶出行
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great views
Ruben
2024 年 5 月入住 2 晚
4/10 很差
Nelson
2024年05月19日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The property needs a major upkeep and remodel of all its facilities and rooms. Very poor maintenance and cleaning. Pedro father and son were outstanding.
Nelson
2024 年 5 月入住 2 晚
8/10 还可以
alejandro mendez
与配偶出行
2024年05月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and experience nestled in the mountain. Has a trail for hiking with views of the valley.
Restaurant hours are too short unfortunately, closing at 3pm
alejandro mendez
2024 年 5 月入住 2 晚
10/10 超赞
Emma
2024年05月9日
满意:清洁度、员工和服务、住宿条件和设施
Emma
2024 年 5 月入住 2 晚
4/10 很差
Luis
团体旅客
2024年05月6日
Les falta mucho personal
Luis
2024 年 5 月入住 3 晚
2/10 糟糕
Juan
与家人出行
2024年04月9日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I wish this property was still owned by Grupo Habita as our stay was highly disappointing and quite frankly, unacceptable. For the luxury hotel rates, their service and hospitality is borderline non-existent. We booked three rooms for our group of 7, where 3 of us were going to stay in a double room. The team proceed to tell us that only 2 people could stay per room after we had called a few days prior to confirm this was okay.
The rooms are old and need maintenance with the sink and shower heads rusting. They have walkie talkies in the room for guests to communicate with the front desk and they were all out of battery. The windows were dirty.
The restaurant staff was extremely rude, rushing for us to get out after charging us without even letting us see the wine list.
We were in the hot tub and when we asked if there were any towels they pointed at a plastic bag saying “you get can them from there”. Clearly the Encuentro Guadalupe team does not know what hospitality and service means. It’s honestly super sad given Valle is such a gorgeous destination. Special shoutout to the hotel drivers, who were the only attentive people in the property. If you’re coming to Valle, please don’t stay here and choose a place like Casa Bruma or El Cielo instead.
Maybe the Encuentro team should go check out one of these truly luxury properties and get a lesson or two on what hospitality and service means.
Juan
2024 年 4 月入住 2 晚
2/10 糟糕
juan
2024年04月8日
满意:清洁度
不满意:住宿条件和设施
juan
2024 年 4 月入住 2 晚
10/10 超赞
Tatiana
2024年03月23日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Tatiana
2024 年 2 月入住 1 晚
8/10 还可以
Cynthia
2024年03月17日
Cynthia
2024 年 3 月入住 1 晚
10/10 超赞
Anderson
2024年02月20日
满意:清洁度
Anderson
2024 年 2 月入住 1 晚
8/10 还可以
Alejandro
与配偶出行
2023年12月30日
满意:清洁度、服务设施、住宿条件和设施
Unique stay in Valle de Guadalupe, but service could improve
Alejandro
2023 年 12 月入住 1 晚
10/10 超赞
Michael
团体旅客
2023年12月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful off-the-grid vibes
Loved it here and will def be back! The rooms are small but very well designed with epic views. The shower was fantastic (was a little concerned there might not be much power - but it was lux). I absolutely loved walking out onto a dirt path in the mountains. And the pool is small but stunning with great food.
Heads up there's no room service for food and pool food I think is closed Tues. But the area has AMAZING restaurants. Lunario and Deckmans are musts.
We also had a sound bath/meditation with a woman named Mars who came to the hotel. Was all around a wonderful experience.
Michael
2023 年 12 月入住 3 晚
10/10 超赞
Manuel
2023年11月24日
Manuel
2023 年 11 月入住 2 晚
10/10 超赞
Gabriela
与配偶出行
2023年11月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
A unique experience for anyone who is looking for an elevated glamping vibe. The pods are built into the rock and provide amazing views of the valle. The staff was fantastic! They were available for any questions/concerns and responded quickly to our requests (shuttle pick up, campfire support, etc.) Absolutely loved our stay and can't wait to return!